{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "mean-time-to-repair", "type": "definition", "offset": [6, 25]}, {"key": "contractor-by", "type": "definition", "offset": [94, 107]}], "size": 23, "samples": [{"hash": "26nFZZIEpT9", "uri": "https://fulfilment.gem.gov.in/contract/slafds?fileDownloadPath=SLA_UPLOAD_PATH/2024/Dec/GEM_2024_B_5669519/CLM0010/ATCRG_f2fdd387-9bd6-45cd-8af61733473482865_ajay.banerjee@bsnl.co.in.pdf", "label": "fulfilment.gem.gov.in", "score": 19.6673259735, "published": false}, {"hash": "8ngwjdYwuqg", "uri": "https://fulfilment.gem.gov.in/contract/slafds?fileDownloadPath=SLA_UPLOAD_PATH/2024/Dec/GEM_2024_B_5671521/CLM0010/ATCASL_175c0777-84d8-44fd-bd1b1733484772907_ajay.banerjee@bsnl.co.in.pdf", "label": "fulfilment.gem.gov.in", "score": 19.6646900177, "published": false}, {"hash": "3NPVIPlYt30", "uri": "http://119.226.26.105/biYMYQuOUuNIg8vKNwNsDfYyozvRJ7y2jKbG4Dxq.pdf", "label": "119.226.26.105", "score": 19.3007049561, "published": false}], "snippet": "means mean time to repair OFC cuts is calculated after passage of 30 minutes of informing the Contractor by BSNL.", "hash": "903baeaedbfc0381c9ba1d0ca3e196f6", "id": 1}, {"snippet_links": [{"key": "time-required", "type": "clause", "offset": [18, 31]}, {"key": "astound-network", "type": "definition", "offset": [47, 62]}, {"key": "in-the-event-of", "type": "definition", "offset": [93, 108]}, {"key": "monthly-average", "type": "definition", "offset": [164, 179]}, {"key": "to-repair", "type": "clause", "offset": [209, 218]}, {"key": "service-outages", "type": "definition", "offset": [223, 238]}, {"key": "the-service", "type": "clause", "offset": [376, 387]}, {"key": "the-cumulative", "type": "clause", "offset": [408, 422]}, {"key": "length-of-service", "type": "definition", "offset": [423, 440]}, {"key": "divided-by", "type": "clause", "offset": [464, 474]}, {"key": "trouble-tickets", "type": "clause", "offset": [489, 504]}, {"key": "billing-month", "type": "definition", "offset": [512, 525]}, {"key": "per-month", "type": "clause", "offset": [617, 626]}, {"key": "calendar-month", "type": "clause", "offset": [644, 658]}, {"key": "total-number-of", "type": "definition", "offset": [660, 675]}, {"key": "for-service", "type": "clause", "offset": [692, 703]}, {"key": "periods-of", "type": "clause", "offset": [734, 744]}, {"key": "excused-outage", "type": "definition", "offset": [745, 759]}, {"key": "not-included", "type": "clause", "offset": [764, 776]}], "size": 23, "samples": [{"hash": "3Qmbqv50zUD", "uri": "/contracts/3Qmbqv50zUD#mttr", "label": "Master Services Agreement", "score": 34.5961182308, "published": true}, {"hash": "aumj1wSQlTl", "uri": "/contracts/aumj1wSQlTl#mttr", "label": "Master Services Agreement", "score": 34.2063751221, "published": true}, {"hash": "8YaJd5hPxmK", "uri": "https://www.astound.com/business/wp-content/uploads/2022/06/Astound-Business-Standard-Terms-and-Conditions-for-Enterprise-Services-06-20-2022.pdf", "label": "Introduction; Documents Comprising Agreement", "score": 16.2340869904, "published": false}], "snippet": "means the average time required to restore the Astound Network to a normally operating state in the event of an Outage. MTTR is calculated on a circuit basis, as a monthly average of the time it takes Astound to repair all Service Outages on the specific circuit. MTTR is measured from the time an Outage related Trouble Ticket is generated by the Astound CNOC until the time the Service is again Available. The cumulative length of Service Outages per circuit is divided by the number of Trouble Tickets in the billing month to derive the monthly MTTR per circuit: MTTR in Hrs = Cumulative Length of Service Outages Per Month Per Circuit (per calendar month) Total Number of Trouble Tickets for Service Outages Per Month Per Circuit Periods of Excused Outage are not included in MTTR metrics.", "hash": "80966bb1c2e98aba488000c29a934409", "id": 2}, {"snippet_links": [{"key": "mean-time-to-repair", "type": "definition", "offset": [6, 25]}], "size": 16, "samples": [{"hash": "drzDC8XAlHe", "uri": "https://fulfilment.gem.gov.in/contract/slafds?fileDownloadPath=SLA_UPLOAD_PATH/2024/Oct/GEM_2024_B_5479558/CLM0010/ATCUPDATED_be20253b-187c-4829-af781728629231725_gitika.telang@bsnl.co.in.pdf", "label": "fulfilment.gem.gov.in", "score": 