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Al incidents that do not satisfy any of the above-listed criteria, refer to this severity level.", "id": "severity-level-4", "examples": ["An Error is <strong>Severity Level 4</strong>, when there is an issue that relates to improvement of performance or functionality, or there is an issue for which a permanent workaround has been provided.", "Standard M&amp;S Hours 2 hours 120 hours <strong>Severity Level 4</strong> All Defects other than Severity Level 1 Defects, Severity Level 2 Defects and Severity Level 3 Defects (e.g., minor or cosmetic Defects).", "<strong>Severity Level 4</strong> \u2013 \u201cMinor\u201d <strong>Severity Level 4</strong> involves Acknowledged Incidents where the Software or Add-On is operational and there is no significant impact as to use or functionality of the Software or Add-On. When submitting Incidents, You shall have to indicate the Severity Level that You believe may be applicable.", "<strong>Severity Level 4</strong>: There is a problem or issue with no loss of service and no business impact.", "<strong>Severity Level 4</strong> Service requests such as sandbox refreshes, SSO setups, and other how-to type of questions.", "Standard M&amp;S Hours 2 hours 120 hours <strong>Severity Level 4</strong> All Defects other than Severity \u2587\u2587\u2587\u2587\u2587 \u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2587 Defects and Severity Level 3 Defects (e.g., minor or cosmetic Defects).", "<strong>Severity Level 4</strong> \u2013 \u201cMinor\u201d <strong>Severity Level 4</strong> involves Acknowledged Incidents where the Software or add-on is operational and there is no significant impact as to use or functionality of the Software or add-on.", "Fixes for \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2587 and <strong>Severity Level 4</strong> incidents will be prioritized after all \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2587 and Severity Level 2 incidents are remedied.", "Support Requests involving non-production environments will be treated as a <strong>Severity Level 4</strong> request.", "<strong>Severity Level 4</strong>: All other system failures; for example, platform operation inconsistent with technical documentation, misspelled words, minor navigational errors, or minor graphical or display errors."], "related": [["severity-level", "Severity Level", "Severity Level"], ["top-level-domain", "Top Level Domain", "Top Level Domain"], ["level-4", "Level 4", "Level 4"], ["strike-level", "Strike Level", "Strike Level"], ["barrier-level", "Barrier Level", "Barrier Level"]], "related_snippets": [], "updated": "2025-07-23T06:00:50+00:00"}, "json": true, "cursor": ""}}