{"component": "definition", "props": {"groups": [{"size": 10, "snippet_links": [{"key": "provision-of", "type": "clause", "offset": [10, 22]}, {"key": "agency-provider", "type": "definition", "offset": [47, 62]}, {"key": "remote-location", "type": "definition", "offset": [68, 83]}, {"key": "an-individual", "type": "clause", "offset": [105, 118]}, {"key": "equipment-used", "type": "clause", "offset": [189, 203]}], "snippet": "means the provision of supports by staff of an agency provider at a remote location who are engaged with an individual through equipment with the capability for live two-way communication. Equipment used to meet this requirement shall include one or more of the following components:", "samples": [{"hash": "87w85inldtr", "uri": "https://codes.ohio.gov/assets/laws/administrative-code/authenticated/5123/0/9/5123-9-35_20190101.pdf", "label": "codes.ohio.gov", "score": 10.6235456467, "published": false}, {"hash": "e6mT1NiRGiz", "uri": "http://codes.ohio.gov/oac/5123-9-35v1", "label": "codes.ohio.gov", "score": 10.1704311371, "published": false}, {"hash": "eKqHzlsABdG", "uri": "http://hamiltondds.org/uploads/general-docs/Provider%20Resources/Compliance/My%20Plan%20Assessment%20Waiver%20User%20Guide%20-%20July%202019.pdf", "label": "hamiltondds.org", "score": 9.7419576645, "published": false}], "hash": "bcdb820960bbd352b9076b66978e95b1", "id": 1}, {"size": 10, "snippet_links": [{"key": "site-support", "type": "clause", "offset": [70, 82]}, {"key": "provision-of-support-services", "type": "clause", "offset": [94, 123]}, {"key": "the-customer", "type": "definition", "offset": [141, 153]}, {"key": "as-specified", "type": "clause", "offset": [162, 174]}, {"key": "support-schedule", "type": "definition", "offset": [182, 198]}], "snippet": "means any support given to you by us that is not given on site. \u2022 \"On Site Support\" means the provision of support services by J700 GROUP at the customer site(s) as specified in the support schedule.", "samples": [{"hash": "1KXhHqQm96h", "uri": "/contracts/1KXhHqQm96h#remote-support", "label": "Standard Terms & Conditions", "score": 36.1690864563, "published": true}, {"hash": "g82mzyMNtgh", "uri": "/contracts/g82mzyMNtgh#remote-support", "label": "Standard Terms & Conditions", "score": 27.42710495, "published": true}, {"hash": "5pcWm1T5fF0", "uri": "/contracts/5pcWm1T5fF0#remote-support", "label": "Standard Terms & Conditions", "score": 27.4175224304, "published": true}], "hash": "89947c9fb7b963bd9350a73561e6e052", "id": 2}, {"size": 5, "snippet_links": [{"key": "remote-support-services", "type": "clause", "offset": [6, 29]}, {"key": "the-software", "type": "definition", "offset": [40, 52]}, {"key": "telephone-support", "type": "clause", "offset": [59, 76]}, {"key": "in-consideration-of", "type": "clause", "offset": [109, 128]}, {"key": "periodical-support-fee", "type": "definition", "offset": [129, 151]}], "snippet": "means remote support services regarding the Software (e.g. telephone support) that HW or HW partner provides in consideration of Periodical Support Fee.", "samples": [{"hash": "8LwlAX9UomX", "uri": "/contracts/8LwlAX9UomX#remote-support", "label": "Software License Agreement", "score": 29.8481884003, "published": true}, {"hash": "8qxxsSAPuDf", "uri": "/contracts/8qxxsSAPuDf#remote-support", "label": "Software License Agreement", "score": 21.0064907074, "published": true}, {"hash": "ktxbGpRViHE", "uri": "/contracts/ktxbGpRViHE#remote-support", "label": "Software License Agreement", "score": 19.3804931641, "published": true}], "hash": "2bb8c2581c5d755be7e6c73dc85f1f8d", "id": 3}, {"size": 4, "snippet_links": [{"key": "error-correction", "type": "definition", "offset": [10, 26]}], "snippet": "means the Error Correction efforts expended by CCL eAgile remotely from its headquarters in Grand Rapids, Michigan, USA.", "samples": [{"hash": "5Nd1XfQhmvl", "uri": "/contracts/5Nd1XfQhmvl#remote-support", "label": "Remote Software Support Agreement", "score": 34.6757965088, "published": true}, {"hash": "eJZIUqYcCaF", "uri": "/contracts/eJZIUqYcCaF#remote-support", "label": "Remote Software Support Agreement", "score": 27.8651599884, "published": true}, {"hash": "4LfcgvmUFyt", "uri": "/contracts/4LfcgvmUFyt#remote-support", "label": "Remote Software Support Agreement", "score": 