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resale forms.", "The start date for the Initial Term will be subject to receiving an accepted Delivery Access <strong>Service Request</strong> (DASR) from the Utility for Customer&#x27;s Utility account.", "When Customer submits a <strong>Service Request</strong>, Customer will reasonably assess its business urgency according to the appropriate Severity Level in Attachment 1 to this Addendum.", "When escalating a <strong>Service Request</strong> with Itron, Customer\u2019s Primary Service Contact shall collect and provide all data logs, findings, analysis, and any relevant forensic information pertaining to the issue as outlined in Client Services Guideline Documents.", "Information shall be provided using Qwest&#x27;s designated Local <strong>Service Request</strong> (LSR) format which may include the LSR, End User Customer and resale forms.", "Primary Services Contacts shall promptly report problems with Covered Products by submitting a <strong>Service Request</strong> for entry into 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