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Client\u2019s work is not being impeded at this time. Information is requested or reported.", "size": 2, "snippet_links": [{"key": "the-service", "type": "clause", "offset": [6, 17]}, {"key": "working-mode", "type": "definition", "offset": [41, 53]}], "hash": "9039d0515a70416c939ca079dac2aaed", "id": 8}, {"samples": [{"hash": "9Qml44ZQLm2", "uri": "https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-cloud-service-support-terms.pdf", "label": "www.vmware.com", "score": 10.0787132101, "published": false}], "snippet": "means general usage questions and cosmetic issues, including errors in the Service Offering Documentation. Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration; bug affecting a small number of users. Acceptable workaround is available.", "size": 1, "snippet_links": [{"key": "general-usage", "type": "clause", "offset": [6, 19]}, {"key": "service-offering-documentation", "type": "definition", "offset": [75, 105]}, {"key": "technical-issue", "type": "clause", "offset": [135, 150]}, {"key": "information-requested", "type": "clause", "offset": [152, 173]}, {"key": "number-of-users", "type": "clause", "offset": [268, 283]}, {"key": "acceptable-workaround", "type": "definition", "offset": [285, 306]}], "hash": "f0c12e8c8163fc3fac30a81db3249ad1", "id": 9}, {"samples": [{"hash": "dZTKeCbk0Hp", "uri": "/contracts/dZTKeCbk0Hp#severity-four", "label": "Master Software as a Service Agreement", "score": 35.1698649138, "published": true}], "snippet": "LOW The issue consists of \"how-to\" questions including issues related to one or multiple modules and integration, and inquiries, enhancement requests, or documentation questions. 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