{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "network-availability", "type": "definition", "offset": [26, 46]}, {"key": "commence-and-end", "type": "clause", "offset": [83, 99]}, {"key": "monitoring-system", "type": "definition", "offset": [129, 146]}], "snippet": "means any interruption of Network Availability. Network Downtime will be deemed to commence and end as reported on UnitedLayer\u2019s monitoring system.", "samples": [{"hash": "fdPRIDUC9uq", "uri": "/contracts/fdPRIDUC9uq#network-downtime", "label": "Terms and Conditions", "score": 27.9650917053, "published": true}, {"hash": "eZnLDh9bvsN", "uri": "/contracts/eZnLDh9bvsN#network-downtime", "label": "Terms and Conditions", "score": 26.6495552063, "published": true}, {"hash": "jnGj2SJLwec", "uri": "/contracts/jnGj2SJLwec#network-downtime", "label": "Terms and Conditions", "score": 26.2197132111, "published": true}], "size": 5, "hash": "f1357cabf437e5a7a939ccffac438a42", "id": 1}, {"snippet_links": [{"key": "availability-of", "type": "clause", "offset": [60, 75]}, {"key": "the-connection", "type": "clause", "offset": [76, 90]}, {"key": "equipment-provided", "type": "definition", "offset": [107, 125]}, {"key": "customer-and-the", "type": "clause", "offset": [133, 149]}, {"key": "the-internet", "type": "clause", "offset": [183, 195]}, {"key": "responsibility-for", "type": "clause", "offset": [213, 231]}, {"key": "other-carriers", "type": "definition", "offset": [331, 345]}, {"key": "failure-of-equipment", "type": "clause", "offset": [428, 448]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [511, 532]}, {"key": "in-writing", "type": "definition", "offset": [578, 588]}, {"key": "technical-contacts", "type": "clause", "offset": [596, 614]}, {"key": "emergency-maintenance", "type": "definition", "offset": [640, 661]}, {"key": "service-interruptions", "type": "definition", "offset": [714, 735]}, {"key": "requested-by-customer", "type": "clause", "offset": [736, 757]}, {"key": "failure-to-act", "type": "clause", "offset": [782, 796]}, {"key": "without-limitation", "type": "clause", "offset": [875, 893]}, {"key": "permit-entry", "type": "clause", "offset": [917, 929]}, {"key": "available-to", "type": "definition", "offset": [973, 985]}, {"key": "comply-with", "type": "definition", "offset": [1032, 1043]}, {"key": "service-requirements", "type": "definition", "offset": [1069, 1089]}, {"key": "data-transmission", "type": "definition", "offset": [1150, 1167]}, {"key": "most-recent", "type": "definition", "offset": [1190, 1201]}, {"key": "service-order", "type": "definition", "offset": [1202, 1215]}, {"key": "for-the-customer", "type": "clause", "offset": [1216, 1232]}, {"key": "committed-rate", "type": "definition", "offset": [1240, 1254]}], "snippet": "means any interruption of (60) sixty seconds or more in the availability of the connection between (1) the equipment provided by the Customer and the equipment provided by SAVVIS and the Internet. SAVVIS takes no responsibility for the circuit or link between SAVVIS routing equipment and routing equipment owned and maintained by other carriers. Network Downtime cannot result from or for any of the following reasons:\n(1) The failure of equipment that is not fully owned and managed by SAVVIS;\n(2) Scheduled (scheduled maintenance set forth in the SAVVIS website and provided in writing to the technical contacts provided by Customer) or emergency maintenance performed at SAVVIS\u2019 initiative;\n(3) Maintenance or service interruptions requested by Customer;\n(4) Customer\u2019s acts or failure to act in a timely and/or proper manner when notified to do so by SAVVIS (including, without limitation, Customer\u2019s failure to permit entry by SAVVIS or make facilities or components available to SAVVIS for testing or repair; or otherwise to comply with SAVVIS\u2019 instructions and service requirements); or\n(5) A doubling of data transmitted above the committed data transmission rate specified in the most recent Service Order for the Customer if the committed rate is in excess of 10mbps.", "samples": [{"hash": "2x4A6CZ5XWJ", "uri": "/contracts/2x4A6CZ5XWJ#network-downtime", "label": "Co