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sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the <strong>Service Level Commitment</strong>.", "Atlassian\u2019s monitoring and logging infrastructure is the sole source of truth for determining whether Atlassian has met the <strong>Service Level Commitment</strong>.", "A failure of any <strong>Service Level Commitment</strong> shall not be considered a breach of contract warranting Termination for Cause.", "To receive a service credit, a Customer must file a claim for such credit within five (5) days following the end of the calendar quarter in which the <strong>Service Level Commitment</strong> was not met for an applicable Graylog Cloud Service, by contacting Graylog at \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 with a complete description of the downtime, how the Customer was adversely affected, and for how long.", "If Graylog fails to achieve the above <strong>Service Level Commitment</strong> for the Graylog Cloud Service over a calendar quarter measurement period, Customer may claim a credit for such Graylog Cloud Service as provided below which will result in an extension to the Customer\u2019s term.", "Uptime Percentage: The Uptime Percentage is calculated using the following formula: Service Credit: Additional Terms: See Appendix 1 \u2013 <strong>Service Level Commitment</strong> for Virus Detection and Blocking, Spam Effectiveness, or False Positive.", "For purposes of the <strong>Service Level Commitment</strong>, the Graylog Forwarder software is excluded from the calculation of the availability of the Graylog Cloud Services.", "Monthly Uptime Percentage: The Monthly Uptime Percentage is calculated using the following formula: <strong>Service Level Commitment</strong>: Downtime: Any period of time when users are unable to view or edit files stored on their personal OneDrive for Business storage."], "related": 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