{"component": "definition", "props": {"groups": [{"snippet": "means a telephone-based interactive voice response system;", "size": 30, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [24, 50]}], "samples": [{"hash": "92Fl2ICS4Xs", "uri": "/contracts/92Fl2ICS4Xs#ivr", "label": "Terms and Conditions", "score": 26.5167694092, "published": true}, {"hash": "eu97dzOeG4V", "uri": "/contracts/eu97dzOeG4V#ivr", "label": "Boss Revolution Terms and Conditions", "score": 26.3785076141, "published": true}, {"hash": "c2JY85AdBEW", "uri": "/contracts/c2JY85AdBEW#ivr", "label": "General Contracting Conditions", "score": 26.3552360535, "published": true}], "hash": "53cfc74358fffe4fc2b2852c5303b3d2", "id": 1}, {"snippet": "means Interactive Voice Response.", "size": 28, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [6, 32]}], "samples": [{"hash": "494rnRqvzfp", "uri": "/contracts/494rnRqvzfp#ivr", "label": "Cashless Agreement", "score": 35.6368713379, "published": true}, {"hash": "jMochIdPVqr", "uri": "/contracts/jMochIdPVqr#ivr", "label": "Credit Card Terms and Conditions", "score": 35.0239105225, "published": true}, {"hash": "lGkNSIgMdok", "uri": "/contracts/lGkNSIgMdok#ivr", "label": "Ivr Platform Service Agreement (Ilink Telecom Inc)", "score": 18.0, "published": true}], "hash": "11f6ae382bbf5d598284820ca72078e7", "id": 2}, {"snippet": "means the Servicer\u2019s standard interactive voice response system.", "size": 16, "snippet_links": [{"key": "the-servicer", "type": "definition", "offset": [6, 18]}, {"key": "interactive-voice-response", "type": "clause", "offset": [30, 56]}], "samples": [{"hash": "lSSSuxdHtGk", "uri": "/contracts/lSSSuxdHtGk#ivr", "label": "Assurance of Voluntary Compliance/Assurance of Voluntary Discontinuance", "score": 31.7688045502, "published": true}, {"hash": "bgFwNFQTPLe", "uri": "/contracts/bgFwNFQTPLe#ivr", "label": "Assurance of Voluntary Compliance", "score": 31.7058448792, "published": true}, {"hash": "l79F3XY3Q4V", "uri": "/contracts/l79F3XY3Q4V#ivr", "label": "Assurance of Voluntary Compliance", "score": 31.7031078339, "published": true}], "hash": "6f854a7c137ac542a9463d0f3bd44969", "id": 3}, {"snippet": "is Interactive Voice Response and shall mean any automated voice response system utilized by Contractor for incoming calls from plan participants.", "size": 10, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [3, 29]}, {"key": "automated-voice-response", "type": "definition", "offset": [49, 73]}, {"key": "by-contractor", "type": "clause", "offset": [90, 103]}, {"key": "incoming-calls", "type": "clause", "offset": [108, 122]}, {"key": "plan-participants", "type": "definition", "offset": [128, 145]}], "samples": [{"hash": "bvpD0tkSjXD", "uri": "/contracts/bvpD0tkSjXD#ivr", "label": "Claims Administration Agreement", "score": 35.4012908936, "published": true}, {"hash": "gTcVhKHgpEc", "uri": "/contracts/gTcVhKHgpEc#ivr", "label": "Claims Administration Agreement", "score": 34.4103622437, "published": true}, {"hash": "kQase07Lh6v", "uri": "/contracts/kQase07Lh6v#ivr", "label": "Claims Administration Agreement", "score": 34.3462028503, "published": true}], "hash": "54651c689b044754a8e9d9b9647f2f7f", "id": 4}, {"snippet": "means an interactive voice response system: a software application that allows a telephone caller to interact with a computer through a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of music, voice, fax, callback, e-mail or other media. Each response by the caller triggers another response from the computer until the caller has completed their transaction.", "size": 8, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [9, 35]}, {"key": "software-application", "type": "definition", "offset": [46, 66]}, {"key": "form-of", "type": "definition", "offset": [247, 254]}, {"key": "other-media", "type": "definition", "offset": [294, 305]}], "samples": [{"hash": "kZtTF4GelzN", "uri": "/contracts/kZtTF4GelzN#ivr", "label": "Ringtone License Agreement", "score": 22.1004219055, "published": true}, {"hash": "1wFMtISjqvl", "uri": "https://ipoi.gov.ie/en/types-of-ip/copyright1/copyright-licensing-bodies/register-of-copyright-licensing-bodies/irish-music-rights-organisation/making-schemes-avaliable-final.pdf", "label": "ipoi.gov.ie", "score": 