{"component": "definition", "props": {"groups": [{"samples": [{"hash": "5ISD3pDphxz", "uri": "https://www.igrmaharashtra.gov.in/pdf/IGR_Primary_Connectivity_RFP_v1.0.pdf", "label": "Notice", "score": 11.6132785763, "published": false}, {"hash": "dk6qLX5W040", "uri": "https://nhb.org.in/wp-content/uploads/2020/05/RFP-for-procurement-of-MPLS-Services.pdf", "label": "nhb.org.in", "score": 10.1991786448, "published": false}, {"hash": "lW7gcqdjU9S", "uri": "https://igrmaharashtra.gov.in/pdf/documents/may%202015/Corrigendum_IV_v1.0.pdf", "label": "igrmaharashtra.gov.in", "score": 7.6735112936, "published": false}], "snippet_links": [{"key": "communication-link", "type": "clause", "offset": [20, 38]}, {"key": "a-percentage", "type": "definition", "offset": [66, 78]}, {"key": "cpe-router", "type": "definition", "offset": [128, 138]}, {"key": "access-circuit", "type": "definition", "offset": [163, 177]}, {"key": "service-provider-network", "type": "clause", "offset": [194, 218]}, {"key": "the-location", "type": "clause", "offset": [250, 262]}], "snippet": ", means the virtual communication link availability, expressed as a percentage, between a Location and a PE Router to which the CPE Router is connected, including Access Circuit and the part of service provider Network that provides connectivity for the Location.", "size": 16, "hash": "06cd0e192a91f76b227bedab13c3575d", "id": 1}, {"samples": [{"hash": "kDIwRmXMYNr", "uri": "/contracts/kDIwRmXMYNr#site-availability", "label": "Service Level Agreement", "score": 29.0552383749, "published": true}, {"hash": "71olORzTHfE", "uri": "/contracts/71olORzTHfE#site-availability", "label": "Service Level Agreement", "score": 28.5980576483, "published": true}, {"hash": "2jBlqfdFAZV", "uri": "/contracts/2jBlqfdFAZV#site-availability", "label": "Service Level Agreement", "score": 28.1354017035, "published": true}], "snippet_links": [{"key": "communication-link", "type": "clause", "offset": [18, 36]}, {"key": "a-percentage", "type": "definition", "offset": [64, 76]}, {"key": "ce-router", "type": "definition", "offset": [103, 112]}, {"key": "pe-router", "type": "definition", "offset": [121, 130]}, {"key": "leased-line", "type": "clause", "offset": [163, 174]}, {"key": "tail-circuit", "type": "definition", "offset": [182, 194]}, {"key": "the-case", "type": "definition", "offset": [199, 207]}, {"key": "orange-network", "type": "definition", "offset": [258, 272]}, {"key": "the-location", "type": "clause", "offset": [304, 316]}, {"key": "the-site", "type": "clause", "offset": [318, 326]}, {"key": "availability-service-level", "type": "clause", "offset": [327, 353]}, {"key": "business-vpn-lite", "type": "definition", "offset": [407, 424]}], "snippet": "means the virtual communication link availability, expressed as a percentage, between a Location\u2019s CPE CE Router and the PE Router. Site Availability includes the leased line or DSL Tail Circuit (as the case may be), Back-Up (if any), and the portion of the Orange Network that provides connectivity for the Location. The Site Availability Service Level does not apply to Business VPN Small Off-Net and the Business VPN Lite.", "size": 11, "hash": "33825e438b311c2f58ec973a5fd17240", "id": 2}, {"samples": [{"hash": "b8yKrAlqadT", "uri": "/contracts/b8yKrAlqadT#site-availability", "label": "Service Level Agreement", "score": 27.7548740329, "published": true}, {"hash": "8KoAdiH0K1s", "uri": "/contracts/8KoAdiH0K1s#site-availability", "label": "Service Level Agreement", "score": 27.6946466318, "published": true}, {"hash": "62N8O0eA4Wj", "uri": "/contracts/62N8O0eA4Wj#site-availability", "label": "Service Level Agreement", "score": 26.7529090873, "published": true}], "snippet_links": [{"key": "communication-link", "type": "clause", "offset": [18, 36]}, {"key": "a-percentage", "type": "definition", "offset": [64, 76]}, {"key": "managed-router", "type": "definition", "offset": [130, 144]}], "snippet": "means the virtual communication link availability, expressed as a percentage, between a Location and the Orange Node to which the managed Router CPE is connected.", "size": 10, "hash": "1f7b03659b059d6993d000ac99d037c0", "id": 3}, {"samples": [{"hash": "bDRHoh56CAJ", "uri": "/contracts/bDRHoh56CAJ#site-availability", "label": "Master Service Agreement", "score": 32.3063257523, "published": true}, {"hash": "f0Zn2GBbULs", "uri": "/contracts/f0Zn2GBbULs#site-availability", "label": "Master Service Agreement", "score": 26.3935660507, "published": true}, {"hash": "7NOdtAR9I0M", "uri": "/contracts/7NOdtAR9I0M#site-availability", "label": "Master Service Agreement", "score": 26.3511293634, "published": true}], "snippet_links": [{"key": "the-percentage", "type": "definition", "offset": [6, 20]}, {"key": "site-uptime", "type": "definition", "offset": [52, 63]}, {"key": "total-amount", "type": "clause", "offset": [98, 110]}, {"key": "clock-time", "type": "clause", "offset": [114, 124]}, {"key": "scheduled-downtime", "type": "definition", "offset": [133, 