{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "the-equipment", "type": "clause", "offset": [24, 37]}], "size": 25, "snippet": "means the capability of the equipment to resume functions after a remotely initiated trigger has been detected by a network port;", "samples": [{"hash": "fYdlXNxJdd5", "uri": "https://www.rrr.bam.de/Netzwerke/Content/DE/Downloads/Evpg/Elektronik/006-workdoc-2017.pdf?__blob=publicationFile", "label": "www.rrr.bam.de", "score": 12.7821111679, "published": false}, {"hash": "k8ouYqTcpBS", "uri": "https://www.legislation.gov.uk/eur/2008/1275/body/2013-09-12/data.pdf", "label": "www.legislation.gov.uk", "score": 11.3477067947, "published": false}, {"hash": "g6NN6AFHEt2", "uri": "https://saee.gov.ua/sites/default/files/733_Tech_Reglament_dlja_spogivannja_elektroenergii_electrychnym_i_electronnym_pobutovym_ta_ofisnym_obladnannjam_u%20regimi_ochikuvannja_vymkneno_ta_meregevomu_regimi_ochikuvannja.pdf", "label": "saee.gov.ua", "score": 10.90828228, "published": false}], "hash": "2b544a6496e3ea78889a3e2eec91edfa", "id": 1}, {"snippet_links": [{"key": "monthly-uptime-percentage", "type": "definition", "offset": [10, 35]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [47, 68]}, {"key": "company-guarantees", "type": "clause", "offset": [74, 92]}, {"key": "monthly-billing-cycle", "type": "definition", "offset": [104, 125]}, {"key": "cloud-voice-availability", "type": "definition", "offset": [128, 152]}, {"key": "cloud-voice-services", "type": "definition", "offset": [183, 203]}, {"key": "conferencing-services", "type": "definition", "offset": [234, 255]}, {"key": "direct-impact", "type": "definition", "offset": [268, 281]}, {"key": "call-attempts", "type": "definition", "offset": [289, 302]}, {"key": "not-included", "type": "clause", "offset": [442, 454]}], "size": 20, "snippet": "means the monthly uptime percentage, excluding scheduled maintenance that Company guarantees during any monthly billing cycle. \u201cCloud Voice Availability\u201d means the functioning of all Cloud Voice Services including telephony and audio conferencing services that have a direct impact on new call attempts and call completions that Company guarantees during any monthly billing cycle. Secondary capabilities, such as voicemail availability, are not included in Cloud Voice Availability.", "samples": [{"hash": "6qKl05DcLSI", "uri": "/contracts/6qKl05DcLSI#network-availability", "label": "Service Level Agreement", "score": 34.7401161194, "published": true}, {"hash": "7sIKSgBueFj", "uri": "/contracts/7sIKSgBueFj#network-availability", "label": "Service Level Agreement", "score": 33.2935180664, "published": true}, {"hash": "cab4u3ioXOS", "uri": "/contracts/cab4u3ioXOS#network-availability", "label": "Service Level Agreement", "score": 32.9988861084, "published": true}], "hash": "2381f9ef8b5a5ffd0dbeca8916f82f4f", "id": 2}, {"snippet_links": [{"key": "subject-to-change", "type": "clause", "offset": [157, 174]}], "size": 16, "snippet": "means the CPE, when correctly connected and configured, is able ping one of SCC\u2019s DNS servers. These are currently 89.105.96.51 and 89.105.96.52, but may be subject to change;", "samples": [{"hash": "8sYB9qCuaYG", "uri": "https://www.scc.com/wp-content/uploads/2023/06/SCC-Unified-Comms-and-SIP-Description-AV1-April-2019-v1.1.pdf", "label": "www.scc.com", "score": 16.827835083, "published": false}, {"hash": "2VJpzfGFQX2", "uri": "https://www.scc.com/wp-content/uploads/2019/05/SCC-Mobile-Description-AV1-Apr-2019-v1.pdf", "label": "www.scc.com", "score": 7.6913075447, "published": false}, {"hash": "5z9QvdI5sA5", "uri": "https://www.scc.com/wp-content/uploads/2019/05/SCC-Ethernet-Description-AV1-April-2019-v11.pdf", "label": "www.scc.com", "score": 7.6913075447, "published": false}], "hash": "d586eb0cbfa5652c70c6bbded65c2e1c", "id": 3}, {"snippet_links": [{"key": "electronic-display", "type": "clause", "offset": [27, 45]}, {"key": "to-activate", "type": "definition", "offset": [46, 57]}, {"key": "network-interface", "type": "definition", "offset": [126, 143]}], "size": 8, "snippet": "means the capability of an electronic display to activate functions after a remotely initiated trigger has been detected by a network