27.8651599884, "published": true}], "hash": "30d6241aec7f50416527d7b224971c52", "id": 4}, {"size": 4, "snippet_links": [{"key": "by-company", "type": "clause", "offset": [26, 36]}, {"key": "support-hours", "type": "definition", "offset": [62, 75]}, {"key": "video-conference", "type": "clause", "offset": [129, 145]}, {"key": "secure-remote-access", "type": "definition", "offset": [164, 184]}, {"key": "by-the-customer", "type": "clause", "offset": [203, 218]}, {"key": "the-software", "type": "definition", "offset": [253, 265]}], "snippet": "means assistance provided by Company, that is counted against Support Hours, and is delivered remotely by means of (a) a virtual video conference, or\n(b) temporary secure remote access, that is provided by the Customer, to the infrastructure that holds the Software.", "samples": [{"hash": "9vEZP61SjGL", "uri": "/contracts/9vEZP61SjGL#remote-support", "label": "Software License and Support Agreement", "score": 34.3136940002, "published": true}, {"hash": "eXZ4z8YNBOj", "uri": "/contracts/eXZ4z8YNBOj#remote-support", "label": "Software License and Support Agreement", "score": 27.1156749725, "published": true}], "hash": "f103cb97354f2905dd08461c0f72dff7", "id": 5}, {"size": 3, "snippet_links": [{"key": "remote-support-services", "type": "clause", "offset": [6, 29]}, {"key": "the-software", "type": "definition", "offset": [40, 52]}, {"key": "telephone-support", "type": "clause", "offset": [59, 76]}, {"key": "in-consideration-of", "type": "clause", "offset": [123, 142]}, {"key": "periodical-support-fee", "type": "definition", "offset": [143, 165]}], "snippet": "means remote support services regarding the Software (e.g. telephone support) that EXCELLENT or EXCELLENT partner provides in consideration of Periodical Support Fee.", "samples": [{"hash": "2zE7EjLxQOF", "uri": "/contracts/2zE7EjLxQOF#remote-support", "label": "Software License Agreement", "score": 25.0369606018, "published": true}, {"hash": "5PLPfts3KHz", "uri": "/contracts/5PLPfts3KHz#remote-support", "label": "Software License Agreement", "score": 21.3258037567, "published": true}], "hash": "761412b969382f6b27892b8a648556fa", "id": 6}, {"size": 2, "snippet_links": [{"key": "support-provided", "type": "clause", "offset": [6, 22]}, {"key": "the-internet", "type": "clause", "offset": [49, 61]}], "snippet": "means support provided over the telephone or via the internet;", "samples": [{"hash": "93TvApgvikY", "uri": "https://www.braintree.co.za/Files/Files/Business%20Documents/20220615%20%20Home%20IT%20Support%20Product%20Terms.pdf", "label": "www.braintree.co.za", "score": 11.2258729935, "published": false}, {"hash": "la2e99w9jRC", "uri": "https://www.braintree.co.za/Files/Files/Business%20Documents/20220128%20%20Home%20IT%20Support%20Product%20Terms.pdf", "label": "www.braintree.co.za", "score": 11.0396986008, "published": false}], "hash": "9ddc5acdbd2011ec514a36dd941c0478", "id": 7}, {"size": 2, "snippet_links": [{"key": "remote-troubleshooting", "type": "definition", "offset": [6, 28]}, {"key": "product-support", "type": "definition", "offset": [51, 66]}, {"key": "when-available", "type": "clause", "offset": [75, 89]}, {"key": "support-personnel", "type": "clause", "offset": [161, 178]}, {"key": "to-purchaser", "type": "clause", "offset": [196, 208]}, {"key": "internet-connection", "type": "definition", "offset": [230, 249]}], "snippet": "means remote troubleshooting assistance for common Product support issues, when available and with Purchaser\u2019s consent, in which Infinidat\u2019s authorized customer support personnel connect directly to Purchaser\u2019s system (via secure Internet connection, if needed) to expedite and enhance the troubleshooting process.", "samples": [{"hash": "aPT5ykExrKL", "uri": "https://infinidatfederal.com/resource-pdfs/ifed-support-services.pdf", "label": "infinidatfederal.com", "score": 11.6981515884, "published": false}, {"hash": "9nBiyOlHqZn", "uri": "https://www.infinidat.com/en/resource-pdfs/infinidat-support-services.pdf", "label": "www.infinidat.com", "score": 11.3312797546, "published": false}], "hash": "fddeec4b0f57dd938da98d4a08eb03fc", "id": 8}, {"size": 2, "snippet_links": [{"key": "software-tool", "type": "definition", "offset": [63, 76]}, {"key": "hardware-equipment", "type": "clause", "offset": [81, 