{"component": "definition", "props": {"groups": [{"samples": [{"hash": "6q7ZksNN4ST", "uri": "https://legacy.winnipeg.ca/finance/findata/matmgt/documents/2010/143-2010/143-2010_Bid_Opportunity.pdf", "label": "legacy.winnipeg.ca", "score": 19.568901062, "published": false}, {"hash": "cN3WOL0Srxe", "uri": "https://www.winnipeg.ca/finance/findata/matmgt/documents/2019/153-2019/153-2019_Tender.pdf", "label": "Note", "score": 13.5845308304, "published": false}, {"hash": "eSYIgU5t8VB", "uri": "https://legacy.winnipeg.ca/finance/findata/matmgt/documents/2018/196-2018/196-2018_Bid_Opportunity.pdf", "label": "Note", "score": 13.0821352005, "published": false}], "snippet": "means streets that are residential streets within the City\u2019s street system which mainly carry local traffic. These streets are typically 7.5 metres in width;", "snippet_links": [{"key": "residential-streets", "type": "clause", "offset": [23, 42]}, {"key": "within-the-city", "type": "definition", "offset": [43, 58]}, {"key": "local-traffic", "type": "definition", "offset": [94, 107]}], "size": 13, "hash": "ce6e4d3211affcf5548a119b96d0ef7f", "id": 1}, {"samples": [{"hash": "lzfq0QlWPFZ", "uri": "/contracts/lzfq0QlWPFZ#priority-3", "label": "Master Purchasing Agreement", "score": 31.6045627594, "published": true}, {"hash": "5ItwwJOmHUg", "uri": "/contracts/5ItwwJOmHUg#priority-3", "label": "Master Purchasing Agreement", "score": 31.6045627594, "published": true}, {"hash": "3dADl292n1h", "uri": "/contracts/3dADl292n1h#priority-3", "label": "Master Purchasing Agreement", "score": 31.6045627594, "published": true}], "snippet": "or \u201cP3\u201d) means an Incident that results in an important, but not time critical loss of Product functionality, operation or performance. P3 Incidents may include one or more of the following characteristics: (i) a Product or other error for which there is a workaround that is acceptable to Saint Luke\u2019s, (ii) there is minimal performance degradation, or (iii) a Product or other error that requires minor manual repair or editing of configuration or script files to address an Incident.", "snippet_links": [{"key": "time-critical", "type": "definition", "offset": [65, 78]}, {"key": "product-functionality", "type": "clause", "offset": [87, 108]}, {"key": "other-error", "type": "definition", "offset": [224, 235]}], "size": 8, "hash": "d790cd9d619e0750e6861c84447913ce", "id": 2}, {"samples": [{"hash": "fF6oEwOcyBG", "uri": "/contracts/fF6oEwOcyBG#priority-3", "label": "Development and License Agreement (Peoplesoft Inc)", "score": 18.0, "published": true}, {"hash": "dqy5V33JBho", "uri": "/contracts/dqy5V33JBho#priority-3", "label": "Development and License Agreement (Momentum Business Applications Inc)", "score": 18.0, "published": true}, {"hash": "ddBgb1W8lrH", "uri": "/contracts/ddBgb1W8lrH#priority-3", "label": "Marketing and Distribution Agreement (Peoplesoft Inc)", "score": 18.0, "published": true}], "snippet": "means an Error that affects performance of the Software, but does not prohibit Licensee's use of the Software.", "snippet_links": [{"key": "use-of-the-software", "type": "clause", "offset": [90, 109]}], "size": 6, "hash": "1de193c364b3a0d8fb498b2837fb7768", "id": 3}, {"samples": [{"hash": "aqgOsflIVvu", "uri": "/contracts/aqgOsflIVvu#priority-3", "label": "End User License Agreement (Eula)", "score": 33.2442436218, "published": true}, {"hash": "f7fqo8Xnmop", "uri": "/contracts/f7fqo8Xnmop#priority-3", "label": "End User License Agreement (Eula)", "score": 33.0690536499, "published": true}, {"hash": "68QAlx9rEQq", "uri": "/contracts/68QAlx9rEQq#priority-3", "label": "End User License Agreement (Eula)", "score": 33.0690536499, "published": true}], "snippet": "Means a minor issue affecting a local user, endpoint or device or a group of users, endpoints or devices. Issues may be caused by profile errors or network or configuration issues. Reboot is an option, or there is a Workaround by the end user. INEMSOFT will respond no later than the next business day. Response Time is within (4) hours of opening ticket. Resolution Time is within one business day of opening ticket.", "snippet_links": [{"key": "minor-issue", "type": "definition", "offset": [8, 19]}, {"key": "local-user", "type": "definition", "offset": [32, 42]}, {"key": "caused-by", "type": "clause", "offset": [120, 129]}, {"key": "the-end-user", "type": "clause", "offset": [230, 242]}, {"key": "next-business-day", "type": "definition", "offset": [284, 301]}, {"key": "response-time", "type": "clause", "offset": [303, 316]}, {"key": "hours-of-opening", "type": "clause", "offset": [331, 