19.4984436035, "published": false}, {"hash": "9MZOMaSQmsr", "uri": "http://mptender.bsnl.co.in/bsnl/tender/view.php?FileID=87230", "label": "Contract", "score": 15.0506505966, "published": false}, {"hash": "gRCYGgGjYfa", "uri": "http://mptender.bsnl.co.in/bsnl/tender/view.php?FileID=85422", "label": "mptender.bsnl.co.in", "score": 10.3702945709, "published": false}], "snippet": "means mean time to repair", "hash": "c8450b9ffae6d7a9a15449b9afafdee3", "id": 3}, {"snippet_links": [{"key": "fault-incidents", "type": "clause", "offset": [63, 78]}, {"key": "the-relevant", "type": "clause", "offset": [111, 123]}, {"key": "requesting-licensee", "type": "definition", "offset": [124, 143]}, {"key": "a-month", "type": "definition", "offset": [179, 186]}, {"key": "the-requesting", "type": "clause", "offset": [237, 251]}, {"key": "the-service", "type": "clause", "offset": [400, 411]}], "size": 7, "samples": [{"hash": "1vZVFDqE05j", "uri": "/contracts/1vZVFDqE05j#mttr", "label": "Ico Agreement", "score": 19.659860611, "published": true}, {"hash": "6Wqpx2g1r5X", "uri": "/contracts/6Wqpx2g1r5X#mttr", "label": "Ico Agreement", "score": 19.3887081146, "published": true}, {"hash": "kHsSbwcOueZ", "uri": "/contracts/kHsSbwcOueZ#mttr", "label": "Ico Agreement", "score": 19.071680069, "published": true}], "snippet": "means the average time OpenNet took to restore service for all fault incidents for all Connections acquired by the relevant Requesting Licensee under the relevant Schedule during a month, measured from the time each fault is reported by the Requesting Licensee to the time OpenNet confirms that the fault is restored, excluding fault incidents where OpenNet is prevented or restricted from restoring the service owing to matters that are not within OpenNet\u2019s control;", "hash": "fc565755a991c9d3e2d687f2fa807b2b", "id": 4}, {"snippet_links": [{"key": "mean-time-to-repair", "type": "definition", "offset": [4, 23]}, {"key": "time-required", "type": "clause", "offset": [45, 58]}, {"key": "service-incident", "type": "definition", "offset": [72, 88]}, {"key": "based-on", "type": "definition", "offset": [112, 120]}, {"key": "ticketing-system", "type": "definition", "offset": [179, 195]}, {"key": "access-to-equipment", "type": "clause", "offset": [228, 247]}, {"key": "related-to", "type": "clause", "offset": [312, 322]}, {"key": "inclement-weather", "type": "definition", "offset": [323, 340]}, {"key": "inability-to", "type": "clause", "offset": [342, 354]}, {"key": "gain-access", "type": "definition", "offset": [355, 366]}, {"key": "service-level-agreements", "type": "definition", "offset": [412, 436]}, {"key": "emergency-restoration", "type": "clause", "offset": [453, 474]}], "size": 7, "samples": [{"hash": "h6GqARUvDZG", "uri": "/contracts/h6GqARUvDZG#mttr", "label": "Service Level Agreement", "score": 24.0342235565, "published": true}, {"hash": "es4ybJhrJE4", "uri": "/contracts/es4ybJhrJE4#mttr", "label": "Service Level Agreement", "score": 23.6495552063, "published": true}, {"hash": "ewrNumHgJnb", "uri": "/contracts/ewrNumHgJnb#mttr", "label": "Service Level Agreement", "score": 23.0759754181, "published": true}], "snippet": "or \u201cMean Time to Repair\u201d refers to length of time required to resolve a Service Incident. MTTR calculations are based on the length of a Service Incident, as recorded by TeraGo's ticketing system. Because repairs require prompt access to equipment at Customers locations, MTTR calculations will not include time related to inclement weather, inability to gain access to a Customer's premises, third-party vendor service level agreements, maintenance or emergency restoration activity or crane & rigging requirements.", "hash": "5e26339909c5212ea9047a1dbf289ce9", "id": 5}, {"snippet_links": [{"key": "time-required", "type": "clause", "offset": [18, 31]}, {"key": "the-service", "type": "clause", "offset": [43, 54]}, {"key": "in-the-event-of", "type": "definition", "offset": [88, 103]}, {"key": "monthly-average", "type": "definition", "offset": [162, 177]}, {"key": "to-repair", "type": "clause", "offset": [207, 216]}, {"key": "service-outages", "type": "definition", "offset": [221, 