{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "charges-for", "type": "clause", "offset": [104, 115]}], "samples": [{"hash": "l455iVbCR9P", "uri": "/contracts/l455iVbCR9P#interactive-voice-response", "label": "Transfer Agent and Shareholder Services Agreement (AlphaMark Investment Trust)", "score": 18.0, "published": true}, {"hash": "jkYcCa3TOZp", "uri": "/contracts/jkYcCa3TOZp#interactive-voice-response", "label": "Transfer Agent and Shareholder Services Agreement (Church Capital Investment Trust)", "score": 18.0, "published": true}, {"hash": "iznHdoDwTuz", "uri": "/contracts/iznHdoDwTuz#interactive-voice-response", "label": "Transfer Agent and Shareholder Services Agreement (Centurion Investment Trust)", "score": 18.0, "published": true}], "size": 20, "snippet": "For Interactive Voice Response (\"IVR\") access, Ultimus charges a one-time set up fee of $1,000. Ongoing charges for IVR access are based upon usage and are charged to the Portfolios as an out-of-pocket expense.", "hash": "131df3686596e2af08e80c72fae5ed4f", "id": 1}, {"snippet_links": [{"key": "telephone-system", "type": "definition", "offset": [105, 121]}], "samples": [{"hash": "hvr3vyoJgEU", "uri": "/contracts/hvr3vyoJgEU#interactive-voice-response", "label": "Evoting Services Agreement", "score": 32.7414665222, "published": true}, {"hash": "2Sa86QMNRyL", "uri": "/contracts/2Sa86QMNRyL#interactive-voice-response", "label": "Evoting Services Agreement", "score": 32.7302932739, "published": true}, {"hash": "k6u814DcPh0", "uri": "/contracts/k6u814DcPh0#interactive-voice-response", "label": "Evoting Services Agreement", "score": 32.5681152344, "published": true}], "size": 15, "snippet": "and \u201cIVR\u201d- means the capability for electors to listen to voting options and to cast a vote(s) through a telephone system including wireless phones.", "hash": "406318ed6c7f77752514ca8e7a3d773c", "id": 2}, {"snippet_links": [{"key": "the-vendor", "type": "definition", "offset": [63, 73]}], "samples": [{"hash": "bDHzJYHqQQb", "uri": "https://townhall.virginia.gov/L/GetFile.cfm?File=C:%5CTownHall%5Cdocroot%5CGuidanceDocs%5C201%5CGDoc_DOE_7240_v3.pdf", "label": "townhall.virginia.gov", "score": 16.144947052, "published": false}, {"hash": "dxqY0ZIQ1q4", "uri": "https://townhall.virginia.gov/L/GetFile.cfm?File=C:%5CTownHall%5Cdocroot%5CGuidanceDocs_Proposed%5C765%5CGDoc_DSS_5024_20211110.pdf", "label": "townhall.virginia.gov", "score": 10.9288158417, "published": false}, {"hash": "5Yb4znIAeXF", "uri": "http://leg5.state.va.us/pdfs/6510/3d690006510~11l.pdf", "label": "leg5.state.va.us", "score": 10.3059549332, "published": false}], "size": 12, "snippet": "(IVR) is the means by which recipients record attendance using the vendor\u2019s telephone.", "hash": "38692f0498ec7534393ad1706780b939", "id": 3}, {"snippet_links": [{"key": "services-and", "type": "clause", "offset": [108, 120]}, {"key": "the-customer", "type": "definition", "offset": [154, 166]}], "samples": [{"hash": "g8sFOOzxIdC", "uri": "/contracts/g8sFOOzxIdC#interactive-voice-response", "label": "Master Services Agreement", "score": 33.3646888733, "published": true}, {"hash": "5jYyO7U67ZC", "uri": "/contracts/5jYyO7U67ZC#interactive-voice-response", "label": "Master Services Agreement", "score": 33.1038627625, "published": true}, {"hash": "giYGvmJ3JII", "uri": "/contracts/giYGvmJ3JII#interactive-voice-response", "label": "Master Services Agreement", "score": 26.270362854, "published": true}], "size": 8, "snippet": "or \u201cIVR\u201d means a module that allows customers to script automated voice interactions, accessing third party services and databases when needed to service the customer.", "hash": "588811ea4b9191430524fd7622d7f6e1", "id": 4}, {"snippet_links": [{"key": "the-opportunity", "type": "clause", "offset": [20, 35]}, {"key": "to-offer", "type": "definition", "offset": [36, 44]}, {"key": "a-week", "type": "definition", "offset": [79, 85]}, {"key": "access-to", "type": "definition", "offset": [86, 95]}, {"key": "account-information", "type": "clause", "offset": [102, 121]}, {"key": "the-system", "type": "definition", "offset": [133, 143]}, {"key": "via-telephone", "type": "clause", "offset": [151, 164]}, {"key": "shareholder-services", "type": "definition", "offset": [178, 198]}, {"key": "telephone-calls", "type": "definition", "offset": [212, 