151]}], "snippet": "means the percentage calculated by dividing (a) the Site Uptime by (b) the difference between the total amount of clock time and the Scheduled Downtime actually used by HireVue, in a given Month.", "size": 6, "hash": "99df38786c48b03396fb147d292be487", "id": 4}, {"samples": [{"hash": "gYX0S2KRrNa", "uri": "/contracts/gYX0S2KRrNa#site-availability", "label": "Service Level Agreement", "score": 22.758384668, "published": true}], "snippet_links": [{"key": "the-percentage", "type": "definition", "offset": [6, 20]}, {"key": "calendar-month", "type": "definition", "offset": [37, 51]}, {"key": "total-number-of", "type": "definition", "offset": [134, 149]}, {"key": "available-minutes", "type": "definition", "offset": [150, 167]}, {"key": "the-total", "type": "clause", "offset": [239, 248]}, {"key": "outage-minutes", "type": "definition", "offset": [264, 278]}, {"key": "maintenance-windows", "type": "definition", "offset": [316, 335]}, {"key": "planned-outages", "type": "definition", "offset": [337, 352]}, {"key": "divided-by", "type": "clause", "offset": [377, 387]}, {"key": "total-amount", "type": "clause", "offset": [392, 404]}], "snippet": "means the percentage of minutes in a calendar month that a customer\u2019s Site was available. Site Availability is calculated as follows: Total number of available minutes in a normalized calendar month (30 days x 24 hours x 60 minutes) minus the total number of Site Outage minutes in the calendar month (not including maintenance windows, planned outages, or excludable events), divided by the total amount of minutes in a normalized month (as stated above), and multiplied by 100 (for the percentage).", "size": 4, "hash": "d9ebce0163241ba09d3f0534dbf65a29", "id": 5}, {"samples": [{"hash": "kIaVsE5caKk", "uri": "/contracts/kIaVsE5caKk#site-availability", "label": "Service Level Agreement", "score": 28.1354017035, "published": true}, {"hash": "cesK6eB52AY", "uri": "/contracts/cesK6eB52AY#site-availability", "label": "Service Level Agreement", "score": 27.2347282961, "published": true}, {"hash": "lErg55QTFP3", "uri": "/contracts/lErg55QTFP3#site-availability", "label": "Service Level Agreement", "score": 23.650425267, "published": true}], "snippet_links": [{"key": "to-place", "type": "definition", "offset": [26, 34]}, {"key": "business-talk", "type": "definition", "offset": [61, 74]}, {"key": "customer-location", "type": "clause", "offset": [87, 104]}], "snippet": "is defined as the ability to place and receive calls through Business Talk for a given Customer Location.", "size": 3, "hash": "23754ad87d44aa88678fc03b473bd774", "id": 6}, {"samples": [{"hash": "5Q3pQsNRJR0", "uri": "/contracts/5Q3pQsNRJR0#site-availability", "label": "On Site Product Supply Agreement (Coffeyville Resources, Inc.)", "score": 21.0, "published": true}], "snippet_links": [], "snippet": "shall have the meaning given such term in Section 2(a) hereof.", "size": 1, "hash": "c555d5f5d95631c1edcfc87819bb2f4a", "id": 7}, {"samples": [{"hash": "kgDSuDwNaT3", "uri": "/contracts/kgDSuDwNaT3#site-availability", "label": "Service Level Agreement", "score": 29.0716640297, "published": true}], "snippet_links": [{"key": "to-place", "type": "definition", "offset": [18, 26]}, {"key": "business-talk", "type": "definition", "offset": [53, 66]}, {"key": "customer-location", "type": "clause", "offset": [79, 96]}, {"key": "third-party-intervention", "type": "clause", "offset": [99, 123]}, {"key": "any-person", "type": "clause", "offset": [147, 157]}, {"key": "authorized-by", "type": "definition", "offset": [162, 175]}], "snippet": "means the ability to place and receive calls through Business Talk for a given Customer Location. \"Third Party Intervention\" means intervention by any person not authorized by Orange.", "size": 1, "hash": "bd38b14a06b355630a5cc715ad8541dd", "id": 8}, {"samples": [{"hash": "ltuknS2iJ4r", "uri": "/contracts/ltuknS2iJ4r#site-availability", "label": "Service Level Agreement", "score": 32.9590690099, "published": true}], "snippet_links": [{"key": "the-context", "type": "clause", "offset": [14, 25]}, {"key": "managed-service", "type": "definition", "offset": [35, 50]}, {"key": "internet-access", "type": "definition", "offset": [75, 90]}, {"key": "ce-router", "type": "definition", "offset": [114, 123]}, {"key": "access-only", "type": "definition", "offset": [168, 179]}, {"key": "the-internet", "type": "clause", "offset": [195, 207]}], "snippet": "means: (a) in the context of Fully Managed Service, the combined uptime of Internet Access and the Orange-Managed CE Router during the Month, and (b) in the context of Access Only, the uptime of the Internet Gold during the month.", "size": 1, "hash": "78ecde950e1a8cc6cf9814220841de5b", "id": 9}, {"samples": [{"hash": "3n3MgxyLRtq", "uri": "/contracts/3n3MgxyLRtq#site-availability", "label": "Service Level Agreement", "score": 31.6744783615, "published": true}], "snippet_links": [{"key": "context-of-the", "type": "clause", "offset": [18, 