Support Expertise definition

Support Expertise means the technical skills and expert knowledge that is required to provide Joint Customers with qualified Support Services for Company Solution and SAP Software operated in the Joint Customer’s respective SAP software environment in accordance with the stipulations in this Appendix. This expertise includes but is not limited to knowledge regarding (i) the interface between SAP Software and Company Solution, and (ii) the Company Solution itself, and (iii) SAP’s and Company’s Support tasks. SAP and Company Confidential Page 28 of 63 [***] = CONFIDENTIAL INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THIS OMITTED INFORMATION.
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Examples of Support Expertise in a sentence

  • Subject to the confidentiality terms above and to the terms of XYZ's agreements with third parties regarding, among other matters, assays, dispensers and materials developed by the third parties and/or XYZ, XYZ will, at no additional cost to YYY, transfer to YYY its entire body of expertise that directly relates to technical support or use of the Product, including expertise regarding developing miniaturized homogeneous assay and qualifying dispensers (collectively, the "Technical Support Expertise").

  • ACLARA will provide these Roche representatives, at no charge to Roche, with any training at ACLARA's facilities that may reasonably be required in order for the Technical Support Expertise to be effectively transferred to Roche.

  • Culture / Work Environment — Impact of New Implementations — — — Problem Solving Process — — — Professionalism — — — Relationship Management — Support Availability — — — Support Expertise — — — Support Responsiveness — — — System Performance — — — System Quality — — — Surveys will be repeated on a regularly scheduled basis to provide year-over-year or period-over-period result comparisons.

  • Two (2) YYY employees will be designated by YYY to serve as primary representatives to receive the Technical Support Expertise from XYZ (and these YYY representatives need not be the same representatives designated to receive the Sales and Marketing Expertise described in Section 6.3.1).

  • The transfer of Technical Support Expertise will not be considered complete until all transferable, current assays have been transferred to YYY, and YYY's and XYZ's primary representatives have determined, each in their reasonable discretion, that no other training or consultation with XYZ representatives will be necessary in order for YYY to effectively manage, utilize and fully support the transferred assays.

  • Two (2) Roche employees will be designated by Roche to serve as primary representatives to receive the Technical Support Expertise from ACLARA (and these Roche representatives need not be the same representatives designated to receive the Sales and Marketing Expertise described in Section 6.3.1).

  • XYZ will provide these YYY representatives, at no charge to YYY, with any training at XYZ's facilities that may reasonably be required in order for the Technical Support Expertise to be effectively transferred to YYY.

  • The transfer of Technical Support Expertise will not be considered complete until all transferable, current assays have been transferred to Roche, and Roche's and ACLARA's primary representatives have determined, each in their reasonable discretion, that no other training or consultation with ACLARA representatives will be necessary in order for Roche to effectively manage, utilize and fully support the transferred assays.