347]}, {"key": "resolution-time", "type": "definition", "offset": [356, 371]}, {"key": "day-of", "type": "clause", "offset": [395, 401]}], "size": 4, "hash": "1e51754db617f56f63dbbf565402f52c", "id": 4}, {"samples": [{"hash": "ljMGuMDaSO9", "uri": "/contracts/ljMGuMDaSO9#priority-3", "label": "Standard Agreement", "score": 33.6969604492, "published": true}, {"hash": "cAc6QdL0OMI", "uri": "/contracts/cAc6QdL0OMI#priority-3", "label": "Standard Agreement", "score": 33.6889419556, "published": true}, {"hash": "3iWoyePwngx", "uri": "/contracts/3iWoyePwngx#priority-3", "label": "Cm at Risk Agreement", "score": 32.3053283691, "published": true}], "snippet": "refers to a condition that is recommended to repair. Such repairs will reduce long-term maintenance or repair costs, will improve the functions of a facility, and will support improved court operations.", "snippet_links": [{"key": "to-repair", "type": "clause", "offset": [42, 51]}, {"key": "repair-costs", "type": "clause", "offset": [103, 115]}, {"key": "functions-of", "type": "clause", "offset": [134, 146]}, {"key": "a-facility", "type": "definition", "offset": [147, 157]}, {"key": "court-operations", "type": "clause", "offset": [185, 201]}], "size": 4, "hash": "79b4913052ffdee935a9f0a73ccac1f3", "id": 5}, {"samples": [{"hash": "1eMLi4IFsuR", "uri": "https://www.perforce.com/sites/default/files/pdfs/Helix%20QAC%20and%20Klocwork%20Software%20Support%20Terms%20and%20Conditions%2011.08.2021.pdf", "label": "www.perforce.com", "score": 10.927447319, "published": false}, {"hash": "eOrfeRxrVbd", "uri": "https://www.perforce.com/sites/default/files/pdfs/Helix%20QAC%20and%20Klocwork%20Software%20Support%20Terms%20and%20Conditions%20March%202021.pdf", "label": "www.perforce.com", "score": 10.6303901672, "published": false}], "snippet": "means that the Software is Operational with functional limitations or restrictions that are not critical to the overall operation of the Software or do not materially impact Licensee\u2019s operations.", "snippet_links": [{"key": "functional-limitations", "type": "definition", "offset": [44, 66]}, {"key": "operation-of-the-software", "type": "clause", "offset": [120, 145]}], "size": 4, "hash": "d52edf96238617f4ad672767f5e4fe1e", "id": 6}, {"samples": [{"hash": "4mkSREwQbVA", "uri": "/contracts/4mkSREwQbVA#priority-3", "label": "Master Professional Services Agreement (Mondelez International, Inc.)", "score": 22.4661197662, "published": true}, {"hash": "bCU5hq9mjoM", "uri": "/contracts/bCU5hq9mjoM#priority-3", "label": "Master Professional Services Agreement (Mondelez International, Inc.)", "score": 22.151266098, "published": true}, {"hash": "5VJdEyubyUq", "uri": "/contracts/5VJdEyubyUq#priority-3", "label": "Master Professional Services Agreement (Kraft Foods Inc)", "score": 19.0, "published": true}], "snippet": "or \u201cP3\u201d shall mean that a problem or incident has a medium degree of business impact and shall refer to a problem or incident that results in limited loss of function, during which work can be completed using alternative methods and there is no impact to daily levels of service, and as a result of which the business can continue to function even though service may be degraded.", "snippet_links": [{"key": "business-impact", "type": "definition", "offset": [69, 84]}, {"key": "refer-to", "type": "clause", "offset": [95, 103]}, {"key": "loss-of", "type": "clause", "offset": [150, 157]}, {"key": "alternative-methods", "type": "clause", "offset": [209, 228]}, {"key": "no-impact", "type": "definition", "offset": [242, 251]}, {"key": "levels-of-service", "type": "definition", "offset": [261, 278]}, {"key": "the-business", "type": "clause", "offset": [305, 317]}], "size": 3, "hash": "7ea4a7449274ec02ed8515bbdcf38037", "id": 7}, {"samples": [{"hash": "b7G0uz2gBvR", "uri": "/contracts/b7G0uz2gBvR#priority-3", "label": "Marketing & License Agreement (Paradyne Networks Inc)", "score": 18.0, "published": true}, {"hash": "81Nu8h9pguE", "uri": "/contracts/81Nu8h9pguE#priority-3", "label": "Marketing & License Agreement (Paradyne Networks Inc)", "score": 18.0, "published": true}, {"hash": "6USIMqUl00l", "uri": "/contracts/6USIMqUl00l#priority-3", "label": "Marketing & License Agreement (Paradyne Networks Inc)", "score": 18.0, "published": true}], "snippet": "The Customer's network performance is degraded, but with little impact on business operations.", "snippet_links": [{"key": "the-customer", "type": "definition", "offset": [0, 12]}, {"key": "network-performance", "type": "definition", "offset": [15, 34]}, {"key": "business-operations", "type": "definition", "offset": [74, 93]}], "size": 3, "hash": "0a0b2a1d21823ff5d7bc0b4ce0221df4", "id": 