Location Services Agreement", "score": 31.3408622742, "published": true}, {"hash": "klzSlkURQhE", "uri": "/contracts/klzSlkURQhE#network-downtime", "label": "Co Location Services Agreement (Looksmart LTD)", "score": 21.0, "published": true}, {"hash": "5BsHqgWGfyU", "uri": "/contracts/5BsHqgWGfyU#network-downtime", "label": "Co Location Services Agreement (Looksmart LTD)", "score": 21.0, "published": true}], "size": 3, "hash": "f6037a321fe15dad72ec3fdfc97292b6", "id": 2}, {"snippet_links": [{"key": "the-connection", "type": "clause", "offset": [26, 40]}, {"key": "the-internet", "type": "clause", "offset": [63, 75]}, {"key": "aol-network", "type": "clause", "offset": [97, 108]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [110, 129]}, {"key": "demarcation-point", "type": "definition", "offset": [144, 161]}, {"key": "third-party-carrier", "type": "definition", "offset": [252, 271]}, {"key": "for-the-avoidance-of-doubt", "type": "clause", "offset": [302, 328]}, {"key": "maintenance-of-the", "type": "clause", "offset": [334, 352]}, {"key": "responsibility-of", "type": "clause", "offset": [426, 443]}, {"key": "direct-control", "type": "definition", "offset": [491, 505]}], "snippet": "means any interruption in the connection between Equipment and the Internet, attributable to the AOL Network. For the purposes of this SLA, the demarcation point between the AOL Network and the Internet is the point at which AOL transmits content to a Third Party carrier at an AOL border router port; for the avoidance of doubt, the maintenance of the connection between an AOL border router and a Third Party carrier is the responsibility of such carrier and, as a result, is not in AOL\u2019s direct control.", "samples": [{"hash": "dhKtR7TyQug", "uri": "/contracts/dhKtR7TyQug#network-downtime", "label": "Master Services Agreement", "score": 31.3408622742, "published": true}, {"hash": "iHik4x1dcZb", "uri": "/contracts/iHik4x1dcZb#network-downtime", "label": "Master Services Agreement (AOL Inc.)", "score": 21.0, "published": true}, {"hash": "aVIvJt8MQYt", "uri": "/contracts/aVIvJt8MQYt#network-downtime", "label": "Master Services Agreement (AOL Inc.)", "score": 21.0, "published": true}], "size": 3, "hash": "4bf75a0266d2e393e203501ee39f6956", "id": 3}, {"snippet_links": [{"key": "to-transmit", "type": "definition", "offset": [27, 38]}, {"key": "caused-by", "type": "clause", "offset": [56, 65]}, {"key": "network-equipment", "type": "definition", "offset": [77, 94]}, {"key": "owned-by", "type": "definition", "offset": [107, 115]}, {"key": "it-services", "type": "definition", "offset": [126, 137]}], "snippet": "is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by DigiPalla IT Services LLP., excluding Maintenance, but including managed switches, routers, and cabling.", "samples": [{"hash": "8lZ10avNEOo", "uri": "/contracts/8lZ10avNEOo#network-downtime", "label": "Service Agreement", "score": 33.07554245, "published": true}], "size": 3, "hash": "d12e9dd8930c89401deadfb6fc0ab599", "id": 4}, {"snippet_links": [{"key": "subject-to-the", "type": "definition", "offset": [0, 14]}, {"key": "accumulated-time", "type": "clause", "offset": [26, 42]}, {"key": "the-network", "type": "clause", "offset": [56, 67]}, {"key": "time-bank", "type": "clause", "offset": [154, 163]}, {"key": "help-desk", "type": "definition", "offset": [208, 217]}, {"key": "measurement-tools", "type": "clause", "offset": [289, 306]}, {"key": "the-system", "type": "clause", "offset": [324, 334]}], "snippet": "subject to the SLA, means accumulated time during which the Network is inoperable due to in-scope system or infrastructure failure, and measured from the time Bank and/or its customers log a call with the SP help desk of the failure or the failure is known to the SP from the availability measurement tools to the time when the System is returned to proper operation.", "samples": [{"hash": "bxdViHkFspy", "uri": "https://bankofindia.co.in/documents/20121/1397374/RFP+Co-location+050220222022-02-07+030256917.pdf/5a5b28cc-1649-f753-059a-aa1dde76051f?t=1670249631424&download=true", "label": "bankofindia.co.in", "score": 