Maintenance and Operational Support definition
Maintenance and Operational Support or “Maintenance and Support” means all costs associated with the support of the proposed EDI solution excluding onetime and annual licensing costs. This includes help desk support, technical support services, disaster recovery and business continuity, troubleshooting, and analysis.
Examples of Maintenance and Operational Support in a sentence
Neospin™ ▇▇▇▇▇▇▇▇▇.▇▇▇ Framework License Upgrades $ 300,000.00 (software) · 50% billed on July 1 of each fiscal year · 50% billed on January 1 of each fiscal year KITS System Maintenance and Operational Support $ 448,000.00 (3200 hrs @ $140/hour) · 50% billed on July 1 of each fiscal year · 50% billed on Jan.