Severity Classification definition

Severity Classification means the classification of Software Faults in accordance with Schedule 2;
View Source
Severity Classification means the severity level Critical, High, Medium and Low of the Error Report.
View Source

Examples of Severity Classification in a sentence

  • Response Error Severity Classification Time* Level ------------------------------------------------------------------------------------------------------------------- 1 Critical less than 30 minutes 7X24 until resolved, the issue is downgraded in Severity level, or both parties agree that that the procedural or reasonable workaround is available.

  • All problems reported to the TAC will be assigned a Severity Classification.

  • Once Axtel has opened a CRN at the Airspan' Call Center and depending on the Severity Classification, an Airspan Technical Support (NTS) Engineer will contact Axtel's representative as per the terms set forth in Table 2-R below.

  • Procedures All problems reported to the TAC will be assigned a Severity Classification.

  • Once Axtel has opened a CRN at the Airspan’ Call Center and depending on the Severity Classification, an Airspan Technical Support (NTS) Engineer will contact Axtel’s representative as per the terms set forth in Table 2-R below.

  • Availability RF site equipment will be available 99.9% of the time Over a year Remote Telephone Service Support Guided by the SMO Customer Support Plan’s Severity Classification and the RF site or system impacted – an ALMR System Technologist is assigned.

  • Severity Classification Severity Description Response Time Follow-up Frequency Resolution Goal Monthly Metric Severity 1 Critical Total inability to use any material part of the Hosting Environment, resulting in a critical impact on user objectives.

  • OPTIONAL Severity Classification Response Time Limitations: In order to meet the on-site SLA response requirements, the Customer is responsible for providing access to difficult to reach sites (i.e., site not accessible by public road using 2 wheel-drive vehicles or those requiring specialized transport vehicles) or to sites that require Customer presence.

  • Issue and Problem Resolution, Classification, Response and Notification 5 5.1. Issue and Problem Resolution 5 5.2. Problem Severity Level Classifications/Communication 5 5.3. Multiple Tickets Having the Same Severity Classification 8 6.

  • Response Percent of requests that did not meet response time goal Over a month On-Site Service Support Guided by the SMO CSP Severity Classification and the RF site or system impacted – an ALMR System Technologist is assigned.