Serenova definition
Examples of Serenova in a sentence
Priority 1: Serenova shall make all commercially reasonable efforts to assign a Priority Level Classification to issues identified by Customer as Priority 1 within two (2) hours of receipt of Customer’s Error Report.
If Serenova determines that a reported error is a Non Platform Error, then Customer shall reimburse Serenova on a time and materials basis at Serenova’ then-standard consulting rates for reasonable troubleshooting and correction costs to the extent attributable to the Non Platform Error.
For issues classified by Serenova as Priority 1, Serenova shall apply immediate technical resources and all commercially reasonable efforts to resolve the issue.
For each Error Report issued online through the support portal, Serenova shall make all commercially reasonable efforts to acknowledge receipt of the Error Report to Customer no later than within two (2) hours of receipt of Customer’s email report.
Efforts shall continue until the problem is resolved or downgraded to a lower priority level, and Serenova will provide updates to Customer on an agreed upon frequency.
This Agreement, including all Order Forms and our Privacy Policy, and any exhibits or schedules, constitutes the entire agreement between you and Serenova, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning the subject matter herein.
Upon receipt of Customer’s Error Report, Serenova will open a trouble ticket, initiate communications with Customer, and initiate actions to assign a Priority Level Classification.
Serenova has not been formed for the specific purpose of acquiring the Shares.
Serenova further agrees that, until the date on which the United States Food and Drug Administration grants marketing approval of the Product or such later date if required for compliance with applicable securities laws, Serenova will not sell, offer to sell, contract to sell, or otherwise transfer or dispose of the Shares (this period will last for a maximum of 12 months from the agreement is signed).
Serenova may from time to time make certain Certified Third Party Products available to you, as may be indicated on the Product List or described in an Order Form.