IVR (Interactive Voice Response) definition

IVR (Interactive Voice Response). Official Payments offers hosted payments by telephone either through its standard IVR entry point (800-2PAYTAX) or a customized IVR solution which requires custom development at a cost to the Client. IVR systems are backed by the same security and reliability built into the Internet model to protect Customers and their sensitive data. IVR-based payments are integrated with the same reports generated for Web-based payments providing a single source for all payment information. All text messages and prompts are user- friendly and designed to collect the necessary information to identify and reconcile the collected payments. The IVR script can be presented in both English and Spanish.

Examples of IVR (Interactive Voice Response) in a sentence

  • However, you can set a PIN through the IVR (Interactive Voice Response automated telephone system), Customer Website or by calling Customer Service at 0-000-000-0000.

  • The vendor needed to have the knowledge of the IVR (Interactive Voice Response) System and the experience of the UI Call Center.

  • Automatic Call Distribution (ACD) Refers to a feature that route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script.

  • When no service allows for the use of EVV or if an employee does not have a data-compatible phone, the employee will be educated and instructed on the proper use of a fob or IVR (Interactive Voice Response).

  • Paymentus resources shall complete the following objectives: Item Detail Am oun t 1.1.1. IVR: Interactive Voice Response (IVR) – Paymentus will provide a fully integrated IVR payment channel with customized greetings and prompts, payment options, and flows.

  • The Service includes IVR (Interactive Voice Response) capabilities managed through the web Administrator interface.

  • Web Based and Call Center Support: Verifi1 provides employees a web based interface, online chat, IVR (Interactive Voice Response) support, and a live call center.

  • ACD: Automatic Call Distributor; • GNAV Pro: Global Navigator Pro reporting tool; • IVR: Interactive Voice Response.

  • Contractor shall employ its highly reliable cloud-based call center solution with IVR (Interactive Voice Response) system, which shall include customizable menu options and the capability to add messages, so customers can obtain important information without having to wait for a representative.

  • ID check Identification Check IVR Interactive Voice Response Interactive telephone answering system.

Related to IVR (Interactive Voice Response)

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