10.9493494034, "published": false}, {"hash": "jhJOrZrnGLR", "uri": "https://www.ipoi.gov.ie/en/types-of-ip/copyright1/copyright-licensing-bodies/register-of-copyright-licensing-bodies/irish-music-rights-organisation/making-schemes-available-internet-2024.pdf", "label": "www.ipoi.gov.ie", "score": 9.9541406631, "published": false}], "hash": "fbf540474474bab078be600b481882a6", "id": 5}, {"snippet": "means an interactive voice response system and/or procedure.", "size": 7, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [9, 35]}], "samples": [{"hash": "1iAUuXLdpIf", "uri": "/contracts/1iAUuXLdpIf#ivr", "label": "Private Label Credit Card Program Agreement (Zale Corp)", "score": 24.737165451, "published": true}, {"hash": "dRF3NnPPhp4", "uri": "/contracts/dRF3NnPPhp4#ivr", "label": "Private Label Credit Card Program Agreement (Bon Ton Stores Inc)", "score": 22.9712524414, "published": true}, {"hash": "bUPEFX6AgaB", "uri": "/contracts/bUPEFX6AgaB#ivr", "label": "Private Label Credit Card Plan Agreement (Pier 1 Imports Inc/De)", "score": 22.7631759644, "published": true}], "hash": "9ec57ed5c3857a62be4d21f84567f01b", "id": 6}, {"snippet": "means the software as a service which provides interactive voice and communication response functionality, automated payments by voice and text, text (SMS) messaging, and related functionality, including inbound and outbound communications;", "size": 5, "snippet_links": [{"key": "software-as-a-service", "type": "clause", "offset": [10, 31]}, {"key": "interactive-voice", "type": "clause", "offset": [47, 64]}, {"key": "and-communication", "type": "clause", "offset": [65, 82]}, {"key": "payments-by", "type": "clause", "offset": [117, 128]}, {"key": "outbound-communications", "type": "clause", "offset": [216, 239]}], "samples": [{"hash": "cHdtb0u2HX", "uri": "/contracts/cHdtb0u2HX#ivr", "label": "Agreement for Bill Printing, Mailing Services, E Bill Presentment, and Electronic Payments", "score": 33.0267295837, "published": true}, {"hash": "5uyKm7o93nG", "uri": "/contracts/5uyKm7o93nG#ivr", "label": "Biller Agreement", "score": 31.4954776764, "published": true}, {"hash": "99ONYH51LwG", "uri": "/contracts/99ONYH51LwG#ivr", "label": "Biller Agreement", "score": 31.2709674835, "published": true}], "hash": "c289b452aa397867f3159742eaeb13bf", "id": 7}, {"snippet": "means interactive voice response system.", "size": 5, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [6, 32]}], "samples": [{"hash": "hriFNkeWZna", "uri": "https://business.bt.com/content/dam/bt-business/pdfs/terms-and-conditions/bt-terms-and-conditions/general-terms/BTL_GS_Webex%20Contact%20Centre-SS-_published%2030%20May%202025.pdf", "label": "business.bt.com", "score": 17.332277298, "published": false}, {"hash": "1DxZDKem6um", "uri": "https://emea.wood.com/media/3160/chidms1-4202007-v1-abbvie_-_2018_eu_prospectus_as_filed_with_the_amf_-e.pdf", "label": "Employee Stock Purchase Plan", "score": 11.2395620346, "published": false}, {"hash": "kbSrhe5Z0iE", "uri": "http://investors.abbvie.com/static-files/c777389e-76d0-4285-9f32-fe779210fbdf", "label": "investors.abbvie.com", "score": 9.1642713547, "published": false}], "hash": "10bca3e736791c3a7b51d2c59ea6cf6e", "id": 8}, {"snippet": "means an automated Interactive Voice Response system accessed via a toll-free telephone number.", "size": 5, "snippet_links": [{"key": "interactive-voice-response", "type": "clause", "offset": [19, 45]}, {"key": "free-telephone-number", "type": "definition", "offset": [73, 94]}], "samples": [{"hash": "eNVm0mJwpE2", "uri": "https://merchanthelp.bankofamerica.com/kb/upload_files/8b03c9ba4bfce8c2a23712fcda32a39d.pdf", "label": "merchanthelp.bankofamerica.com", "score": 18.3127994524, "published": false}, {"hash": "3Ojj87CHNi8", "uri": "https://www.merchantmaverick.com/wp-content/uploads/2016/10/Wells-Fargo-Merchant-Services-Program-Guide.pdf", "label": "www.merchantmaverick.com", "score": 10.4770708084, "published": false}, {"hash": "apDxccEnypm", "uri": "https://www.classaction.org/media/chois-beer-shop-llc-v-pnc-merchant-services-company-lp.pdf", "label": "www.classaction.org", "score": 