236]}, {"key": "the-cumulative", "type": "clause", "offset": [416, 430]}, {"key": "length-of-service", "type": "definition", "offset": [431, 448]}, {"key": "divided-by", "type": "clause", "offset": [472, 482]}, {"key": "number-of", "type": "definition", "offset": [487, 496]}, {"key": "trouble-tickets", "type": "clause", "offset": [497, 512]}, {"key": "billing-month", "type": "definition", "offset": [520, 533]}], "size": 6, "samples": [{"hash": "3Qmbqv50zUD", "uri": "/contracts/3Qmbqv50zUD#mttr", "label": "Master Services Agreement", "score": 34.5961182308, "published": true}, {"hash": "aumj1wSQlTl", "uri": "/contracts/aumj1wSQlTl#mttr", "label": "Master Services Agreement", "score": 34.2063751221, "published": true}], "snippet": "means the average time required to restore the Service(s) to a normally operating state in the event of an Outage. MTTR is calculated on a path/route basis, as a monthly average of the time it takes Astound to repair all Service Outages on the specific path/route. MTTR is measured from the time Customer opens an Outage related Trouble Ticket is with the Astound CNOC until the time the Service is again Available. The cumulative length of Service Outages per circuit is divided by the number of Trouble Tickets in the billing month to derive the monthly MTTR per circuit:", "hash": "c3a4142694c92239956fb1d15ebf55fc", "id": 6}, {"snippet_links": [{"key": "mean-time-to-repair", "type": "definition", "offset": [6, 25]}, {"key": "contractor-by", "type": "definition", "offset": [92, 105]}], "size": 4, "samples": [{"hash": "jo58GD2ZgqT", "uri": "/contracts/jo58GD2ZgqT#mttr", "label": "Patrolling and Maintenance Agreement", "score": 35.7029571533, "published": true}, {"hash": "kRUCq3LuBWm", "uri": "/contracts/kRUCq3LuBWm#mttr", "label": "Patrolling and Maintenance Agreement", "score": 35.6488265991, "published": true}, {"hash": "5v5q8RZFSNs", "uri": "/contracts/5v5q8RZFSNs#mttr", "label": "Patrolling and Maintenance Agreement", "score": 35.6299476624, "published": true}], "snippet": "means mean time to repair OFC cuts, calculated after passage of 30 minutes of informing the Contractor by BSNL.", "hash": "597adb810e553a29a1874298917073d1", "id": 7}, {"snippet_links": [{"key": "mean-time-to-restore", "type": "clause", "offset": [3, 23]}, {"key": "time-required", "type": "clause", "offset": [47, 60]}, {"key": "contractor-service", "type": "clause", "offset": [72, 90]}, {"key": "in-the-event-of", "type": "definition", "offset": [121, 136]}, {"key": "line-item", "type": "clause", "offset": [184, 193]}, {"key": "monthly-average", "type": "definition", "offset": [206, 221]}, {"key": "to-repair", "type": "clause", "offset": [254, 263]}, {"key": "specific-service", "type": "definition", "offset": [283, 299]}, {"key": "the-service", "type": "clause", "offset": [365, 376]}], "size": 4, "samples": [{"hash": "iHQ7Fg0w8vY", "uri": "/contracts/iHQ7Fg0w8vY#mttr", "label": "Network Services Agreement", "score": 33.6715431213, "published": true}, {"hash": "3mXMH0fmFoh", "uri": "/contracts/3mXMH0fmFoh#mttr", "label": "Master Services Agreement", "score": 31.2360916138, "published": true}, {"hash": "krFkkOr0jev", "uri": "/contracts/krFkkOr0jev#mttr", "label": "Master Services Agreement", "score": 23.421628952, "published": true}], "snippet": "or Mean Time to Restore shall mean the average time required to restore Contractor service to a normally operating state in the event of an Outage. MTTR is calculated on a per service line item basis, as a monthly average of the time it takes Contractor to repair all Outages on the specific Service. MTTR is measured from the time an Outage started until the time the Service is again available.", "hash": "2045a93c7aa18f892b0492431bdaf566", "id": 8}, {"snippet_links": [{"key": "mean-time-to-repair", "type": "definition", "offset": [6, 25]}], "size": 4, "samples": [{"hash": "1D4LbrgSkrJ", "uri": "/contracts/1D4LbrgSkrJ#mttr", "label": "Rogers for Business Agreement", "score": 31.2642669678, "published": true}, {"hash": "3fq5lecJ97Z", "uri": "/contracts/3fq5lecJ97Z#mttr", "label": "Rogers for Business Agreement", "score": 26.2806301117, "published": true}, {"hash": "aqfieLmVPNA", "uri": "/contracts/aqfieLmVPNA#mttr", "label": "Rogers for Business Agreement", "score": 