Solution Performance Sample Clauses

Solution Performance. Compliance and Calculation Up to 3% of the monthly administrative fee may be deducted for failure to achieve the Solution Performance KPI metrics. Performance Standards The offeror should ensure system performance meets the following performance standards: 1. Incoming health information data shall be uploaded accurately 99.99% of the time in the production environment within 15 minutes of receipt into the production environment, 24 hours per day, 7 days per week, except for scheduled downtime. 2. Workflows shall be performing accurately 99.99% of the time in the production environment, 24 hours per day, 7 days per week, except for scheduled downtime. 3. Rules shall be applied accurately 99.99% of the time in the production environment, 24 hours per day, 7 days per week, except for scheduled downtime. 4. Communications to system users shall be performing accurately 99.99% of the time in the production environment, 24 hours per day, 7 days per week, except for scheduled downtime. 5. The user interface shall be performing 99.99% of the time in the production environment, 4 most highly used browsers in the U.S., 24 hours per day, 7 days per week, except for scheduled downtime. 6. Solution performance is tracked using seconds as the unit of measure. KPIs – Reporting By the 10th of each month, the offeror is to report the following on this KPI: 1. The previous month’s performance, to include: • System usage • Solution responsiveness as measured against the KPI metrics 2. CAP if the KPI metric is not achieved SLA-004: Operations Issue Management Description Operations Issue Management Service Level is defined as the approach, policies, and procedures used by the offeror to manage issues with the HIE services as they occur. The following definitions describe the levels of issues included in the performance standards. Critical: System failure and no further processing is possible, confidentiality or privacy is breached, or healthcare data are lost. High: Unable to proceed with selected function or dependents, user-facing service is down for a subset of users, or core functionality is significantly impacted. Medium: Restricted function capability, a minor inconvenience to customers with an available work-around, or usable performance degradation; however, processing can continue. Low: Minor cosmetic change needed. SLA-004: Operations Issue Management
Sample 1
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Related to Solution Performance

  • Non-Performance The obligation of ECOLOGY to the RECIPIENT is contingent upon satisfactory performance by the RECIPIENT of all of its obligations under this Agreement. In the event the RECIPIENT unjustifiably fails, in the opinion of ECOLOGY, to perform any obligation required of it by this Agreement, ECOLOGY may refuse to pay any further funds, terminate in whole or in part this Agreement, and exercise any other rights under this Agreement. Despite the above, the RECIPIENT shall not be relieved of any liability to ECOLOGY for damages sustained by ECOLOGY and the State of Washington because of any breach of this Agreement by the RECIPIENT. ECOLOGY may withhold payments for the purpose of setoff until such time as the exact amount of damages due ECOLOGY from the RECIPIENT is determined.

  • Product Performance Contractor hereby warrants and represents that the Products acquired by the Authorized User under the terms and conditions of this Contract conform to the specifications, performance standards and documentation in the Authorized User Agreement., and the documentation fully describes the proper procedure for using the Products. Contractor further warrants and represents that if the Products acquired by the Authorized User pursuant to an Authorized User Agreement under this Contract include software application development, software application customization, software programming, software integration or similar items (“Software Deliverables”) then such Software Deliverables shall be free from defects in material and workmanship and conform with all requirements of the Contract and Authorized User Agreement for the warranty period of one (1) year from the date of acceptance of the completed project (“Project warranty period”). Contractor also warrants that the Products, in the form provided to the Authorized User, do not infringe any copyright, trademark, trade secret or other right of any third party.

  • Services Performance All services are performed using generally recognized commercial practices and standards. Customer agrees to provide prompt notice of any such service concerns and HP will re-perform any service that fails to meet this standard.

  • Continuing Performance Each party is required to continue to perform its obligations under this contract pending final resolution of any dispute arising out of or relating to this contract, unless to do so would be impossible or impracticable under the circumstances.

  • POOR PERFORMANCE Authorized Users should notify NYSPro Customer Services promptly if the Contractor fails to meet the requirements of this Contract. Performance which does not comply with requirements or is otherwise unsatisfactory to the Authorized User should also be reported to Customer Services: Office of General Services Procurement Services Group 00xx Xxxxx Xxxxxxx Xxxxx Xxxxxx Xxxxx Xxxxx Xxxxxx, XX 00000 Customer Services Coordination E-mail: xxxxxxxx.xxxxxxxx@xxx.xx.xxx Telephone: (000) 000-0000 / Fax: (000) 000-0000

  • School Performance The School shall achieve an accountability designation of Good Standing or Honor on each of the three sections of the Performance Framework. In the event the School is a party to a third party management contract which includes a deficit protection clause, the School shall be exempt from some or all measures within the financial portion of the Performance Framework. In accordance with Charter School Law, the Authorizer shall renew any charter in which the public charter school met all of the terms of its performance certificate at the time of renewal.

  • Work Performance All work in performance of this Lease shall be done by skilled workers or mechanics and shall be acceptable to the RECO. The RECO may reject the Lessor’s workers 1) if such are unlicensed, unskilled, or otherwise incompetent, or 2) if such have demonstrated a history of either untimely or otherwise unacceptable performance in connection with work carried out in conjunction with either this contract or other Government or private contracts.

  • Contract Performance C19.1 The Contractor shall ensure that:

  • REGISTRY PERFORMANCE SPECIFICATIONS

  • Seller’s Performance All of the covenants and obligations that Seller is required to perform or to comply with pursuant to this Agreement at or prior to the Closing (considered collectively), and each of these covenants and obligations (considered individually), shall have been duly performed and complied with in all material respects.

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