227]}, {"key": "services-department", "type": "clause", "offset": [269, 288]}, {"key": "fund-family", "type": "definition", "offset": [333, 344]}, {"key": "response-times", "type": "definition", "offset": [364, 378]}, {"key": "quality-assurance", "type": "clause", "offset": [409, 426]}], "samples": [{"hash": "ijHeReAvK9x", "uri": "/contracts/ijHeReAvK9x#interactive-voice-response", "label": "Mutual Fund Services Agreement (Huntington Funds /Ma/)", "score": 18.0, "published": true}, {"hash": "clraQROKcUp", "uri": "/contracts/clraQROKcUp#interactive-voice-response", "label": "Mutual Fund Services Agreement (Huntington Va Funds)", "score": 18.0, "published": true}, {"hash": "9rlMTJ1hdzu", "uri": "/contracts/9rlMTJ1hdzu#interactive-voice-response", "label": "Mutual Fund Services Agreement (Ccmi Funds)", "score": 18.0, "published": true}], "size": 7, "snippet": "Provides funds with the opportunity to offer their shareholders 24 hour, 7 day a week access to their account information, accessing the system either via telephone or computer. Shareholder Services: Shareholder telephone calls can be answered by Unified's shareholder services department through 800 numbers that are unique to each fund family. Phone volumes and response times are continually monitored for quality assurance.", "hash": "ad6a75271c4b21b9da91aa7142edce04", "id": 5}, {"snippet_links": [{"key": "telephone-answering", "type": "clause", "offset": [28, 47]}, {"key": "the-customer", "type": "definition", "offset": [103, 115]}], "samples": [{"hash": "6HlLiftxdYd", "uri": "/contracts/6HlLiftxdYd#interactive-voice-response", "label": "London Cycle Hire Scheme Agreement", "score": 18.8403720856, "published": true}, {"hash": "cp1u3VsImHQ", "uri": "https://content.tfl.gov.uk/LRUC-schedule1-redacted.pdf", "label": "content.tfl.gov.uk", "score": 3.0, "published": false}], "size": 6, "snippet": "or \u201cIVR\u201d means an automatic telephone answering system that responds with a menu of choices and allows the Customer to make selections via the keypad, and which may also integrate fax responses;", "hash": "24421a837d71e5eb956bb6720be52f83", "id": 6}, {"snippet_links": [{"key": "services-and", "type": "clause", "offset": [108, 120]}, {"key": "the-customer", "type": "definition", "offset": [154, 166]}, {"key": "related-to", "type": "definition", "offset": [230, 240]}], "samples": [{"hash": "io79UHIAOSq", "uri": "/contracts/io79UHIAOSq#interactive-voice-response", "label": "Initial Order Form", "score": 35.5819647994, "published": true}, {"hash": "9SRbi4z7wLl", "uri": "https://www.omniapartners.com/suppliers-files/O-S/RingCentral/Contract_Documents/R200902/R2900902_RingCentral_CU_2024_09_10_revised.pdf", "label": "Vendor Contract", "score": 23.4384765625, "published": false}, {"hash": "dcaE4xfDZf9", "uri": "https://www.accs.edu/wp-content/uploads/2024/11/RingCentral-RFB-111324.pdf", "label": "Joint Purchasing Agreement", "score": 21.5739746094, "published": false}], "size": 5, "snippet": "or \u201cIVR\u201d means a module that allows customers to script automated voice interactions, accessing third-party services and databases when needed to service the customer. IVR-only packages do not include any services or restrictions related to Seats.", "hash": "40af8634585387ae088dfdee60603043", "id": 7}, {"snippet_links": [], "samples": [{"hash": "6hCxobkqqs9", "uri": "https://flsenate.gov/Session/Bill/2011/1363/BillText/c3/PDF", "label": "flsenate.gov", "score": 4.2872633934, "published": false}, {"hash": "kNLUIJbJLm", "uri": "https://flsenate.gov/Session/Bill/2011/1363/BillText/c2/PDF", "label": "flsenate.gov", "score": 4.2484970093, "published": false}, {"hash": "bcHIK7rAeD8", "uri": "https://flsenate.gov/Session/Bill/2011/1363/BillText/c1/PDF", "label": "flsenate.gov", "score": 4.2037644386, "published": false}], "size": 5, "snippet": "means a software", "hash": "18d2720368d7701e14da95d5286fc40f", "id": 8}, {"snippet_links": [{"key": "the-opportunity", "type": "clause", "offset": [20, 35]}, {"key": "to-offer", "type": "definition", "offset": [36, 44]}, {"key": "a-week", "type": "definition", "offset": [79, 85]}, {"key": "access-to", "type": "definition", "offset": [86, 95]}, {"key": "account-information", "type": "clause", "offset": [102, 121]}, {"key": "the-system", "type": "definition", "offset": [133, 