Major Problem definition

Major Problem is an error that materially restricts Client’s use of the Services but does not render the Services completely unusable; examples include the inability to use a function or feature, or a failure that requires ongoing intervention to maintain productive use. TRX will respond to and use commercially reasonable efforts to correct Major Problems within * or less.
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Major Problem means a problem that materially restricts the utilization of the Services but that does not render the Services unusable, such as the inability to run a major application, function or feature, or a failure that requires ongoing intervention to maintain productive use.
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Major Problem in a Licensed Software is one where significant functionality is affected and/or the software is not operating substantially in accordance with the accompanying documentation and a production system is significantly impacted.
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Examples of Major Problem in a sentence

  • Effectively execute Major Problem Reviews associated with all Major Incidents that arise or may arise out of the Services, in compliance with the processes defined in the Service Management Manual.

  • Severity Level II Problem: GT shall exercise all commercially reasonable efforts to provide Company with a workaround and to include the fix for the Major Problem in the next upgrade to the Private Label Site or the GT Reservation System.

  • Actively participate in Major Problem Reviews associated with all Major Incidents that arise or may arise out of the Services.

  • Conduct Major Problem Reviews associated with all Major Incidents that arise or may arise out of the Services.

  • Seller will use commercially reasonable efforts to provide a Work-Around or Permanent Solution (subject to the restrictions described in the preceding sentence) within [*] calendar days of a Major Problem being reported to Seller by Nortel Networks.

  • HNS personnel, with TELIGENT permission, may attempt to dial in to the System to identify the cause of the Major Problem.

  • All Severe Problems and Catastrophic Problems reported by either party must be submitted to the other party, as appropriate, via the technical support telephone number and/or via e-mail to the contact information set forth in the Support Table, and each such Minor Problem, Major Problem, Severe Problem and Catastrophic Problem will be given a unique reference number by the receiving party.

  • Any condition in a product that is not a Critical or Major Problem, but is a condition that affects the service or operation of a product.

  • For clarity, an error that causes Results to fail to work, fail to display completely, or fail to be completely legible will be considered a Major Problem, Severe Problem, or Catastrophic Problem, not a Minor Problem.

  • Upon acquiring knowledge of any Major Problem or Minor Problem, ALICOMP shall report same to Communications Manager by telephone.


More Definitions of Major Problem

Major Problem means that the Software will not start or no users can access it. ‘Term’ means recurring periods of 36 months during which the Software and Services are provided.
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Major Problem means a problem which causes a feature failure ------------- of the Licensed Software that can be avoided by alternate methods.
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Major Problem means a Problem that has a major business impact and medium urgency or significant business impact and high urgency due to causing partial degradation in the operation of key features of the Service. An alternative process is available to overcome the impacted operations.
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Major Problem means any failure of the Services to be in Compliance that ALICOMP, in the exercise of its reasonable discretion, determines affects ALICOMP's ability to provide services to itself or its customers, provided the failure is not caused by ALICOMP or its representatives or customers or by any data or program installed by any of the foregoing.
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Major Problem means that either the MFD or Software will not start, or no users can access it.
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Major Problem means a condition (i) that affects the proper performance of one or more critical functions of the system, but which can be circumvented or avoided on temporary basis, (ii) that severely impairs system administration or major maintenance functions, (iii) that results in a significant increase in complaints from end-users (iv) hardware or software faults resulting in intermittent failure of any subscriber service, or (v) system element restarts and/or resets resulting in loss of some subscriber function or service
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Related to Major Problem

  • Year 2000 Problem as used herein means any significant risk that computer hardware or software used in the receipt, transmission, processing, manipulation, storage, retrieval, retransmission or other utilization of data or in the operation of mechanical or electrical systems of any kind will not, in the case of dates or time periods occurring after December 31, 1999, function at least as effectively as in the case of dates or time periods occurring prior to January 1, 2000.

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Regulatory Problem means any set of facts or circumstance wherein it has been asserted by any governmental regulatory agency (or a Regulated Stockholder reasonably believes that there is a risk of such assertion) that such Regulated Stockholder is not entitled to acquire, own, hold or control, or exercise any significant right (including the right to vote) with respect to, any Equity Securities of the Company or any subsidiary of the Company.

  • Relevant Force Majeure Event means a Force Majeure Event in relation to which an Affected Party is claiming relief under this Clause 17; and

  • Co-occurring disorder specialist means an individual