Level Technical Support definition

Level Technical Support means Licensee's or its authorized technical support agents' attempts to identify and resolve Errors remotely, by telephone, e-mail and fax communication.
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Examples of Level Technical Support in a sentence

  • MSP shall be solely responsible for providing First Level Technical Support directly to its Customers regarding the Software.

  • The Master Distribution Plans for Class A, Advisers Class and Investor Class Shares and Class C Shares (as applicable) authorize distribution and service fees of up to 0.25% annually.

  • The 3rd inner envelope shall be marked Bid Security “Selection of State Level Technical Support Agency for Strengthening Decentralize District Planning Process in MP” and addressed in the same manner as the outer envelope.

  • The first inner envelope shall be marked Technical Proposal for “Selection of State Level Technical Support Agency for Strengthening Decentralize District Planning Process in MP” with soft copy and addressed in the same manner as the outer envelope, and shall be in the prescribed format.

  • Recommended Next Step:As GP-level PRESK MOU projects materialize, the MGIPC should work with the ESCOM and the GP to establish District Level Technical Support Groups to advise on priorities for maintenance and expansion, and to assure that needed system upgrades are provided.

  • For Remote Technical Assistance the following assumptions will apply: o 2nd & 3rd Level Technical Support Services will be provided by Airspan at its cost and expense during the Warranty Period to the Hardware elements covered by the warranty.

  • National Policy and Central Level Technical Support for Reducing Hospital Overcrowding and Quality Improvement (estimated US$9.0 million of which US$9.0 million IDA).

  • Level Support: shall mean support of Licensee’s or its authorized technical support agent’s First Level Technical Support personnel (whom shall be software engineers) to identify and resolve Errors remotely, by telephone, e-mail or fax communication.

  • Constitution of State Level Technical Support Unit/District Level Technical Support Unit and Joint Assessment Committee shall oversee the mode of implementation of the Scheme at RUA as per the operational guidelines governing the Scheme.

  • TAS credits are valid for one year from the date they are purchased, but you must be currently receiving Gold Level Technical Support and Maintenance in order to use TAS credits.

Related to Level Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Customer Technology means Customer's proprietary technology, including Customer's Internet operations design, content, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by Customer or licensed to Customer from a third party) and also including any derivatives, improvements, enhancements or extensions of Customer Technology conceived, reduced to practice, or developed during the term of this Agreement by Customer.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Operationally critical support ’ means supplies or services designated by the Government as critical for airlift, sealift, intermodal transportation services, or logistical support that is essential to the mobilization, deployment, or sustainment of the Armed Forces in a contingency operation.

  • Contractor Software means software which is proprietary to the Contractor, including software which is or will be used by the Contractor for the purposes of providing the Services.

  • Family support services means providing opportunities for

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • Programme of work means the Programme of work submitted by the contractor and approved by the Engineer-in-charge and includes and amendment thereto made from time to time and approved by the Engineer-in-charge;

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Customer Software means software which is owned by or licensed to the Customer, including software which is or will be used by the Supplier for the purposes of providing the Goods and/or Services but excluding the Supplier Software;

  • Design flow means the average annual flow or average daily flow specified in an approved facilities plan or approved plans and specifications, the flow specified in a WPDES permit, or the flow required to meet performance standards.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;