Service Error definition
Examples of Service Error in a sentence
E The Supplier shall agree and maintain with the Authority a robust Service Error Recovery Process (SERP) and escalation system to ensure any issues or complaints are dealt with appropriately.
High Service Error ● Primary component failure that materially impairs its performance; or ● Data entry or access is materially impaired on a limited basis.
Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects Critical Service Error ● Issue affecting entire system or single critical production function; ● System down or operating in materially degraded state; or ● Widespread access interruptions.
Customer shall submit its requests for Service Error corrections and they will be classified in accordance with the descriptions set forth in the chart below (each a “Support Request”).
Medium Service Error ● Software Services are operating with minor issues that can be addressed with a work around.