99]}, {"key": "the-customer", "type": "definition", "offset": [130, 142]}, {"key": "connection-costs", "type": "clause", "offset": [148, 164]}, {"key": "by-customer", "type": "clause", "offset": [180, 191]}], "snippet": "service: The costs for the appropriate licenses for the agreed software tool and hardware equipment (both on the part of SISW and the Customer) and connection costs shall be borne by Customer.", "samples": [{"hash": "7EK3LqqHoX", "uri": "/contracts/7EK3LqqHoX#remote-support", "label": "Simatic It Software License and Services Agreement", "score": 24.3415470123, "published": true}, {"hash": "1LaTe9uXNgj", "uri": "/contracts/1LaTe9uXNgj#remote-support", "label": "Software License and Services Agreement", "score": 23.7652301788, "published": true}], "hash": "7fd8f408aa43ce33460ef5a643a1bc57", "id": 9}, {"size": 2, "snippet_links": [{"key": "support-provided", "type": "clause", "offset": [10, 26]}, {"key": "connectivity-service", "type": "definition", "offset": [39, 59]}, {"key": "the-solution", "type": "clause", "offset": [66, 78]}, {"key": "telephone-support", "type": "clause", "offset": [102, 119]}], "snippet": "means (i) support provided through VPN Connectivity Service where the Solution allows it, and/or (ii) telephone support.", "samples": [{"hash": "jDQAWiHPdWK", "uri": "https://contracts.gov.mt/en/Tenders/Documents/Archived/2010/CT2168/CT181_2010%20(Word%20Version).doc", "label": "Guarantee", "score": 12.6536617279, "published": false}, {"hash": "2ZXtcUYPiX0", "uri": "https://contracts.gov.mt/en/Tenders/Documents/Archived/2010/CT2168/CT181_2010%20PREVIEW.pdf", "label": "contracts.gov.mt", "score": 3.4298424721, "published": false}], "hash": "7709aba5662a23979692be4162060ad7", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIXcmVtb3RlLXN1cHBvcnQjMDAwMDAwMGEMogECZW4YACAA", "definition": {"size": 68, "snippet": "means the provision of supports by staff of an agency provider at a remote location who are engaged with an individual through equipment with the capability for live two-way communication. Equipment used to meet this requirement shall include one or more of the following components:", "title": "Remote Support", "id": "remote-support", "examples": ["Telephone and <strong>Remote Support</strong> coverage is included with all service agreements identified in this Exhibit.", "<strong>Remote Support</strong> Services Manage and provide Vendor <strong>remote support</strong> to \u201ctake over\u201d and support a piece of equipment from a centralized location by Vendor personnel.", "In order to further facilitate troubleshooting of support issues, the <strong>Remote Support</strong> Analysis Module includes a feature to trace activity to specific user logins.", "Technical and Clinical Telephone and <strong>Remote Support</strong> coverage services are available twenty-four hours per day, seven days per week including Philips recognized holidays.", "Telephone and <strong>Remote Support</strong> coverage is included with all service agreements identified in the Exhibit.", "Technical and Clinical Telephone and <strong>Remote Support</strong> coverage services are available twenty-four (24) hours per day, seven (7) days per week, including Philips-recognized holidays.", "Unlimited <strong>Remote Support</strong> and problem diagnosis on qualifying \u2587\u2587\u2587\u2587\u2587\u2587 digital equipment through the \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 Technology Center.", "There is no right to receive services from HW, including Software Maintenance and <strong>Remote Support</strong>.", "Telephone and <strong>Remote Support</strong> coverage is included with all Service Agreements identified in the Exhibit.", "In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: <strong>Remote Support</strong> On-Site Support\u00b2 \u00b2 On-Site Support SLA begins when an on-site intervention is deemed necessary."], "related": [["helpdesk-support", "Helpdesk Support", "Helpdesk Support"], ["level-3-support", "Level 3 Support", "Level 3 Support"], ["sap-support", "SAP Support", "SAP Support"], ["level-1-support", "Level 1 Support", "Level 1 Support"], ["basic-life-support", "Basic life support", "Basic life support"]], "related_snippets": [], "updated": "2025-07-10T04:27:38+00:00"}, "json": true, "cursor": ""}}