143]}, {"key": "via-telephone", "type": "clause", "offset": [151, 164]}, {"key": "subject-to", "type": "clause", "offset": [178, 188]}, {"key": "interruptions-of-service", "type": "clause", "offset": [196, 220]}], "samples": [{"hash": "hcEgy0si5Iv", "uri": "/contracts/hcEgy0si5Iv#interactive-voice-response", "label": "Mutual Fund Services Agreement (Ancora Trust)", "score": 21.0, "published": true}, {"hash": "ePS14TbhezH", "uri": "/contracts/ePS14TbhezH#interactive-voice-response", "label": "Mutual Fund Services Agreement (American Pension Investors Trust)", "score": 16.0, "published": true}, {"hash": "3RGio1oPVgg", "uri": "/contracts/3RGio1oPVgg#interactive-voice-response", "label": "Mutual Fund Services Agreement (Julius Baer Investment Funds)", "score": 16.0, "published": true}], "size": 4, "snippet": "Provides funds with the opportunity to offer their shareholders 24 hour, 7 day a week access to their account information, accessing the system either via telephone or computer, subject to normal interruptions of service.", "hash": "fa3a3a047ab19c2ec7db05b3296f2d01", "id": 9}, {"snippet_links": [{"key": "phone-banking-service", "type": "definition", "offset": [66, 87]}, {"key": "by-the-bank", "type": "clause", "offset": [217, 228]}, {"key": "by-the-customer", "type": "clause", "offset": [251, 266]}, {"key": "personal-identification-number", "type": "definition", "offset": [343, 373]}, {"key": "phone-pin", "type": "definition", "offset": [375, 384]}, {"key": "to-verify", "type": "definition", "offset": [459, 468]}, {"key": "of-the-customer", "type": "clause", "offset": [482, 497]}, {"key": "call-centre", "type": "definition", "offset": [563, 574]}], "samples": [{"hash": "jDVQ2KbpzPD", "uri": "/contracts/jDVQ2KbpzPD#interactive-voice-response", "label": "Account Opening Agreement for Individuals   Islamic", "score": 33.2151489258, "published": true}, {"hash": "6wmTRZQxyEf", "uri": "/contracts/6wmTRZQxyEf#interactive-voice-response", "label": "Current Account Opening Agreement", "score": 30.7486991882, "published": true}, {"hash": "dMK3HuVRIT2", "uri": "/contracts/dMK3HuVRIT2#interactive-voice-response", "label": "Account Opening Agreement for Individuals   Conventional", "score": 24.1088294983, "published": true}], "size": 3, "snippet": "means the machine that the Customer interacts with when using the Phone Banking Service; it responds to and will accept touchtone evidence Instructions. Phone Banking: Means any or all of the Banking services offered by the Bank, which can be availed by the Customer via a telephone and the automated Interactive Voice Response machine. Phone Personal Identification Number (Phone PIN): Means the Phone Personal Identification Number selected by the Customer to verify the identity of the Customer and to be used by the Customer to authorize transactions via the Call Centre or phone Banking Service.", "hash": "2eeb78d092915e8158146e8c08a3b73f", "id": 10}], "next_curs": "CmcSYWoVc35sYXdpbnNpZGVyY29udHJhY3RzckMLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIjaW50ZXJhY3RpdmUtdm9pY2UtcmVzcG9uc2UjMDAwMDAwMGEMogECZW4YACAA", "definition": {"title": "Interactive Voice Response", "size": 110, "snippet": "For Interactive Voice Response (\"IVR\") access, Ultimus charges a one-time set up fee of $1,000. Ongoing charges for IVR access are based upon usage and are charged to the Portfolios as an out-of-pocket expense.", "id": "interactive-voice-response", "examples": ["Workforce Telestaff IVR is an <strong>Interactive Voice Response</strong> (IVR) solution, provided solely for Customer\u2019s internal use, by which Customer may initiate phone calls to staff members to fill vacancies or receive notifications of work opportunities for employees who are licensed to use the Kronos Workforce TeleStaff\u00ae product."], "related": [["pqq-response", "PQQ Response", "PQQ Response"], ["solicitation-response", "Solicitation Response", "Solicitation Response"], ["emergency-response-plan", "Emergency Response Plan", "Emergency Response Plan"], ["emergency-medical-responder", "Emergency medical responder", "Emergency medical responder"], ["designated-crisis-responder", "Designated crisis responder", "Designated crisis responder"]], "related_snippets": [], "updated": "2025-07-24T04:27:51+00:00"}, "json": true, "cursor": ""}}