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Operational Support shall only be available if Client is receiving Basic Maintenance Services.", "hash": "9bffef227c8f3b68f350dab2e72fc63f", "id": 2}, {"samples": [{"hash": "gT5HemWZVsY", "uri": "/contracts/gT5HemWZVsY#operational-support", "label": "Swift Water Rescue Services Agreement", "score": 31.0032238012, "published": true}, {"hash": "95154nQHPae", "uri": "/contracts/95154nQHPae#operational-support", "label": "Trench Rescue Services Agreement", "score": 31.0032238012, "published": true}, {"hash": "kJ1dZecIDvx", "uri": "/contracts/kJ1dZecIDvx#operational-support", "label": "Trench Rescue Services Agreement", "score": 28.1013581117, "published": true}], "snippet_links": [{"key": "b-of", "type": "definition", "offset": [59, 63]}, {"key": "this-agreement", "type": "clause", "offset": [64, 78]}], "size": 3, "snippet": "means operational support as further described in Schedule B of this Agreement;", "hash": "0a0bb74c1a47e66cada998fa71ba11cc", "id": 3}, {"samples": [{"hash": "5K1zZt2i9t1", "uri": "/contracts/5K1zZt2i9t1#operational-support", "label": "Software License Agreement", "score": 32.7595143637, "published": true}, {"hash": "emrQR54XHw6", "uri": "/contracts/emrQR54XHw6#operational-support", "label": "Software License Agreement", "score": 22.2984257358, "published": true}], "snippet_links": [{"key": "assistance-with", "type": "clause", "offset": [6, 21]}, {"key": "and-support", "type": "clause", "offset": [22, 33]}, {"key": "related-to", "type": "clause", "offset": [34, 44]}, {"key": "operation-of-the-software", "type": "clause", "offset": [62, 87]}, {"key": "platforms-supported", "type": "clause", "offset": [100, 119]}, {"key": "a-list", "type": "definition", "offset": [128, 134]}, {"key": "upon-request", "type": "clause", "offset": [161, 173]}, {"key": "via-telephone", "type": "clause", "offset": [288, 301]}, {"key": "computer-access", "type": "definition", "offset": [315, 330]}, {"key": "support-or-maintenance", "type": "clause", "offset": [344, 366]}, {"key": "performed-by", "type": "clause", "offset": [367, 379]}, {"key": "in-accordance-with", "type": "definition", "offset": [403, 421]}, {"key": "a-separate", "type": "definition", "offset": [422, 432]}, {"key": "agreement-between", "type": "clause", "offset": [441, 458]}, {"key": "payment-of-additional-fees", "type": "clause", "offset": [490, 516]}, {"key": "interpretation-of-results", "type": "clause", "offset": [658, 683]}, {"key": "your-use-of-the-software", "type": "clause", "offset": [708, 732]}], "size": 2, "snippet": "means assistance with and support related to installation and operation of the Software on computer platforms supported by ARA (a list of which will be provided upon request). Operational support does not include design and/or analysis guidance. All Operational Support shall be provided via telephone or by remote computer access. Any on-site support or maintenance performed by ARA shall be performed in accordance with a separate written agreement between You and ARA. ARA shall require payment of additional fees for any on-site support or maintenance performed by ARA. 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The Hosting Services shall be provided pursuant to the existing Service Level Agreement that each such customer has with Seller or, with respect to customers for which there is no Service Level Agreement, in accordance with the Service Level Agreement included in Schedule 7.5. Buyer shall pay Seller a hosting fee (the \"HOSTING FEE\") in the aggregate amount of $18,804 per month for the 15 customers, which Hosting Fee shall be paid monthly in arrears and reduced by any downtime credits. 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