Examples of Speed of answer in a sentence
Average Speed of Answer Each month 85% of calls will be answered within 15 seconds during applicable hours.
The Average Speed of Answer will be for all calls answered during the measurement period.
Average Speed of Answer Each quarter, 80% of overall calls will be answered within 20 seconds during applicable hours.
The following standards will be met 90% of the time on a monthly basis: • Average Speed of Answer will be 20 seconds or less • Average Service Level will be >90% • Service Level will be <70% three days or less per month • Abandonment rate will be less than 5%.
Transfer Agent will provide Company with a report twice a day that will provide total calls which will include the following: IVR Calls, CSR Calls, Abandoned Calls, Average Speed of Answer (ASA) and any CSR call that could not be resolved at the point of contact.
Average Speed of Answer Each quarter 80% of calls will be answered within 30 seconds during applicable hours.
Agent will provide one of the Designated Representatives with a report, upon request, that will provide total calls which will include the following: IVR Calls, CSR Calls, Abandoned Calls, Average Speed of Answer (ASA) and any CSR call that could not be resolved at the point of contact.
Call Center Reporting Requirements (Delivered Weekly and Monthly): o Call Received o Calls Handled o Calls Abandoned o % Abandoned o Service Level o Average Speed of Answer Each of the above-referenced reports shall include only blended statistics.
Telephone and Internet Chat Standards: · Average Speed of Answer: [**]seconds or less.
The Speed of Answer is defined as the time, in seconds, for a caller to reach a live agent after the caller has navigated through an automated selection process.