interface;", "samples": [{"hash": "emNuqAWn619", "uri": "https://www.legislation.gov.uk/eur/2019/2021/wales/data.pdf", "label": "www.legislation.gov.uk", "score": 18.4676876068, "published": false}, {"hash": "34z636H4EKI", "uri": "https://www.energy-community.org/dam/jcr:ec8d0403-43c1-4584-8c36-9d4a2791446b/PHLG042022_Annex2.pdf", "label": "www.energy-community.org", "score": 17.1021404266, "published": false}, {"hash": "9ltO5XKPuNN", "uri": "https://www.legislation.gov.uk/eur/2019/2021/data.pdf", "label": "www.legislation.gov.uk", "score": 11.6639289856, "published": false}], "hash": "7796dc67d6514cb835e3464806912b5e", "id": 4}, {"snippet_links": [{"key": "the-percentage", "type": "definition", "offset": [6, 20]}, {"key": "calendar-month", "type": "clause", "offset": [47, 61]}, {"key": "core-network", "type": "definition", "offset": [72, 84]}, {"key": "available-to", "type": "definition", "offset": [89, 101]}, {"key": "based-on", "type": "definition", "offset": [140, 148]}, {"key": "information-from", "type": "clause", "offset": [156, 172]}, {"key": "reporting-system", "type": "clause", "offset": [192, 208]}, {"key": "network-node", "type": "definition", "offset": [244, 256]}, {"key": "service-condition", "type": "definition", "offset": [288, 305]}, {"key": "length-of-the", "type": "clause", "offset": [404, 417]}, {"key": "total-number-of", "type": "definition", "offset": [468, 483]}, {"key": "divided-by", "type": "clause", "offset": [555, 565]}], "size": 6, "snippet": "means the percentage of time during a specific calendar month, that the Core Network was available to pass traffic. Network Availability is based on ticket information from the Rogers Trouble Reporting System: Rogers continuously monitors each Network Node for availability. If an Out of Service condition is detected on a specific Network Node, the Core Network will be deemed to be unavailable for the length of the outage. Network Availability is calculated as the total number of minutes that the Core Network was unavailable during a specific month, divided by the total number of minutes in the specific month, multiplied by hundred (100) (for the percentage).", "samples": [{"hash": "1D4LbrgSkrJ", "uri": "/contracts/1D4LbrgSkrJ#network-availability", "label": "Rogers for Business Agreement", "score": 31.2642669678, "published": true}, {"hash": "3fq5lecJ97Z", "uri": "/contracts/3fq5lecJ97Z#network-availability", "label": "Rogers for Business Agreement", "score": 26.2806301117, "published": true}, {"hash": "aqfieLmVPNA", "uri": "/contracts/aqfieLmVPNA#network-availability", "label": "Rogers for Business Agreement", "score": 26.1779594421, "published": true}], "hash": "03d2dd98dc5b3e6a2141b7e80dbe3caa", "id": 5}, {"snippet_links": [{"key": "calendar-month", "type": "clause", "offset": [26, 40]}, {"key": "the-network", "type": "clause", "offset": [46, 57]}], "size": 5, "snippet": "means all the time in any calendar month that the Network is available.", "samples": [{"hash": "fdPRIDUC9uq", "uri": "/contracts/fdPRIDUC9uq#network-availability", "label": "Terms and Conditions", "score": 27.9650917053, "published": true}, {"hash": "eZnLDh9bvsN", "uri": "/contracts/eZnLDh9bvsN#network-availability", "label": "Terms and Conditions", "score": 26.6495552063, "published": true}, {"hash": "3lAKVjpptEu", "uri": "/contracts/3lAKVjpptEu#network-availability", "label": "Terms and Conditions", "score": 26.3908290863, "published": true}], "hash": "d94fc63d398d88ba981396e60bcec09a", "id": 6}, {"snippet_links": [{"key": "the-percentage", "type": "definition", "offset": [19, 33]}, {"key": "requesting-carrier", "type": "clause", "offset": [44, 62]}, {"key": "wholesale-special-access", "type": "definition", "offset": [65, 89]}, {"key": "provisioning-carrier", "type": "definition", "offset": [121, 141]}, {"key": "out-of-service", "type": "definition", "offset": [151, 165]}, {"key": "a-percentage", "type": "definition", "offset": [215, 227]}, {"key": "total-time", "type": "definition", "offset": [235, 245]}], "size": 4, "snippet": "means a measure of the percentage of time a Requesting Carrier\u2019s Wholesale Special Access circuits, provided by a single Provisioning Carrier, are not Out of Service during each month (excluding