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Software does not include multiple Platforms if the software product licensed on a Platform specific basis as designated in the Software product name or as otherwise listed in an Ordering Document, including its Documentation and any subsequent Updates provided under Maintenance. 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When equipment is ordered for <strong>severity</strong> assignments, the following payment will be made: Table D.21 <strong>SEVERITY</strong> RATES <strong>Severity</strong> is paid at 75% of the daily rate for 10 hours or less, excluding meal breaks.", "In support of services outlined in this Agreement, the Service Provider will respond to service- related incidents and/or requests submitted by the Customer within the following time frames: <strong>Severity</strong> Level Description Target Response 1.", "Critical issues (<strong>Severity</strong> 1) for Priority Support will always receive the highest priority.", "The Service Provider fails to resolve <strong>Severity</strong> 1 issues in the stipulated timeframe for more than three incidents in a rolling six-month period.", "Starter Subscription: Time to Respond: 4 hours Time to Resolve: 12 hours Standard Subscription: Time to Respond: 4 hours Time to Resolve: 12 hours Advanced Subscription: Time to Respond: 2 hours Time to Resolve: 6 hours <strong>Severity</strong> 3 - Medium: Minor functionality issues that do not impair core services."], "related": [["severity-2", "Severity 2", "<strong>Severity</strong> 2"], ["severity-1", "Severity 1", "<strong>Severity</strong> 1"], ["severity-level", "Severity Level", "<strong>Severity</strong> Level"], ["vulnerability", "Vulnerability", "Vulnerability"], ["degradation", "Degradation", "Degradation"]], "related_snippets": [], "updated": "2025-07-10T04:27:38+00:00"}, "json": true, "cursor": ""}}