32]}, {"key": "managed-router", "type": "definition", "offset": [124, 138]}, {"key": "access-only", "type": "definition", "offset": [185, 196]}, {"key": "dedicated-internet-access", "type": "clause", "offset": [209, 234]}], "snippet": "means: (a) in the context of the VMS Internet\u2019s Fully Managed option, the combined uptime of Internet Access and the Orange-Managed Router, and (b) in the context of the VMS Internet\u2019s Access Only option, the Dedicated Internet Access uptime.", "size": 1, "hash": "56aa8900d2ebdc42bce909f627e8dd20", "id": 10}], "next_curs": "Cl4SWGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjoLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIac2l0ZS1hdmFpbGFiaWxpdHkjMDAwMDAwMGEMogECZW4YACAA", "definition": {"title": "Site Availability", "snippet": ", means the virtual communication link availability, expressed as a percentage, between a Location and a PE Router to which the CPE Router is connected, including Access Circuit and the part of service provider Network that provides connectivity for the Location.", "size": 60, "id": "site-availability", "examples": ["The <strong>Site Availability</strong> Service Levels for the Business VPN Small, and Business VPN Corporate for Locations in Regions A, B, C, D and E are set forth Table 3 (<strong>Site Availability</strong> Service Levels for Regions A, B, C, D &amp; E Locations) in Exhibit A to this Service Level Agreement so long as the Locations do not have Business VPN Lite Service.", "If the actual <strong>Site Availability</strong> is less than the <strong>Site Availability</strong> Service Level, then Customer will be entitled to receive a credit against the Qualifying Charge for the applicable Site Profile for the Location where the Outage occurred.", "If the actual time-to-repair exceeds 5 hours, then Customer will receive a cumulative maximum credit equal to 10% of the Qualifying Charges for the affected Service at the Location where the Outage occurred; provided, however, if Customer is entitled to receive any Service Level credit under Clause 1.3 (Service Levels for <strong>Site Availability</strong>) in connection with the same Outage, then Customer will only receive the greater of the credits due and owing to Customer under Clause 1.3 or this clause.", "The <strong>Site Availability</strong> Service Level does not apply to Business VPN Small Off-Net.\u200c The actual <strong>Site Availability</strong> is calculated on a Monthly basis.", "All individuals listed on the Off <strong>Site Availability</strong> List will be employed pursuant to the terms of the collection agreement with the following exceptions: 1 All employees, including supervisory staff, will receive compensation at a 25% reduction of the established full wage rate in effect for the applicable classification.", "If the actual time-to-repair exceeds 5 hours, then Customer will receive a cumulative maximum credit equal to 10% of the Monthly Recurring Charges for the affected Service at the Location where the Outage occurred; provided, however, if Customer is entitled to receive any Service Level credit under Clause 1.3 (Service Levels for <strong>Site Availability</strong>) in connection with the same Outage, then Customer will only receive the greater of the credits due and owing to Customer under Clause 1.3 or this clause.", "Customer will not be entitled to any remedies set out in this SLA, and the Service Levels will not apply, if Customer does not purchase either (i) Service Select - Extended Service Delivery or (ii) Service Optimize with the Availability SLA option, Capacity Review option, and Guaranteed Time To Repair SLA option (as mentioned in Clause 1.3.1 (<strong>Site Availability</strong>), Clause 1.3.2 (Path Availability) and Clause 1.7.2 (5-Hour GTTR Conditions), respectively).", "The credit will be calculated as one thirtieth (1/30th) of the Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the <strong>Site Availability</strong> Service Level, up to a cumulative maximum credit of 100% of Monthly Recurring Charge.", "The <strong>Site Availability</strong> Service Level does not apply to Business VPN Small Off-Net.", "The credit will be calculated as one thirtieth (1/30th) of the Qualifying Charge for each full hour of Outage exceeding the Outage time allowed under the <strong>Site Availability</strong> Service Level, up to a cumulative maximum credit of 100% of Qualifying Charge."], "related": [["system-availability", "System Availability", "System Availability"], ["borrowing-base-availability", "Borrowing Base Availability", "Borrowing Base Availability"], ["service-availability", "Service Availability", "Service Availability"], ["required-availability", "Required Availability", "Required Availability"], ["average-availability", "Average Availability", "Average Availability"]], "related_snippets": [], "updated": "2025-07-06T21:58:36+00:00"}, "json": true, "cursor": ""}}