Software Support Terms definition

Software Support Terms means Sisense Support Services Terms and Conditions as incorporated in the Agreement.
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Software Support Terms means 3Data Support Services Terms and Conditions as incorporated in the Agreement.
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Examples of Software Support Terms in a sentence

  • Unless otherwise stated in an Order, TRITAN represents and warrants to Client that the Software will operate materially in accordance with its specifications and the terms of this Master Agreement, for so long as TRITAN provides both Software Support Services (under <<Software Support Terms>>) and Hosting & Data Management (under <<Hosting Terms>>).

  • Subject to the <<Software Support Terms>> and the <<Terms and Conditions>>, both appearing below, TRITAN will provide the Software Support and Maintenance Services (“Software Support Services”) for the Software incorporated in the Solutions as identified in the applicable Order.

  • Resolution of all other issues, including but not limited to all issues related to the Software, shall be addressed under the Software Support Terms.

  • If the reported issue is caused by one of the SLA Exclusions and/or is not a Sisense Cloud Unavailability issue, the issues will be addressed in accordance with the Software Support Terms.

  • Upon payment of the related annual Appliance Support Services fees, Infovista will provide to Client Standard Hardware Support Services and Software Support Services in accordance with Infovista Software Support Terms.

  • Upon receipt by Licensor of a report of Unavailability, Licensor shall respond with an acknowledgement of such report within two (2) Hours of receipt as set forth in the Software Support Terms.

  • Licensee agrees to purchase, and Niku agrees to furnish, software maintenance services (the "Support Services") in support of Licensee's use of software licensed by Niku to Licensee under the terms and conditions of the attached Software License Agreement (the "Agreement"), subject to these Standard Software Support Terms and Conditions (the "Support Terms").

  • See attached letter that we will need you or a representative of your company to sign and deliver directly back to me.

  • The Open Group Apex Plaza Forbury Road Reading Berkshire RG1 1AX UK Attention: Legal Department These Master Software Support Terms and Conditions become effective on the date the Master Software License and Support Agreement, of which this forms a part, has been accepted by the Licensor.

  • You must promptly install the latest Releases, Versions, or patches of the Licensed Software and its dependencies that we may make available to you in accordance with the Software Support Terms.

Related to Software Support Terms

  • Support Terms means the detailed description of the applicable Support Services as specified at xxxxx://xxx.xxx.xxx/corp/legal/.

  • Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Software Update means a package used to upgrade software to a new version including a change of the configuration parameters.

  • Customized Software or “Customization” means any Application Software code modified or amended on behalf of the Customer. Setting of parameters, parameterization or configuration is not a Customization.

  • Online Services Terms means the additional terms that apply to Customer’s use of Online Services published on the Licensing Site and updated from time to time.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Supported Software with regard to this Run On Premise Model means any Software (as defined in the Outsourcing Agreement) that Partner provides services for to End Users under the relevant Outsourcing Agreement.

  • Software Upgrade means a release of Software, in object code form, or firmware, which adds new functionality and feature enhancements to the Software or Equipment.

  • Contractor Software means software which is proprietary to the Contractor, including software which is or will be used by the Contractor for the purposes of providing the Services.

  • Software Agreement means the agreements on the license and support of standard software.

  • Software Order Form means the order form for the Software, Third Party Software and related SAP Support ordered by Licensee thereunder, including information on Software, Third Party Software, SAP Support, fees, and other information necessary for the delivery of such items to Licensee.

  • Software License Agreement means the particular Software License Agreement to which these Terms and Conditions are attached and incorporated into by reference.

  • Standard Interface means an interface that either is an official standard defined by a recognized standards body, or, in the case of interfaces specified for a particular programming language, one that is widely used among developers working in that language.

  • Embedded Software means one or more software applications which permanently reside on a computing device.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • User Guide means such user guide or document issued or prescribed by us, through any medium, setting out instructions on the use of the EB Services;

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.

  • Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Software Program means the software program used by a Fund for providing Fund and account balance information including net asset value per share. Such Program may include the Lion System. In situations where the Lion System or any other Software Program used by a Fund is not available, such information may be provided by telephone. The Lion System shall be provided to Insurance Company at no charge.

  • Hosted Software means Samsara’s web-based software platform, including the interface accessed online at cloud.samsara.com.

  • Software Error means a reproducible defect or combination thereof in the Software that results in a failure of the Software when used in accordance with the Documentation. Software Errors do not include those errors caused by (a) Licensee’s negligence, (b) any unauthorized modification or alteration Licensee makes to the Software, (c) data that does not conform to Licensor’s specified data format, (d) operator error, or (e) use not conforming to the Licensor’s supported technical environment specified in the Documentation.

  • Server Software means software that provides services or functionality on a computer acting as a server.

  • User Guides means Sprinklr materials made available to Customer through the support portal to assist users of the Platform, as such materials may be updated during the Term.