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<strong>Support Processes</strong> and Services TCS will provide a 1 800 phone dispatch service to support the network of Eligible ABMs installed by the Customer and will act as the first line support agent for network support calls.", "Cott provides customer support services as described in the \u201cCustomer <strong>Support Processes</strong> Exhibit\u201d and Cott provides software update services (collectively, \u201cSoftware Assurance\u201d).", "The following Services are covered by the Vendor\u2019s <strong>Support Processes</strong>.", "<strong>Support Processes</strong> and Applications to support access to systems that support the SOX compliance processes.", "CONTRACTOR shall develop a Print Services Maintenance and Operations Plan that supports all services necessary to manage, operate, enhance, and support the printing and mailing Services, including but not limited to, the following sections: Operations and <strong>Support Processes</strong> and Procedures.", "SBC-SCD02 ================================================================================ Schedule &quot;D&quot; Change Distribution TCS, at its sole discretion, will make available processes to distribute change to a select number of types of ABMs. For those ABM types supported, TCS will make available a process for the Customer to distribute change to their Eligible ABMs enrolled in the optional <strong>Support Processes</strong> and Services fee based service.", "Outside of normal business hours, Users can obtain agent assisted support when required to address emergency issues (as defined by <strong>Support Processes</strong>) by calling ESC Support at \u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587.", "The Print Services M&amp;O Plan shall include, at a minimum, the following sections: Operations <strong>Support Processes</strong> and Procedures; Customer Support; Infrastructure Hosting and Management; Disaster Recovery; Security; and Transition-out Support, as those terms are further defined below.", "The Director of ESC\u2019s Support Group will work with the User to develop a plan to address these concerns in accordance with applicable Support Services Agreements and <strong>Support Processes</strong>."], "related": [["support-provider", "Support Provider", "Support Provider"], ["indigent-support-programme", "Indigent Support Programme", "Indigent Support Programme"], ["program-support-provider", "Program Support Provider", "Program Support Provider"], ["procurement-process", "Procurement Process", "Procurement Process"], ["support-plan", "Support Plan", "Support Plan"]], "related_snippets": [], "updated": "2025-07-06T21:58:36+00:00"}, "json": true, "cursor": ""}}