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Inclusive of the SLA are the components used on behalf of the Customer to deliver service (routers, servers, access ports - the port on Veracity\u2019s aggregation router upon which the Customer\u2019s circuit terminates) and the Veracity owned IP Network. This SLA does not include networks owned and/or controlled by other carriers; local access circuits (local loop); Customer Premise Equipment (CPE); Customer\u2019s local area network (LAN); interconnection to or from and connectivity within other Internet Service Provider (ISP) network; any act or omission by Customer, its officers, directors, employees, subcontractors, agents, or any other entity under Customer\u2019s control; and/or any circumstances beyond Veracity\u2019s reasonable control including internet attacks (denial of service, virus, work activity, etc.) or force majeure event as described in the UTOS. Veracity\u2019s commitment to service quality requires having our network available and capable of delivering service to Customers 100% of the time. Veracity is steadfast in achieving the highest level of reliability. Our NOC is staffed and managed to provide live service from 6:00 to 22:00 with an afterhours call attendant 365 days a year to detect and respond to service and equipment interruptions. Veracity uses several methodologies and tools to monitor the network and engages in preventive diagnosis to determine potential network failures and corrective actions. Veracity\u2019s network, as described in Section 2, and subject to the terms, exclusions, and restrictions described in this SLA, is deemed to be available and capable of forwarding IP packets 99.99 % of the time, as averaged over a calendar month. Veracity\u2019s service availability standard presupposes only to the point where Veracity can perform remote loop back testing, even if the demarcation point extends past such point. The Service will, for purposes of this SLA, be deemed unavailable to Customer only if the network is subject to an interruption, which results in a total outage, where interruption is a result of the following: The Customer requesting Veracity to test service although no issue has been detected or reported; The service has been modified or altered in any manner by the Customer, therefore invalidating the standards set forth in this SLA; Any Force Majeure event; Any interruptions resulting directly from defects or failures in the service or equipment provided by the Customer; The Customer failing to provide access to Veracity, or its agent, to the premises where services are terminated, provided such access is reasonably necessary to prevent degradation or to restore service; Customer failing to provide technical contact person or a reachable escalation contact or does not provide a written notice about the technical contact and this omission causes a delay to the solution of the problem; After receiving notification from Veracity of a maintenance (normal or emergency) window. Interruptions that cannot be addressed as a result of customer not releasing the service for testing and/or repair and continues to use it on an impaired basis; Use of service in an unlawful manner; Failure from a Carrier other than Veracity; Interruptions caused by circumstances beyond the reasonable control of Veracity or its agents.", "size": 1, "samples": [{"hash": "5J8FQfFUXT6", "uri": "/contracts/5J8FQfFUXT6#service-interface", "label": "Service Level Agreement", "score": 27.5127721464, "published": true}], "hash": "9099d59fa92d152646662aa92a91a30b", "id": 6}, {"snippet_links": [{"key": "physical-interface", "type": "clause", "offset": [10, 28]}, {"key": "service-delivery-point", "type": "definition", "offset": [36, 58]}, {"key": "you-connect", "type": "definition", "offset": [68, 79]}], "snippet": "means the physical interface at the Service Delivery Point by which you connect to the IEX Service.", "size": 1, "samples": [{"hash": "537nUkM6JJJ", "uri": "/contracts/537nUkM6JJJ#service-interface", "label": "Service Schedule", "score": 23.8802190281, "published": true}], "hash": "eda50d170d7cc114e240bd798252044e", "id": 7}, {"snippet_links": [{"key": "physical-interface", "type": "clause", "offset": [10, 28]}, {"key": "service-delivery-point", "type": "definition", "offset": [36, 58]}, {"key": "the-customer", "type": "clause", "offset": [68, 80]}, {"key": "access-means", "type": "clause", "offset": [130, 142]}, {"key": "ethernet-service", "type": "definition", "offset": [146, 162]}, {"key": "standard-terms-and-conditions", "type": "definition", "offset": [198, 227]}, {"key": "the-standard", "type": "clause", "offset": [234, 246]}, {"key": "general-terms-and-conditions", "type": "definition", "offset": [316, 344]}, {"key": "unprotected-service", "type": "clause", "offset": [363, 382]}, {"key": "transmission-service", "type": "clause", "offset": [391, 411]}, {"key": "primary-path", "type": "definition", "offset": [495, 507]}, {"key": "partial-failure", "type": "definition", "offset": [557, 