Issue Level definition
Examples of Issue Level in a sentence
Issue Level Response Time1 Severity 1: Critical Critical Business Impact: A critical issue occurring in the Production environment preventing business operations for the majority of Licensees.
Within five (5) Business Days N/A N/A Upon receipt of reported issue, TraceLink will perform a triage of the issue and will confirm the classification of the issue according to the Issue Level Classification table.
TraceLink will assign resources to resolve issues at the level of effort indicated by the Issue Level Classification table and the Response Expectation table.