26.1779594421, "published": true}], "snippet": "means Mean Time to Repair.", "hash": "0b982ca9714aa6a566346d5a6f6cadae", "id": 9}, {"snippet_links": [{"key": "mean-time-to-resolution", "type": "definition", "offset": [4, 27]}, {"key": "time-required", "type": "clause", "offset": [44, 57]}, {"key": "service-interruption", 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"type": "clause", "offset": [798, 809]}, {"key": "maintenance-window", "type": "definition", "offset": [865, 883]}], "size": 3, "samples": [{"hash": "jhKvKoA6OxL", "uri": "/contracts/jhKvKoA6OxL#mttr", "label": "Service Level Agreement", "score": 25.6173858643, "published": true}, {"hash": "bEmjvlhDrro", "uri": "/contracts/bEmjvlhDrro#mttr", "label": "Service Level Agreement", "score": 25.4325809479, "published": true}, {"hash": "7ljdzRVFlXi", "uri": "/contracts/7ljdzRVFlXi#mttr", "label": "Service Level Agreement", "score": 24.8507862091, "published": true}], "snippet": "or \u201cMean Time to Resolution\u201d refers to mean time required to resolve Service Interruption(s), each \u2018time to resolve a Service Interruption' is calculated when the Customer first makes direct contact to NOC, reporting a service impact, and ends when the Service becomes available again, subject to us having prompt access to its equipment in Customer\u2019s location and subject to the following Exceptions: inclement weather, third party vendor service level agreements, maintenance or emergency restoration activity or inter-carrier outages, crane & rigging requirements, Customer must be able to test at demarcation, packet loss percentage to be calculated across are backbone, access to Customer premises must be available, remote markets requiring Field Service Operations (FSO) more than 1 hour of travel time, and degradations requiring channel changes during the Maintenance Window.", "hash": "a2907841de5452a81d52e3f149e63849", "id": 10}], "next_curs": "ClESS2oVc35sYXdpbnNpZGVyY29udHJhY3Rzci0LEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiINbXR0ciMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"size": 121, "title": "MTTR", "snippet": "means mean time to repair OFC cuts is calculated after passage of 30 minutes of informing the Contractor by BSNL.", "id": "mttr", "examples": ["The E-Line EVC Availability and <strong>MTTR</strong> Service Level Standards apply only to Hard Outages.", "<strong>MTTR</strong> is an average of the time taken to repair all Priority 1 Trouble Tickets generated by Customer on a specific connection for E-LAN EVC.", "<strong>MTTR</strong> is defined as the average time taken to restore a connection for E-LAN EVC during a Hard Outage.", "Customer may claim the <strong>MTTR</strong> Service Level Standard credit in addition to the E-LAN EVC Availability Service Level Standard credit in a given calendar month.", "<strong>MTTR</strong> applies only in those cases in which the Customer informs Verizon of an E-LAN EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing.", "The E-LAN EVC Availability and <strong>MTTR</strong> Service Level Standards apply only to Hard Outages.", "Customer may qualify for credits under the <strong>MTTR</strong> Service Level Standard in addition to the E-LAN EVC Availability Service Level Standard for a particular Hard Outage.", "Hard Outages for Off-Net Gold are handled as Priority 2 tickets and Eligible for <strong>MTTR</strong>.", "In addition to the General Exclusions, <strong>MTTR</strong> Service Level Standard measurements do not include the following: \u25cf Any act or omission on the part of any third party, other than a Local Access provider over which Verizon exercises control; \u25cf Periods of Service degradation where the Customer has not released its Service for immediate testing.", "Customer may qualify for credits under the <strong>MTTR</strong> Service Level Standard in addition to the E-Line EVC Availability Service Level Standard for a particular Hard Outage."], "related": [["downtime", "Downtime", "Downtime"], ["hacking", "Hacking", "Hacking"], ["focal-point", "Focal point", "Focal point"], ["ivr", "IVR", "IVR"], ["system-downtime", "System Downtime", "System Downtime"]], "related_snippets": [], "updated": "2025-07-10T05:58:13+00:00"}, "json": true, "cursor": ""}}