Initial Reaction Time definition

Initial Reaction Time means:
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Initial Reaction Time means the defined time between acknowledgement of entry of an Incident and the provision of a qualified response to the Customer. At priority "very high", the time is measured in real time. At all other priorities, the time is measured in business hours between 9am and 6pm local time.
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Initial Reaction Time means the defined time between acknowledgement of entry of an Incident and the provision of a qualified response to the Customer. At priority "very high", the time is measured in real time. At all other priorities, the time is measured in business hours between 9 am and 6pm local time.
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Examples of Initial Reaction Time in a sentence

  • Low An amount equal to 1.0% of the-then current monthly Subscription Fees for each occasion (not to exceed 3 occurrences) that Asis fails to respond within the appropriate Initial Reaction Time.

  • High An amount equal to 5% of the-then current monthly Subscription Fees for each occasion (not to exceed 3 occurrences) that Asis fails to respond within the appropriate Initial Reaction Time.

  • Medium An amount equal to 2.5% of the-then current monthly Subscription Fees for each occasion (not to exceed 3 occurrences) that Asis fails to respond to within the appropriate Initial Reaction Time.

  • If ▇▇▇▇ fails to Respond within the relevant Service Level response time, the Customer shall become entitled to the Service Credit specified in the table set out below corresponding to the relevant severity level of Fault on submitting a written claim for such Service Credit: Very High An amount equal to 7.5% of the-then current monthly Subscription Fees for each occasion (not to exceed 3 occurrences) that Asis fails to respond within the appropriate Initial Reaction Time.

  • SAP Solution Manager Enterprise Edition – as described in Section 2.4 Global message handling by SAP for problems related to Enterprise Support Solutions (excluding software to which special support agreements apply), including Service Level Agreements for Initial Reaction Time and Corrective Action (for more information refer to Section 2.1.1).


More Definitions of Initial Reaction Time

Initial Reaction Time means: (i) Asis will acknowledge the entry of a support case and give a qualified response to the Customer within the defined time; (ii) At all other priorities the time is measured in business hours that fall in Asis’ Support Hours
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Related to Initial Reaction Time

  • COMPLETION TIME means the period by ‘date/month’ specified in the ‘Letter of Intent/Award’ or date mutually agreed upon for handing over of the intended scope of work, the erected equipment/plant which are found acceptable by the Engineer, being of required standard and conforming to the specifications of the Contract.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Notification Time means 11:00 a.m., New York time, on a Local Business Day.

  • Termination Time means the time at which the right to exercise Rights shall terminate pursuant to Section 5.1 hereof.

  • Closing Press Release has the meaning set forth in Section 5.4(b).