Support Coverage definition

Support Coverage means that a product is covered by an active order for Avaya maintenance support, which may be referred to informally as a support agreement or service agreement.
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Support Coverage means the level of Technical Support Services as described in Appendix C.
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Support Coverage. Monday to Friday 8:00 to 17:00 EST, excluding Eftia Holidays Telephone Number: 1-888-423-3842 (1 888 42EFTIA) E-mail Address: support@eftia.com
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Examples of Support Coverage in a sentence

  • Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic with Phone Support 24x7 via Phone & Web Response within 1 hour Response within next Business Day Basic with Online Support Web Response to all cases within next Business Day during Standard Business Hours The following definitions apply to this Section.

  • Customers who pay for Enhanced Support Coverage, and who are current on payment of Maintenance Services fees, may purchase the Personalized Support Options described herein at an additional fee and as ordered in a Quote, Schedule, or Customer Purchase Order, and such personalized support options may be subject to additional terms located in a Service Brief, SOW or similar document.

  • This subsection 4.2 does not apply to services provided under Exhibits 9 (Clinical Informatics Service Agreements), 9-A (Clinical Informatics Service Agreements for Interoperability Platform), and 10 (Clinical Informatics Hardware Support Coverage).

  • Calls will be addressed during Bibliotheca Software Support Coverage Hours in the order they were received.

  • Technical Telephone and Remote Support Coverage Services are available twenty-four hours per day, seven days per week including Philips recognized holidays.

  • Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Enhanced 24x7 via Phone & Web Response within 30 minutes Response within 2 hours The following definitions apply to this Section.

  • Customer acknowledges and agrees that this warranty is contingent upon and subject to Customer’s proper use of the Verity system and the Exclusions from Warranty and Support Coverage set forth in Section 9.5. The remedies set forth in this Section 9.3 are the full extent of Customer’s remedies and ▇▇▇▇’▇ obligations regarding this warranty.

  • HP Total One Solution 3 Year Extended Service Plan (Multiple HP Product Support Coverage) The HP Total One Solution extended service plan provides one-stop enhanced support for a customer who owns multiple HP consumer products.

  • The following Home Electronics products are covered under this Agreement: o Desktops, Laptops, Tablets, Printers, Routers, Monitors, Televisions, Gaming Systems, DVD/Blu-Ray Players, Home Theaters, Wearables and Peripherals • Tech Support: Coverage under this Agreement also includes access to technical assistance and support for Your Covered Product(s) during the term of this Agreement.

  • Technical Telephone and Remote Support Coverage Services are available twenty- four hours per day, seven days per week including Philips recognized holidays.