CRTs), expressed as a percentage of the total time available during the month on all Wholesale Special Access circuits provisioned by the Provisioning Carrier as of the end of the month.", "samples": [{"hash": "3AsmztrgjlR", "uri": "https://www.icc.illinois.gov/docket/P2001-0539/documents/36007/files/63627.pdf", "label": "www.icc.illinois.gov", "score": 4.0, "published": false}, {"hash": "1YeRdhWAKy7", "uri": "https://www.icc.illinois.gov/docket/P2001-0539/documents/34469/files/61042.pdf", "label": "www.icc.illinois.gov", "score": 4.0, "published": false}, {"hash": "eI0JL4RpsnN", "uri": "https://www.icc.illinois.gov/docket/P2001-0539/documents/36007/files/63626.pdf", "label": "www.icc.illinois.gov", "score": 2.0, "published": false}], "hash": "b9d34b3bb88465e2eef0b93bf3ddd547", "id": 7}, {"snippet_links": [{"key": "monthly-uptime-percentage", "type": "definition", "offset": [10, 35]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [46, 67]}, {"key": "company-guarantees", "type": "clause", "offset": [73, 91]}, {"key": "monthly-billing-cycle", "type": "definition", "offset": [103, 124]}], "size": 4, "snippet": "means the monthly uptime percentage excluding Scheduled Maintenance that Company guarantees during any monthly billing cycle.", "samples": [{"hash": "7c6cTr5kCao", "uri": "/contracts/7c6cTr5kCao#network-availability", "label": "Service Level Agreement", "score": 25.1104869843, "published": true}, {"hash": "iw9EaTEXBtK", "uri": "/contracts/iw9EaTEXBtK#network-availability", "label": "Service Level Agreement", "score": 25.0871639252, "published": true}], "hash": "aabb0d940776cb4b8ad0228dda2929e2", "id": 8}, {"snippet_links": [{"key": "ability-to", "type": "definition", "offset": [41, 51]}, {"key": "interruptions-of-service", "type": "clause", "offset": [95, 119]}, {"key": "not-included", "type": "clause", "offset": [256, 268]}, {"key": "caused-by", "type": "clause", "offset": [320, 329]}, {"key": "denial-of-service", "type": "definition", "offset": [330, 347]}, {"key": "force-majeure-events", "type": "definition", "offset": [485, 505]}, {"key": "an-event", "type": "clause", "offset": [579, 587]}, {"key": "reasonable-control", "type": "clause", "offset": [595, 613]}, {"key": "not-limited", "type": "clause", "offset": [678, 689]}, {"key": "acts-of-god", "type": "definition", "offset": [693, 704]}, {"key": "acts-of-terrorism", "type": "clause", "offset": [711, 728]}, {"key": "natural-disasters", "type": "clause", "offset": [730, 747]}, {"key": "shortage-of-materials", "type": "clause", "offset": [790, 811]}, {"key": "performance-by", "type": "clause", "offset": [824, 838]}, {"key": "power-failure", "type": "clause", "offset": [889, 902]}, {"key": "internet-service", "type": "definition", "offset": [940, 956]}], "size": 3, "snippet": "is defined as Summit Hosting\u2019s network\u2019s ability to pass incoming and outgoing TCP/IP traffic. Interruptions of service or access due to problems with Customer\u2019s ISP or connection or issues on Customer\u2019s network are beyond Summit Hosting\u2019s control and are not included in downtime calculations. Interruptions of service caused by denial of service or similar attacks are beyond Summit Hosting\u2019s control and are not included in downtime calculations. Interruptions of service caused by Force Majeure Events are not included in downtime calculations. A \u201cForce Majeure Event\u201d means an event beyond reasonable control rendering performance commercially unreasonable, including, but not limited to acts of God, war, acts of terrorism, natural disasters, embargo, prohibitive or punitive duties, shortage of materials, failure of performance by suppliers, acts of governments, delay of carrier, power failure, or failure of telecommunications or internet service.", "samples": [{"hash": "8GwMe3018J7", "uri": "/contracts/8GwMe3018J7#network-availability", "label": "Application Hosting Services Agreement", "score": 24.5961666107, "published": true}, {"hash": "lh322FWXuyA", "uri": "/contracts/lh322FWXuyA#network-availability", "label": "Application Hosting Services Agreement", "score": 23.5188236237, "published": true}, {"hash": "hbvLtutn3am", "uri": "/contracts/hbvLtutn3am#network-availability", "label": "Application