572]}, {"key": "data-transmission", "type": "definition", "offset": [576, 593]}], "snippet": "means the physical interface at the Service Delivery Point by which the Customer connects to the Ethernet Multipoint Service. SIP Access means an Ethernet service that is used to carry SIP traffic. Standard Terms and Conditions means the standard terms and conditions between 2degrees and the Customer governing the general terms and conditions on which Services Unprotected Service means a transmission service between two points whereby a failure in a transmission circuit or equipment on the primary path between the two points would result in a full or partial failure of data transmission.", "size": 1, "samples": [{"hash": "iIzdrxDEFzJ", "uri": "/contracts/iIzdrxDEFzJ#service-interface", "label": "Ethernet Service Schedule", "score": 25.372347707, "published": true}], "hash": "dfd3e8ef1ab9c2b3f0d25fc1d12a46e4", "id": 8}, {"snippet_links": [{"key": "the-method", "type": "definition", "offset": [6, 16]}, {"key": "to-the-platform", "type": "clause", "offset": [50, 65]}], "snippet": "means the method to be used by the BDE to connect to the Platform;", "size": 1, "samples": [{"hash": "2kBhNKREs0i", "uri": "/contracts/2kBhNKREs0i#service-interface", "label": "Master Services Agreement (Atrinsic, Inc.)", "score": 21.3586584531, "published": true}], "hash": "eef91a98b4fbcc7e96fb9d2ade80da1f", "id": 9}, {"snippet_links": [{"key": "physical-interface", "type": "clause", "offset": [10, 28]}, {"key": "service-delivery-point", "type": "definition", "offset": [36, 58]}, {"key": "the-customer", "type": "clause", "offset": [68, 80]}], "snippet": "means the physical interface at the Service Delivery Point by which the Customer connects to the Vocus Wholesale SIP Service.", "size": 1, "samples": [{"hash": "ewoeNN6PXzK", "uri": "/contracts/ewoeNN6PXzK#service-interface", "label": "Service Schedule", "score": 23.2436687201, "published": true}], "hash": "162f49c4e0df4216af9f5b6263413078", "id": 10}], "next_curs": "Cl4SWGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjoLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIac2VydmljZS1pbnRlcmZhY2UjMDAwMDAwMGEMogECZW4YACAA", "definition": {"title": "Service Interface", "snippet": "means the system which is used for a provision of Client Data in relation to each Service, as provided for in a relevant Service Annex.", "size": 25, "id": "service-interface", "examples": ["DS0 to DS1 Channelization requirements are essential the same as defined in BellSouth Technical Reference 73525, MegaLink\u00ae Service, MegaLink\u00ae Channel Service, MegaLink\u00ae Plus Service, and MegaLink\u00ae Light <strong>Service Interface</strong> and Performance Specification.", "The areas includes, but is not limited to, support for the following services: Service Access and Delivery; Service Platform and Infrastructure; Component Framework; and <strong>Service Interface</strong> and Integration.", "The Operating Terms and <strong>Service Interface</strong> Rules are incorporated into this Agreement for all purposes.", "It is the intent of both parties to this agreement to establish and utilize a standardized web based application interface (as defined by the IPAWS-OPEN Web <strong>Service Interface</strong> Design Guidance) between the information technology (IT) systems shown below to facilitate the exchange of emergency messages within the production environment.", "DS1 to DS3 Channelization requirements are essentially the same as defined in BellSouth Technical Reference 73501, LightGate\u00ae <strong>Service Interface</strong> and Performance Specifications.", "The systems listed below are only allowed to interoperate with IPAWS- OPEN based on the criteria set forth within the IPAWS-OPEN Web <strong>Service Interface</strong> Design Guidance.", "NSCC <strong>Service Interface</strong> \u2013 All NSCC Services \u00a8 Setup - $[ ] /fund group \u00a8 Annual - $[ ] /cusip/year 4.", "The systems listed below are only allowed to interoperate with IPAWS-OPEN based on the criteria set forth within the IPAWS-OPEN Web <strong>Service Interface</strong> Design Guidance.", "In addition to the provisions of this Section 1.2 of the Operating Terms, the scheduling of Loading Services at the Loading Points shall be governed by such attached <strong>Service Interface</strong> Rules.", "These <strong>Service Interface</strong> Rules set forth certain rules and procedures according to which Provider will provide certain of the System Services to Customer, including the Loading Services."], "related": [["online-interface", "online interface", "online interface"], ["interface", "Interface", "Interface"], ["integrated-services-digital-network", "Integrated Services Digital Network", "Integrated Services Digital Network"], ["planned-service-interruption", "Planned Service Interruption", "Planned Service Interruption"], ["integrated-services-digital-network-isdn", "Integrated Services Digital Network (ISDN)", "Integrated Services Digital Network (ISDN)"]], "related_snippets": [], "updated": "2025-07-06T21:58:36+00:00"}, "json": true, "cursor": ""}}