SLA Report definition
Examples of SLA Report in a sentence
Such notice should include the incident references provided by the Service Desk during the current SLA Report Period.
Unless otherwise specified, each Party will be responsible to collect measurement data and execute the data collection plan for completing the Monthly SLA Report, as discussed below, for Service Level performance.
The total number of Service Level Failures during the specified measurement period will be documented in the Monthly SLA Report for that measurement period.
Planet Payment will be report actual response times in the monthly and quarterly SLA Report.
The Contractor shall make SLA Report data 100% accessible to CALNET CMO for a minimum of one (1) year.
The ticket must be received within five (5) business days after Client receives the SLA Report.
If errors or non-compliance issues are found on the SLA Compliance Report, the Agency shall inform the Contractor and the Contractor shall have three (3) business days to submit a revised SLA Report.
Client may exercise its right to terminate Client’s subscription to the IBM Phytel Outreach Cloud Service if the ROI in the SLA Report does not meet the ROI Service Level.
The Quarterly SLA Report shall be due 10 days after the end of the relevant reporting period.
Clarifications&Amendments: If deemed necessary the Bank may seek clarifications on any aspect from the bidder.Howeverthatwouldnotentitlethebiddertochangeorcauseanychangeinthesubstancesof thebidalreadysubmittedorthepricequoted.Thebiddermaybeaskedtogivepresentationforthe purposeof clarification ofthe bid.