SLA Exclusions definition

SLA Exclusions mean unavailability, suspension or termination of the Included Services, or any other performance issues affecting the Included Services: (i) caused by factors outside of our reasonable control, including any force majeure event; (ii) that result from any actions or inactions of you or any Third Party; (iii) that result from your equipment, software or other technology and/or Third Party equipment, software or other technology (other than Third Party equipment within our direct control); (iv) that result from any planned maintenance, for which we will use commercially reasonable efforts to notify you at least one day in advance by posting a notice on your Account or sending a message to the email address associated with your Account or (v) arising from our suspension or termination of the Included Services in accordance with the MindSphere Agreement. F SUPPORT

SLA Exclusions mean unavailability, suspension or termination of the Services, or any other performance issues affecting the Services: (i) caused by factors outside of our reasonable control, including any force majeure event; (ii) that result from any actions or inactions of you or any Third Party;

SLA Exclusions means any of the following cases, which will not considered within the definition and/or calculation of Service Availability: (i) Scheduled Downtime; (ii) Surecomp’s suspension of Customer’s rights to use the Order pursuant to the terms of the MSA; (iii) Customer's and/or third party's system, software, network, infrastructure or hardware; (iv) Third Party Application; (v) Customer's failure

Examples of SLA Exclusions in a sentence

• Subject to the SLA Exclusions, if we do not meet the Service Commitment, you will be eligible to receive a Service Credit.

• UptimeY=Last 12 months periodZ=The duration (in minutes) of any SLA Exclusions* during these12 months*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.) Further Information If you have any queries on the information within this report please contact Ex Libris through your usual channel.

• The calculation of the number of Server Outages will not include outages that arise directly or indirectly as a result of any of the SLA Exclusions (as defined below).

• Fitzpatrick Nuclear Power Plant; Pilgrim Nuclear Power Station; River Bend Station; Vermont Yankee Nuclear Power Plant; and Waterford Steam Electric Station, Unit 3.

• Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any Temporal SLA Exclusions (“Temporal SLA Exclusions”) as set forth below.

• SLAs do not include the SLA Exclusions set forth below.(3) Business hours/day are based on MST (US) or CET/CEST (EMEA) depending on the Axway entity for which Customer has contracted with.

• UptimeY=Last 12 months periodZ=The duration (in minutes) of any SLA Exclusions* during these12 months*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.) Further Information For questions on this report please contact Ex Libris through your usual channel.

• If the reported issue is caused by one of the SLA Exclusions and/or is not a Sisense Cloud Unavailability issue, the issues will be addressed in accordance with the Software Support Terms.

• Siemens will use commercially reasonable efforts to make the SINEMA Remote Connect as a Service Offering available to Customer up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

• General availability of this Service is up to 24 hours per day and 7 days a week excluding downtime resulting directly or indirectly from any SLA Exclusions.

More Definitions of SLA Exclusions

SLA Exclusions means (i) factors outside Supplier’s reasonable control including Events of Force Majeure, problems with Connectivity Infrastructure or Customer Infrastructure, and issues caused by actions of inactions of Customer.

SLA Exclusions means Vendor liability for the service levels set forth in this SLA shall exclude the following:

SLA Exclusions means any Unavailability:

SLA Exclusions shall have the meaning ascribed to such term in Section 3 hereof.