8}, {"samples": [{"hash": "hWatWA3cTEh", "uri": "/contracts/hWatWA3cTEh#priority-3", "label": "Internet Access Services Agreement (Concentric Network Corp)", "score": 18.0, "published": true}, {"hash": "euGRNO1xTGh", "uri": "/contracts/euGRNO1xTGh#priority-3", "label": "Internet Access Services Agreement (Concentric Network Corp)", "score": 18.0, "published": true}, {"hash": "2EfforQCYs8", "uri": "/contracts/2EfforQCYs8#priority-3", "label": "Internet Access Services Agreement (Concentric Network Corp)", "score": 18.0, "published": true}], "snippet": "A problem that does not impair the availability of the CNC Services or CNC Network significantly, because temporary procedures are in place to provide acceptable alternative operation of functionality. CNC shall schedule and work on the class of problem on a time-available basis.", "snippet_links": [{"key": "availability-of", "type": "clause", "offset": [35, 50]}, {"key": "in-place", "type": "clause", "offset": [131, 139]}, {"key": "to-provide", "type": "definition", "offset": [140, 150]}, {"key": "acceptable-alternative", "type": "definition", "offset": [151, 173]}, {"key": "operation-of", "type": "definition", "offset": [174, 186]}, {"key": "work-on", "type": "definition", "offset": [225, 232]}, {"key": "class-of", "type": "definition", "offset": [237, 245]}], "size": 3, "hash": "bc9b189f0ca3bcedd9d82891e67cc34e", "id": 9}, {"samples": [{"hash": "6KjvhCwoFKv", "uri": "/contracts/6KjvhCwoFKv#priority-3", "label": "Master License and Services Agreement", "score": 34.2899284363, "published": true}, {"hash": "jmrLxTKpDtD", "uri": "/contracts/jmrLxTKpDtD#priority-3", "label": "Master License and Services Agreement", "score": 32.0507545471, "published": true}, {"hash": "lH7Y7wIvEuG", "uri": "/contracts/lH7Y7wIvEuG#priority-3", "label": "Master License and Services Agreement", "score": 29.3034515381, "published": true}], "snippet": "The Error causes only a minor impact Customer\u2019s use of the cBEYONData Software.", "snippet_links": [{"key": "minor-impact", "type": "definition", "offset": [24, 36]}], "size": 3, "hash": "a3623ef8bfc49d3e53e0b4bd0a4e4c7a", "id": 10}], "next_curs": "ClcSUWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjMLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiITcHJpb3JpdHktMyMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"snippet": "means streets that are residential streets within the City\u2019s street system which mainly carry local traffic. These streets are typically 7.5 metres in width;", "title": "Priority 3", "size": 156, "id": "priority-3", "examples": ["Priority 1 - Critical 1 Hour 4 Hours Priority 2 - High 8 Hours Weekly <strong>Priority 3</strong> - Minor Weekly N/A Priority 4 - Informational N/A N/A To escalate a case, email \u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 or call \u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587-\u2587\u2587\u2587 (\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587) or \u2587-\u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587.", "<strong>Priority 3</strong> - Minor A medium-to-low impact problem that involves partial loss of non-critical functionality.", "Notification: Automated response (PagerDuty) triggered by the monitoring alerts <strong>Priority 3</strong> A fault that results in partial loss of service or functionality but no immediate business impact.", "<strong>Priority 3</strong> Targeted support to improve employment rates for all residents Personalised targeted support is provided to disadvantaged learners and those at-risk of disengaging to raise aspirations and reduce NEET (Not in Education, Employment or Training) rates.", "Urgent Pre-hospital or Time-sensitive Hospital Transfer or <strong>Priority 3</strong> Response: On not less than ninety two percent (92%) Citywide of all presumptively defined time-sensitive requests from an acute care hospital or situation determined by the dispatcher, in strict accordance with Medical Director approved telephone protocols, and originating within the CITY, the CONTRACTOR shall produce an ambulance response time of fifteen minutes, twenty-nine seconds (929 seconds) or less.", "Action: Support will address <strong>Priority 3</strong> issues with an initial response time of three (3) days."], "related": [["priority-2", "Priority 2", "Priority 2"], ["priority-1", "Priority 1", "Priority 1"], ["priority-claims", "Priority Claims", "Priority Claims"], ["priority-area", "Priority area", "Priority area"], ["priority-habitat", "Priority habitat", "Priority habitat"]], "related_snippets": [], "updated": "2026-01-07T05:17:25+00:00"}, "json": true, "cursor": ""}}