{"component": "definition", "props": {"groups": [{"snippet": "means the server-side hardware, operating systems required to run the Software, storage, networks and all server-side infrastructure up to the boundary where they connect with the internet.", "size": 2, "samples": [{"hash": "h6u1rctZMHL", "uri": "/contracts/h6u1rctZMHL#saas-platform", "label": "Saas Agreement", "score": 31.8311740438, "published": true}, {"hash": "fviM0Id9rXZ", "uri": "/contracts/fviM0Id9rXZ#saas-platform", "label": "Saas Agreement", "score": 23.9609856263, "published": true}], "snippet_links": [{"key": "operating-systems", "type": "clause", "offset": [32, 49]}, {"key": "the-software", "type": "definition", "offset": [66, 78]}, {"key": "the-boundary", "type": "definition", "offset": [139, 151]}, {"key": "the-internet", "type": "clause", "offset": [176, 188]}], "hash": "8748e94498e5a58859b2c6eb2ce70da6", "id": 1}, {"snippet": "or \"Platform\" means the server of the Provider or the server of a third party used by the Provider to enable access to and use of IT services, so-called \"Software-as-a-Service\" services, and related information.", "size": 2, "samples": [{"hash": "gdSHVdLb52D", "uri": "https://tcss.eu/wp-content/uploads/2020/03/TCSS-GTC-March-2020.pdf", "label": "tcss.eu", "score": 9.1081451061, "published": false}, {"hash": "hADudes30hZ", "uri": "https://tcss.eu/wp-content/uploads/2019/10/TCSS_GTC.pdf", "label": "tcss.eu", "score": 8.3538672142, "published": false}], "snippet_links": [{"key": "of-the-provider", "type": "clause", "offset": [31, 46]}, {"key": "a-third-party", "type": "clause", "offset": [64, 77]}, {"key": "by-the-provider", "type": "clause", "offset": [83, 98]}, {"key": "access-to-and-use", "type": "clause", "offset": [109, 126]}, {"key": "it-services", "type": "definition", "offset": [130, 141]}, {"key": "related-information", "type": "definition", "offset": [191, 210]}], "hash": "cde2125a2c084a2dcc4966848a9e0e54", "id": 2}, {"snippet": "means all software-as-a-service products subscribed to by Customer. The term \"Month\" means calendar month.", "size": 2, "samples": [{"hash": "5yrAJtMS9KI", "uri": "/contracts/5yrAJtMS9KI#saas-platform", "label": "Saas Agreement", "score": 34.3586426253, "published": true}, {"hash": "8NgvoaoYZRL", "uri": "/contracts/8NgvoaoYZRL#saas-platform", "label": "Saas Agreement", "score": 26.9466119097, "published": true}], "snippet_links": [{"key": "all-software", "type": "clause", "offset": [6, 18]}, {"key": "service-products", "type": "clause", "offset": [24, 40]}, {"key": "by-customer", "type": "clause", "offset": [55, 66]}, {"key": "the-term", "type": "definition", "offset": [68, 76]}, {"key": "calendar-month", "type": "definition", "offset": [91, 105]}], "hash": "45db43e0b8d7964b14a184ba9ccfbaab", "id": 3}, {"snippet": "means the TechnologyOne SaaS Platform specified in Annexure A of the Service Order Form.", "size": 2, "samples": [{"hash": "lppFDkLhV4k", "uri": "https://technologyonecorp.com/__data/assets/pdf_file/0004/194638/Scientia-APAC-SaaS-Agreement.pdf", "label": "technologyonecorp.com", "score": 10.2039698836, "published": false}], "snippet_links": [{"key": "annexure-a", "type": "clause", "offset": [51, 61]}, {"key": "service-order-form", "type": "clause", "offset": [69, 87]}], "hash": "763438acc6f305bbc828ab6d42c8bd7e", "id": 4}, {"snippet": "means the \u2018Unseen\u2019 software as a service platform that we provide to you in accordance with this these Terms.", "size": 2, "samples": [{"hash": "4GaO7kUWgYt", "uri": "/contracts/4GaO7kUWgYt#saas-platform", "label": "Terms of Service", "score": 35.2268900202, "published": true}], "snippet_links": [{"key": "service-platform", "type": "definition", "offset": [33, 49]}, {"key": "we-provide", "type": "clause", "offset": [55, 65]}, {"key": "in-accordance-with", "type": "definition", "offset": [73, 91]}, {"key": "these-terms", "type": "clause", "offset": [97, 108]}], "hash": "7f323c2c2ee372e1bb8cd21d3a737cc1", "id": 5}, {"snippet": "means all