Hosting Services Agreement", "score": 22.7741279602, "published": true}], "hash": "f7723fb4d0c9c2675c49ab5dc52c36bc", "id": 9}, {"snippet_links": [{"key": "the-percentage", "type": "definition", "offset": [6, 20]}, {"key": "access-device", "type": "clause", "offset": [43, 56]}, {"key": "to-provide", "type": "clause", "offset": [62, 72]}, {"key": "access-services", "type": "definition", "offset": [81, 96]}, {"key": "vendor-network", "type": "definition", "offset": [122, 136]}, {"key": "the-customer", "type": "clause", "offset": [142, 154]}], "size": 3, "snippet": "means the percentage of the time that each access device used to provide Dial-Up Access Services is reachable through the Vendor Network from the Customer's front-end hosts and vice-versa.", "samples": [{"hash": "9hakvlCk5nU", "uri": "/contracts/9hakvlCk5nU#network-availability", "label": "Network Services Agreement (Genuity Inc)", "score": 18.0, "published": true}, {"hash": "6JpkoPC96xa", "uri": "/contracts/6JpkoPC96xa#network-availability", "label": "Network Services Agreement (Genuity Inc)", "score": 18.0, "published": true}, {"hash": "4XXz1vXMDq4", "uri": "/contracts/4XXz1vXMDq4#network-availability", "label": "Network Services Agreement (Genuity Inc)", "score": 18.0, "published": true}], "hash": "a96753ab827d74b0ec5ea7d7660389ad", "id": 10}], "next_curs": "CmESW2oVc35sYXdpbnNpZGVyY29udHJhY3Rzcj0LEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIdbmV0d29yay1hdmFpbGFiaWxpdHkjMDAwMDAwMGEMogECZW4YACAA", "definition": {"title": "Network Availability", "size": 138, "snippet": "means the capability of the equipment to resume functions after a remotely initiated trigger has been detected by a network port;", "id": "network-availability", "examples": ["Appendix N, <strong>Network Availability</strong> Standards, is hereby deleted and replaced with the attached Appendix N.", "Excluded from this methodology is the protection equipment exclusively used by any such new interconnector(s).", "Company will use commercially reasonable efforts to provide 99.999% <strong>Network Availability</strong> and 99.999% Cloud Voice Availability on a calendar-month basis.", "The <strong>Network Availability</strong> Credit shall be equal to 2% of the Monthly Recurring Fee for IP Connectivity for the respective month for every 1% (or part thereof) that the <strong>Network Availability</strong> falls below the <strong>Network Availability</strong> Target.", "Premium 99.8% Volume 99.0% 8.2. In the event that in any calendar month, the <strong>Network Availability</strong> within Leaseweb\u2019s Network, is lower than the <strong>Network Availability</strong> Target, Customer shall be eligible to receive a Service Credit (the \u201c<strong>Network Availability</strong> Credit\u201d) (except in case of Excluded Events).", "For example, if the Fiber Service experiences an outage for one (1) day due to a Force Majeure Event, and otherwise experience no other outage or Service Interruption (as defined in Section 5.2) during the applicable month, Vyve will be deemed to have met the <strong>Network Availability</strong> performance standard of 99.99%.", "For ETP-related SLA claims, Customer will note in the Comments section of the on-line credit request form that it is an ETP SLA <strong>Network Availability</strong> credit request.", "If Customer purchases Enterprise Trunk Premium (ETP), the standard VoIP <strong>Network Availability</strong> SLA threshold is enhanced to 100%.", "Monthly <strong>Network Availability</strong> (%) = 1\u2013 [(total minutes of connection outage per month)/(days in month x 24hours x 60mins)] x 100.", "X If the <strong>Network Availability</strong> guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA."], "related": [["system-availability", "System Availability", "System Availability"], ["service-availability", "Service Availability", "Service Availability"], ["suppressed-availability", "Suppressed Availability", "Suppressed Availability"], ["general-availability", "General Availability", "General Availability"], ["required-availability", "Required Availability", "Required Availability"]], "related_snippets": [], "updated": "2025-07-23T06:00:50+00:00"}, "json": true, "cursor": ""}}