11.0479125977, "published": false}], "size": 1, "hash": "7da36ff107b1e327422e21d5ec0dde4b", "id": 5}, {"snippet_links": [{"key": "total-amount", "type": "definition", "offset": [10, 22]}, {"key": "calendar-month", "type": "clause", "offset": [42, 56]}, {"key": "the-customer", "type": "clause", "offset": [92, 104]}, {"key": "functions-of-the", "type": "clause", "offset": [144, 160]}, {"key": "any-time", "type": "definition", "offset": [181, 189]}, {"key": "not-available", "type": "definition", "offset": [212, 225]}, {"key": "a-force-majeure-event", "type": "definition", "offset": [237, 258]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [272, 293]}, {"key": "by-customer", "type": "clause", "offset": [314, 325]}, {"key": "agreement-or", "type": "definition", "offset": [352, 364]}, {"key": "actions-or-inactions", "type": "clause", "offset": [379, 399]}, {"key": "of-customer", "type": "clause", "offset": [400, 411]}, {"key": "third-parties", "type": "clause", "offset": [415, 428]}, {"key": "use-of-the-services", "type": "clause", "offset": [532, 551]}, {"key": "not-modify", "type": "clause", "offset": [635, 645]}, {"key": "to-the-services", "type": "clause", "offset": [700, 715]}, {"key": "the-internet", "type": "clause", "offset": [789, 801]}, {"key": "periods-of", "type": "clause", "offset": [807, 817]}, {"key": "caused-by", "type": "clause", "offset": [855, 864]}, {"key": "network-connections", "type": "definition", "offset": [877, 896]}, {"key": "internet-service-providers", "type": "clause", "offset": [921, 947]}, {"key": "network-providers", "type": "definition", "offset": [960, 977]}, {"key": "internet-failures", "type": "clause", "offset": [995, 1012]}], "snippet": "means the total amount of time during any calendar month, measured in minutes, during which the Customer is not able to access the features and functions of the Services, excluding any time that the Services are not available due to (a) a Force Majeure Event, (b) Network Scheduled Maintenance, (c) non-compliance by Customer with any provision of the Agreement or this SLA; (d) actions or inactions of Customer or third parties (including Customer\u2019s employees, agents, contractors, or vendors, including Installer); (e) Customer\u2019s use of the Services after Loop has advised Customer to modify its use of the Services, if Customer did not modify its use as advised; (f) if Customer elects to connect to the Services through its existing Wi-Fi network, performance of Customer\u2019s systems or the Internet; (g) periods of downtime of the EVSE; or (h) outages caused by third-party network connections or utilities, including internet service providers or cellular network providers, or any systemic Internet failures.", "samples": [{"hash": "7B8JABmA7x", "uri": "/contracts/7B8JABmA7x#network-downtime", "label": "Service Level Agreement", "score": 34.2582244873, "published": true}], "size": 1, "hash": "674b3a005fffb3dfae97e404ca29d44d", "id": 6}, {"snippet_links": [{"key": "network-availability", "type": "definition", "offset": [26, 46]}, {"key": "failure-of-a", "type": "clause", "offset": [88, 100]}, {"key": "by-company", "type": "clause", "offset": [169, 179]}, {"key": "other-carriers", "type": "definition", "offset": [291, 305]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [310, 331]}, {"key": "service-interruptions", "type": "definition", "offset": [385, 406]}, {"key": "requested-by-customer", "type": "clause", "offset": [407, 428]}, {"key": "failure-to-act", "type": "clause", "offset": [452, 466]}, {"key": "without-limitation", "type": "clause", "offset": [546, 564]}, {"key": "permit-entry", "type": "clause", "offset": [588, 600]}, {"key": "to-company", "type": "definition", "offset": [655, 665]}, {"key": "with-company", "type": "clause", "offset": [712, 724]}, {"key": "service-requirements", "type": "definition", "offset": [744, 764]}, {"key": "transmission-of-data", "type": "clause", "offset": [777, 797]}, {"key": "the-customer", "type": "clause", "offset": [858, 870]}], "snippet": "means any interruption of Network Availability, other than interruptions due to:\na) The failure of a Third-Party System or equipment that is not