software-as-a-service products subscribed to by Customer. The term \u201cMonth\u201d means calendar month. The terms of the Service Level Agreement (\u201cSLA\u201d) are as follows. \u2022 Uptime \u2013 Uptime is the time during any Month that the SAAS Platform is available within reasonable response times. Spredfast has an Uptime guarantee of 99.5% except for Scheduled Maintenance (as defined below). The calculation used to arrive at the Uptime result is: (# of Minutes Per Month*) x (99.50% ) = #Uptime Minutes Per Month \u2022 Uptime Measurement & Exclusions \u2013 Uptime is measured by our external monitoring system through API access and HTTP screen loads. Uptime excludes Scheduled Maintenance and any downtime or service interruptions caused by any third-party network or application (ex. downtime of a Social Media Network). \u2022 Customer Support Hours \u2013 Standard Spredfast Customer Support hours are 24x7 \u2022 Customer Support Contact Options \u2013 Customer can reach the Spredfast CST through the following channels. \u25cf In-App: The ticket form in the Spredfast SaaS Platform \u25cf Email: \u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 \u25cf Community: \u2587\u2587\u2587\u2587://\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 \u25cf Phone Line: \u25cb US (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 \u25cb UK \u2587\u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587 \u25cb Australia 1-800387054 \u25cb International Toll +\u2587 (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 \u25cf A significant product change is required. \u25cf A third-party application or network (ex. a Social Media Network) or other condition outside our control is responsible for the underlying problem. Spredfast\u2019s standard framework for problem resolution is to categorize and prioritize problem reports in a typical manner, such as \u201cPriority 1\u201d, \u201cPriority 2\u201d, and \u201cPriority 3\u201d. Any production system outage is automatically treated as a high/critical \u201cPriority 1\u201d issue and triggers a 24x7 development and support commitment until resolved. Lower priority issues are ranked based on impact to Customer and issue complexity. Initial Response: Acknowledgment of receipt of problem reported and assignment of support incident number. Priority Definition Widespread production system outage. SaaS Platform is completely unusable. Initial Response Within 1 hour maximum Spredfast Action All resources applied 24x7 until resolved Resolution Time Spredfast will target completion of a work-around or fix within 24 hours once the problem is reproducible. Spredfast may incorporate the fix into a future update to the SaaS Platform. Follow Up (if requested/required) Every 2 hours following initial response to the extent information is available Priority Definition Major feature or function of the SaaS Platform fails which results in the operation of the SaaS Platform being restricted. No clear work-around. Initial Response Within 4 hours maximum Spredfast Action All resources applied within business hours until resolved. Resolution Time Spredfast will target completion of a work-around or fix within 3 days once the problem is reproducible. Spredfast may incorporate the fix into a future update to the SaaS Platform. Priority Definition Minor impact to production workflow. Also includes questions on product use, feedback, suggestions, other. Initial Response Within 8 hours maximum. Spredfast Action Resources applied as necessary. Resolution Time Varies. Resolution of the problem may appear in a future update to the SaaS Platform. Priority Definition Any credible indication that security has been breached will be treated as a \u201cPriority 1 Support Issue\u201d as defined above. 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["electronic-platform", "electronic platform", "electronic platform"]], "related_snippets": [], "updated": "2025-07-06T21:56:50+00:00"}, "json": true, "cursor": ""}}