Jaggaer definition
Examples of Jaggaer in a sentence
For the JAGGAER Indirect Applications, reported Incidents shall be reported, logged, and tracked via the use of an incident tracking system, which system may be accessed via accessing a web site.
At Client’s request, JAGGAER may provide technical, operational or other assistance or consulting in excess of the standard Support Services on a fixed-price basis under a Statement of Work mutually agreed upon by JAGGAER and Client or in connection with a Premium Support Services offering that may be available.
Any Professional Services provided by JAGGAER to correct any Incidents arising from or related to the items above shall be subject to additional fees under the terms of a Statement of Work executed by JAGGAER and Client.
JAGGAER will use commercially reasonably efforts to provide Support Services in accordance with the response times shown in the table below.
Client will maintain and manage internal support capabilities to address end-user inquiries through Client’s or Client’s subcontractor’s Support Contacts within Client’s (or Client’s subcontractor’s) organization and determine whether an issue or defect (“Incident”) should be communicated to JAGGAER by a Support Contact for Support Services (e.g. a help desk).
The Support Contact shall conduct reasonable and adequate research with respect to an Incident prior to contacting JAGGAER for assistance.
Updates do not include any new software products that are then made generally available on a commercial basis as separate, price-listed options or additions to a JAGGAER Application nor do they include any Professional Services that may be required for implementation.
JAGGAER will use commercially reasonable efforts to correct reproducible errors to enable the JAGGAER Application to perform substantially in accordance with the Specifications.
Client shall use commercially reasonable efforts to assist JAGGAER in reproducing the specific situation in which a JAGGAER Application, standing alone, demonstrates a failure to substantially conform to all published, functional and technical specifications for the applicable version of the JAGGAER Applications (the “Specifications”).
JAGGAER may from time to time provide new feature functionality, enhancements, and other changes, which are logical improvements to a JAGGAER Application and which JAGGAER elects to make available to all JAGGAER clients on a commercial basis in the form of a release or otherwise (“Updates”).