fully owned and managed by Company, including circuits or links between Company\u2019s routing equipment and routing equipment owned and maintained by other carriers;\nb) Scheduled maintenance performed at Company\u2019s initiative;\nc) Maintenance or Service interruptions requested by Customer;\nd) Customer\u2019s acts or failure to act in a timely and/or proper manner when notified to do so by Company (including, without limitation, Customer\u2019s failure to permit entry by Company or make facilities or components available to Company for testing or repair; or otherwise to comply with Company\u2019s instructions and service requirements); or\ne) The transmission of data at a rate more than the CDR or the requested burstable port the Customer is on.", "samples": [{"hash": "c2SjhvKuQW2", "uri": "/contracts/c2SjhvKuQW2#network-downtime", "label": "Master Services Agreement", "score": 33.4851341248, "published": true}], "size": 1, "hash": "b09d0fede5b9ba18948c18a244690eba", "id": 7}, {"snippet_links": [{"key": "associated-with", "type": "definition", "offset": [26, 41]}, {"key": "to-transmit", "type": "definition", "offset": [85, 96]}, {"key": "voice-and-data", "type": "clause", "offset": [112, 126]}, {"key": "trouble-ticket", "type": "definition", "offset": [173, 187]}, {"key": "management-system", "type": "clause", "offset": [259, 276]}, {"key": "ip-network", "type": "definition", "offset": [456, 466]}, {"key": "los-angeles", "type": "clause", "offset": [580, 591]}, {"key": "metro-area", "type": "definition", "offset": [592, 602]}, {"key": "packet-delivery", "type": "clause", "offset": [778, 793]}], "snippet": "exists when the Transport associated with a Managed Office Essentials seat is unable to transmit and/or receive voice and data. Network Downtime is measured from the time a trouble ticket is opened by either CenturyLink or Customer in the CenturyLink trouble management system to the time the Transport is again able to transmit and receive voice and data to the affected seat(s). Regions include: (a) Intra U.S., which is the continental U.S. CenturyLink IP network, (b) Hawaii, which the CenturyLink Trans-Hawaii IP network to the continental U.S. CenturyLink IP network in the Los Angeles Metro Area, and (c) Alaska, which is the CenturyLink Trans-Alaska IP network to the continental U.S. CenturyLink IP network in the Seattle Metro Area. Regions also apply to the Latency, Packet Delivery and Jitter Goals.", "samples": [{"hash": "94Jry1JttWd", "uri": "/contracts/94Jry1JttWd#network-downtime", "label": "Service Level Agreement", "score": 23.5352497101, "published": true}], "size": 1, "hash": "61268d534c512ed7acba431f3cae7a7e", "id": 8}, {"snippet_links": [{"key": "packet-loss", "type": "clause", "offset": [16, 27]}, {"key": "fifty-percent", "type": "definition", "offset": [41, 54]}, {"key": "downtime-periods", "type": "clause", "offset": [103, 119]}, {"key": "network-unavailability", "type": "definition", "offset": [198, 220]}, {"key": "internet-data-centers", "type": "clause", "offset": [276, 297]}], "snippet": "means sustained packet loss in excess of fifty percent (50%) within Fastech/Prescient\u2019 network and for downtime periods above 98.5% uptime commitments. Downtime shall not include any packet loss or network unavailability during Fastech/Prescient\u2019 scheduled maintenance of the Internet Data Centers, network and service(s).", "samples": [{"hash": "1pS6ubwxGpx", "uri": "/contracts/1pS6ubwxGpx#network-downtime", "label": "Services Agreement (Prescient Applied Intelligence, Inc.)", "score": 21.0, "published": true}], "size": 1, "hash": "50fd1bbd818cf50900099b6b2aea6708", "id": 9}, {"snippet_links": [{"key": "a-party", "type": "clause", "offset": [6, 13]}, {"key": "to-transmit", "type": "definition", "offset": [24, 35]}, {"key": "the-internet", "type": "clause", "offset": [57, 69]}, {"key": "for-any-reason", "type": "clause", "offset": [70, 84]}, {"key": "not-limited", "type": "clause", "offset": [100, 111]}, {"key": "equipment-or-software", "type": "clause", "offset": [138, 159]}, {"key": "unscheduled-maintenance", "type": "definition", "offset": [174, 