10.2936344147, "published": false}], "hash": "545b166211a0edda27b3d836f62aacf3", "id": 9}, {"snippet": "means a module that allows customers to script automated voice interactions, accessing third party services and databases when needed to service the customer.", "size": 4, "snippet_links": [{"key": "services-and", "type": "clause", "offset": [99, 111]}, {"key": "the-customer", "type": "definition", "offset": [145, 157]}], "samples": [{"hash": "g8sFOOzxIdC", "uri": "/contracts/g8sFOOzxIdC#ivr", "label": "Master Services Agreement", "score": 33.3646888733, "published": true}, {"hash": "5jYyO7U67ZC", "uri": "/contracts/5jYyO7U67ZC#ivr", "label": "Master Services Agreement", "score": 33.1038627625, "published": true}, {"hash": "giYGvmJ3JII", "uri": "/contracts/giYGvmJ3JII#ivr", "label": "Master Services Agreement", "score": 26.270362854, "published": true}], "hash": "811c9648560d6d9e96e98468e2ae8f24", "id": 10}], "next_curs": "ClASSmoVc35sYXdpbnNpZGVyY29udHJhY3RzciwLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIMaXZyIzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"snippet": "means a telephone-based interactive voice response system;", "size": 249, "title": "IVR", "id": "ivr", "examples": ["Response (<strong>IVR</strong>) System to automate inbound and outbound calls or short message service (SMS) notifications.", "The Workforce Telestaff <strong>IVR</strong> service relies upon a third party hosted communication platform.", "Merchant may not complete and Company shall not be liable for the settlement of any Transaction unless a Qualified Payment Option was (i) used and the financial institut ion issuing the Qualified Payment Option provided an authorization number and (ii) swiped or dipped through the Company-provided POS Device (s), electronically transacted on the Company-provided website or through the Company provided <strong>IVR</strong> system, or otherwise agreed to the Transaction according to Industry Rules.", "Use of Workforce Telestaff <strong>IVR</strong> is subject to the software license terms set forth in the Agreement as well as the Acceptable Use Policy found at: \u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/acceptable-use-policy and Customer agrees that it shall be liable for all loss, damage or injury that may result from Customer\u2019s failure to abide by such Policy.", "The Settlement Administrator will establish a toll-free telephone support line that will provide Settlement Class Members with general information about the Action and will respond to frequently asked questions about the Action and claim procedure available exclusively through an interactive voice response (<strong>IVR</strong>).", "PHX <strong>IVR</strong> system provides real time information to the caller regarding status, including amount due.", "Customer acknowledges that communications occurring through Workforce Telestaff <strong>IVR</strong> may be subject to standard mobile carrier policies or government regulatory requirements for mobile communications.", "Kronos shall have no liability for any delays, failures or unavailability of Workforce Telestaff <strong>IVR</strong> due to transmission or other delays, errors or problems beyond Kronos\u2019 control, or any other interruptions caused by the mobile communications network and/or mobile devices.", "Customer agrees that Workforce Telestaff <strong>IVR</strong> has not been designed for, and may not be used as, a means to connect with 911 or E911 emergency services.", "Company will provide links, phone numbers and code to enable Merchant to make the Software available to Customers online using a customized website or over the phone using a customized <strong>IVR</strong> system."], "related": [["spid", "SPID", "SPID"], ["help-desk", "Help Desk", "Help Desk"], ["vpn", "VPN", "VPN"], ["connectivity", "Connectivity", "Connectivity"], ["supported-web-browser", "Supported Web Browser", "Supported Web Browser"]], "related_snippets": [], "updated": "2025-07-15T00:51:33+00:00"}, "json": true, "cursor": ""}}