{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "root-cause", "type": "definition", "offset": [52, 62]}, {"key": "temporary-workaround", "type": "clause", "offset": [78, 98]}], "samples": [{"hash": "43GTzoZE9mb", "uri": "https://media.kaspersky.com/documents/msaplans/en/MSA_Plus_ENG_2016.pdf", "label": "media.kaspersky.com", "score": 9.9527177035, "published": false}, {"hash": "3Hr4Qm9nNSS", "uri": "https://media.kaspersky.com/documents/msaplans/en/MSA_Start_ENG_2017.pdf", "label": "media.kaspersky.com", "score": 6.5455167693, "published": false}, {"hash": "7j2yVxLMeuk", "uri": "https://media.kaspersky.com/documents/msaplans/en/MSA_Start_ENG_2016.pdf", "label": "media.kaspersky.com", "score": 6.5455167693, "published": false}], "snippet": "means a Problem that becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.", "size": 18, "hash": "92b92ebb8f958061cf9199fe15d56a4c", "id": 1}, {"snippet_links": [{"key": "root-cause", "type": "definition", "offset": [43, 53]}, {"key": "temporary-work", "type": "definition", "offset": [79, 93]}, {"key": "a-permanent", "type": "clause", "offset": [104, 115]}], "samples": [{"hash": "Xc77a4LRG0", "uri": "/contracts/Xc77a4LRG0#known-error", "label": "Operations Support Services Agreement (Equifax Inc)", "score": 19.0, "published": true}, {"hash": "7Fl7hgwxzty", "uri": "https://investor.equifax.com/sec-filings/quarterly-reports/content/0001047469-04-014439/0001047469-04-014439.pdf", "label": "Amendment", "score": 12.6386036961, "published": false}], "snippet": "means an Incident or Problem for which the root cause is known and for which a temporary work-around or a permanent alternative has been identified.", "size": 4, "hash": "9dbaf94ae539d7446b56c73cd82ddeed", "id": 2}, {"snippet_links": [{"key": "root-cause", "type": "definition", "offset": [46, 56]}, {"key": "problem-management", "type": "definition", "offset": [142, 160]}], "samples": [{"hash": "3luxfk2zkO9", "uri": "/contracts/3luxfk2zkO9#known-error", "label": "Smart Meters Programme Schedule", "score": 21.3915126626, "published": true}, {"hash": "iLSylQXsKay", "uri": "/contracts/iLSylQXsKay#known-error", "label": "Smart Meters Programme Schedule", "score": 21.2751540041, "published": true}], "snippet": "or \"KE\" means a Problem that has a documented root cause and a workaround. Known errors are created and managed throughout their lifecycle by Problem Management. Known errors may also be identified by development or suppliers;", "size": 2, "hash": "e675141ca98cedde979dcdeefd56c583", "id": 3}, {"snippet_links": [{"key": "managed-service", "type": "definition", "offset": [55, 70]}, {"key": "the-services", "type": "definition", "offset": [78, 90]}], "samples": [{"hash": "dyxoEiMrZyC", "uri": "/contracts/dyxoEiMrZyC#known-error", "label": "Trustbuilder Terms and Conditions", "score": 25.2258726899, "published": true}, {"hash": "aqUnZ7SKuGd", "uri": "/contracts/aqUnZ7SKuGd#known-error", "label": "Trustbuilder Terms and Conditions", "score": 24.8548939083, "published": true}], "snippet": "shall have the meaning given to it in section 2.2.11. \"Managed Service\" means the Services specified in this document. \"Problem\" shall have the meaning given to it in section 2.2.11.", "size": 2, "hash": "c0c1fa52771419b7b695bee5332c1416", "id": 4}, {"snippet_links": [{"key": "configuration-item", "type": "definition", "offset": [31, 49]}, {"key": "other-deficiency", "type": "definition", "offset": [53, 69]}, {"key": "the-system", "type": "clause", "offset": [73, 83]}, {"key": "the-case", "type": "definition", "offset": [94, 102]}], "samples": [{"hash": "6w4JNmA84GI", "uri": "http://www.sra.org.sz/administrator/notices/1641287254.pdf", "label": "www.sra.org.sz", "score": 10.9780971937, "published": false}, {"hash": "btaTVp08evk", "uri": "https://irp.cdn-website.com/a521d626/files/uploaded/Approved_ERS_Request_for_Proposal_-_IRAS_(1)reduced.pdf", "label": "irp.cdn-website.com", "score": 10.9370294319, "published": false}], "snippet": "means a Fault or an error in a Configuration Item or other deficiency in the System for which the case is known but which has not yet been corrected.", "size": 2, "hash": "e45370f428dd936ab60853510d780ba4", "id": 5}, {"snippet_links": [{"key": "root-cause", "type": "definition", "offset": [76, 86]}], "samples": [{"hash": "j5WbhDPQ0A9", "uri": "https://www.experian.co.uk/content/dam/marketing/uki/uk/en/assets/legal/ESST-Experian-Standard-Services-Terms-v1.pdf", "label": "www.experian.co.uk", "score": 11.34770705, "published": false}, {"hash": "1zl1EqGP1P0", "uri": "https://www.experian.co.uk/content/dam/marketing/uki/uk/en/assets/legal/ESST-Experian-Standard-Services-Terms-v1.1.pdf", "label": "www.experian.co.uk", "score": 9.7501711157, "published": false}], "snippet": "means a Problem that has a documented Workaround, usually with a documented root cause, captured in the Known Error Record;", "size": 2, "hash": "5e97041f55c0e059cf716cade361ce85", "id": 6}, {"snippet_links": [{"key": "root-cause", "type": "definition", "offset": [38, 48]}, {"key": "problem-management", "type": "definition", "offset": [134, 152]}, {"key": "local-access-transport-area", "type": "definition", "offset": [232, 259]}, {"key": "local-laws", "type": "definition", "offset": [329, 339]}, {"key": "executive-orders", "type": "definition", "offset": [383, 399]}, {"key": "other-official", "type": "definition", "offset": [485, 499]}, {"key": "department-or-agency", "type": "definition", "offset": [552, 572]}, {"key": "the-securities-and-exchange-commission", "type": "clause", "offset": [592, 630]}, {"key": "public-accounting", "type": "clause", "offset": [639, 656]}, {"key": "oversight-board", "type": "definition", "offset": [657, 672]}, {"key": "in-addition", "type": "clause", "offset": [674, 685]}, {"key": "privacy-laws", "type": "definition", "offset": [707, 719]}], "samples": [{"hash": "5qx5dNq5I9f", "uri": "/contracts/5qx5dNq5I9f#known-error", "label": "Information Technology Service Agreement (Hp Inc)", "score": 26.8425735797, "published": true}, {"hash": "3rjiJGntVhq", "uri": "/contracts/3rjiJGntVhq#known-error", "label": "Information Technology Service Agreement (Hewlett Packard Enterprise Co)", "score": 26.8425735797, "published": true}], "snippet": "means a problem that has a documented Root Cause and a Workaround. Known Errors are created and managed throughout their lifecycle by Problem Management. Known Error Database means a database containing all Known Errors. LATA means local access transport area. Law means all federal, state, provincial, regional, territorial and local laws, statutes, ordinances, regulations, rules, executive orders, supervisory requirements, directives, circulars, opinions, interpretive letters and other official releases of or by any government, or any authority, department or agency thereof, including the Securities and Exchange Commission and the Public Accounting Oversight Board. 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