Speed of answer definition

Speed of answer means the amount of time it takes for a call to be connected to either a live agent or an automated system that is ready to assist the customer and is measured beginning from the point when the call is first queued to be connected.
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Speed of answer. (SOA) means the on-line wait time in seconds that the member/provider waits from the moment the call is connected in the Contractor’s phone switch until the call is picked up by a Contractor representative or Interactive Voice Response System (IVR). If the Contractor has IVR capabilities, callers must be given the choice of completing their call by IVR or by Contractor representative.
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Speed of answer means, with respect to a Help Desk call, the time between (i) the Automatic Call Distributor's receipt of the call, and (ii) the time the call is answered by a live call agent responsible for MSDW Problem resolution management.
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Examples of Speed of answer in a sentence

  • Other forms of TRS are not subject to this requirement.(2) Speed of answer.

  • A LEC shall provide the call at- tempt rates and the rates of calls blocked between the LEC and the TRS facility to relay administrators and TRS providers upon request.(iii) Speed of answer requirements for VRS providers.

  • TRS shall be capable of com- municating with ASCII and Baudot for- mat, at any speed generally in use.(2) Speed of answer.

  • This announcement was approved by the Board of Directors on 7 March 2006.

  • TRS shall be capable of communicating with ASCII and Baudot format, at any speed generally in use.(2) Speed of answer.

  • Recommend policy on course requirements for graduate degrees and the procedures for inaugurating, changing, or terminating graduate courses and programs.

  • Performance Measures -- Strategic Objective 3.3 3.3a: Achieve the target speed in answering National 800 Number calls Data definition: Speed of answer is calculated by dividing the wait time of all calls by the number of all calls answered in the fiscal year.

  • Speed of answer: Proposers shall ensure adequate TRS facility staffing to provide carriers with efficient access under projected calling volumes, to minimize the probability of a busy response due to CA unavailability.

  • Barnett 1011 Employer, Various,12 None1314 Department of Labor and Industries, by15 The Office of the Attorney General, per16 Susan Cruise, Assistant 171819 The claimant, Betty J.

  • Speed of answer will influence our customers’ opinion about our services.Therefore, we should always keep it as low as possible.• Ring Time: After the system detects an available agent, the call will be routed to them, and in some systems, the call will start to ring on the agent side.


More Definitions of Speed of answer

Speed of answer means the following:
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Speed of answer means – Time it takes for a call taker to speak directly to the caller All of the above information will be readily available to the Contractor from the CSMS system.
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Speed of answer means the amount of time before a call is answered once that call is queued 621 upon completion of the introductory voicemail message(s) or Customer bypassing the 622 message(s).
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Speed of answer means the amount of time before a call is answered once that call is queued
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Related to Speed of answer

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