197]}, {"key": "events-of-force-majeure", "type": "clause", "offset": [229, 252]}], "snippet": "means a Party is unable to transmit or receive data from the Internet for any reason, including but not limited to the failure of network equipment or software, scheduled or unscheduled maintenance, general Internet outages, and events of force majeure.", "samples": [{"hash": "fhW4yAy5MMW", "uri": "/contracts/fhW4yAy5MMW#network-downtime", "label": "Use Case Agreement", "score": 24.6741962433, "published": true}], "size": 1, "hash": "403354d1b365c979c5d298c5ae40d874", "id": 10}], "next_curs": "Cl0SV2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjkLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIZbmV0d29yay1kb3dudGltZSMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"snippet": "means any interruption of Network Availability. Network Downtime will be deemed to commence and end as reported on UnitedLayer\u2019s monitoring system.", "title": "Network Downtime", "size": 25, "id": "network-downtime", "examples": ["System unavailability for the purpose of building redundancy or other recovery systems that is approved by County in advance shall not be charged as downtime in computing the <strong>Network Downtime</strong>.", "Normal Maintenance may temporarily degrade the quality of the Service, including possible <strong>Network Downtime</strong>.", "Urgent Maintenance may degrade the quality of the Service, including possible <strong>Network Downtime</strong>.", "As long as the System is available over the Internet to at least two other comparable non-County customers (i.e., the System is functioning properly and there are no technical issues with Contractor or the Contractor Platform), any inability on the part of County to access the System as a result of a general Internet outage will not be counted toward <strong>Network Downtime</strong>.", "Subject to clause 3 of this Agreement, in the event the Service Provider fails to provide the Customer with the Services required by the Customer in accordance with the Agreement, such failure resulting from complete unavailability of Service Provider Network, such events will be treated as \u201cQualified <strong>Network Downtime</strong> Event\u201d for which Service Provider will issue the Customer a Service Credit.", "Contractor Platform or System unavailability due to Contractor\u2019s equipment failure constitutes <strong>Network Downtime</strong>.", "If the Customer is credited for the failure to meet a <strong>Network Downtime</strong> target in the On-Net Co-location Services SLA, the Customer will not be eligible to receive additional credits for Packet Loss or Latency.", "Network Uptime is the time that the System and Services are functioning optimally and fully operational, and requires proper functioning of all network infrastructure, including routers, switches, and cabling, affecting a user\u2019s ability to reliably transmit or receive data; <strong>Network Downtime</strong> is the remainder of time that is not included in Network Uptime, and is measured from the time the trouble ticket is opened to the time the network is fully restored.", "System unavailability due to Contractor\u2019s equipment failure constitutes <strong>Network Downtime</strong>.", "Network Uptime is the time that the Contractor Platform and System are functioning optimally and fully operational, and requires proper functioning of all network infrastructure, including routers, switches, and cabling, affecting a user\u2019s ability to reliably transmit or receive data; <strong>Network Downtime</strong> is the remainder of time that is not included in Network Uptime, and is measured from the time the trouble ticket is opened to the time the Contractor Platform and System are fully restored."], "related": [["system-downtime", "System Downtime", "System Downtime"], ["planned-downtime", "Planned Downtime", "Planned Downtime"], ["network-load", "Network Load", "Network Load"], ["downtime", "Downtime", "Downtime"], ["network-upgrades", "Network Upgrades", "Network Upgrades"]], "related_snippets": [], "updated": "2025-07-23T06:14:10+00:00"}, "json": true, "cursor": ""}}