{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "in-time", "type": "definition", "offset": [21, 28]}, {"key": "change-of", "type": "definition", "offset": [41, 50]}, {"key": "reference-point", "type": "definition", "offset": [87, 102]}, {"key": "per-cent", "type": "definition", "offset": [131, 139]}, {"key": "final-reading", "type": "definition", "offset": [147, 160]}, {"key": "sampling-probe", "type": "definition", "offset": [176, 190]}, {"key": "full-scale", "type": "definition", "offset": [298, 308]}, {"key": "system-response-time", "type": "definition", "offset": [359, 379]}, {"key": "delay-time", "type": "definition", "offset": [396, 406]}, {"key": "time-of-the", "type": "clause", "offset": [437, 448]}], "samples": [{"hash": "dHynfdoDwRA", "uri": "/contracts/dHynfdoDwRA#response-time", "label": "Agreement Concerning the Adoption of Harmonized Technical United Nations Regulations for Wheeled Vehicles", "score": 36.0638389587, "published": true}, {"hash": "cx37taM1PK9", "uri": "/contracts/cx37taM1PK9#response-time", "label": "Agreement Concerning the Adoption of Harmonized Technical United Nations Regulations for Wheeled Vehicles", "score": 27.4229984283, "published": true}, {"hash": "aMrMdDni9EA", "uri": "/contracts/aMrMdDni9EA#response-time", "label": "Agreement Concerning the Adoption of Uniform Technical Prescriptions for Wheeled Vehicles", "score": 22.5852165222, "published": true}], "size": 189, "snippet": "means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. 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Before the Customer is contacted bookinglab will evaluate the Error, determine the Priority Level, and determine a course of action for the remediation of the Error. Response Time is measured from (a) the time when the relevant Ticket is raised until (b) the time that bookinglab contacts the Customer.", "hash": "ee7839fc0fd3a72de12d9803896479a8", "id": 4}, {"snippet_links": [{"key": "user-requests", "type": "clause", "offset": [51, 64]}, {"key": "completion-is", "type": "clause", "offset": [141, 154]}, {"key": "received-by", "type": "definition", "offset": [155, 166]}, {"key": "for-example", "type": "definition", "offset": [188, 199]}, {"key": "period-of-time", "type": "clause", "offset": [228, 242]}, {"key": "services-and", "type": "clause", "offset": [325, 337]}, {"key": "the-data", "type": "clause", "offset": [397, 405]}], "samples": [{"hash": "3hg4LiM3moN", "uri": "/contracts/3hg4LiM3moN#response-time", "label": "Software as a Service Agreement", "score": 35.7556915283, "published": true}, {"hash": "7OvulgYJlky", "uri": "/contracts/7OvulgYJlky#response-time", "label": "Master Agreement", "score": 33.9222869873, "published": true}, {"hash": "cKNfr4MEEvq", "uri": "/contracts/cKNfr4MEEvq#response-time", "label": "Software as a Service Agreement", "score": 32.1773262024, "published": true}], "size": 29, "snippet": "means the interval of time from when an Authorized User requests, via the Services, a Transaction to when visual confirmation of Transaction completion is received by the Authorized User. For example, Response Time includes the period of time representing the point at which an Authorized User enters and submits data to the Services and the Services display a message to the Authorized User that the data has been saved.", "hash": "fa1e3e4cfed3f7501f719623fa45094b", "id": 5}, {"snippet_links": [{"key": "to-handle", "type": "definition", "offset": [38, 47]}], "samples": [{"hash": "6cgRhc8xIbg", "uri": "/contracts/6cgRhc8xIbg#response-time", "label": "Supply Agreement", "score": 27.1218338013, "published": true}, {"hash": "2VrkxUGPYUI", "uri": "/contracts/2VrkxUGPYUI#response-time", "label": "Supply Agreement", "score": 27.1218338013, "published": true}, {"hash": "eYLJrwwOCja", "uri": "/contracts/eYLJrwwOCja#response-time", "label": "Supply Agreement", "score": 27.043806076, "published": true}], "size": 26, "snippet": "the time within which Supplier begins to handle a reported malfunction;", "hash": "c75246d6de51db7ba46e5b0d39922a0d", "id": 6}, {"snippet_links": [{"key": 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difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.", "id": "response-time", "examples": ["Itron\u2019s obligations with respect to Service Levels are contingent upon Customer (i) devoting the necessary resource effort required to support of Itron restoring the system and remediating the Error, (ii) responding to requests made by Itron within the applicable <strong>Response Time</strong>, (iii) assigning only qualified personnel to help Itron address the Error, and (iv) providing all information, access, and assistance reasonably requested by Itron to address the Error.", "Escalation Level Description Escalation Targeted <strong>Response Time</strong> Targeted Resolution Time Tier 1 Basic technical or commercial issues - Non-time critical None Less than 6 hours Less than 1 business day Tier 2 Advanced technical or commercial issues - Non-time critical.", "<strong>Response Time</strong>: The time taken to respond to client inquiries or issues.", "Severity Level Problem <strong>Response Time</strong> Target Work Around Time Frame Target Resolution Time Frame Low You are requesting some additional information about our products that is not available either on our Web site or in the product documentation and knowledge base articles.", "<strong>Response Times</strong> are determined by using information contained in, and reported by, the County&#x27;s designated dispatch center in the <strong>Response Time</strong> Compliance Report Ambulance Any vehicle specifically constructed, modified or equipped and used for transporting sick, injured, convalescent, infirmed or otherwise incapacitated person.", "The <strong>Response Time</strong> Goal is measured from the time a trouble ticket is opened to the time Lumen responds to Customer by the agreed upon notification method.", "The Solution not meeting any one of the Solution Performance Requirements set forth in Exhibit C (Service Level Agreement) and/or Attachment C.1 (Solution <strong>Response Time</strong> Requirements) to Exhibit C (Service Level Agreement).", "<strong>Response Times</strong>&quot; are determined by using information contained in, and reported by, COUNTY&#x27;s designated communications center, &quot;<strong>Response Time</strong>&quot; is the elapsed time difference, measured in minutes and seconds, between &quot;Dispatch&quot; and &quot;Arrival&quot; times.", "<strong>Response Time</strong> Performance - System <strong>response times</strong> are a key measurement of performance.", "Each Severity Level defines the actions that will be taken by Seller for <strong>Response Time</strong>, Target Resolution Time, and Resolution Procedure for reported errors."], "related": [["rise-time", "Rise time", "Rise time"], ["response-deadline", "Response Deadline", "Response Deadline"], ["prime-time", "Prime Time", "Prime Time"], ["response-date", "Response Date", "Response Date"], ["pm", "PM", "PM"]], "related_snippets": [], "updated": "2025-12-07T05:41:21+00:00"}, "json": true, "cursor": ""}}