{"component": "definition", "props": {"groups": [{"snippet": "An employee shall discuss a complaint or problem orally with his/her immediate supervisor or his designated representative within ten (10) days following its occurrence in an effort to resolve the problem in an informal manner.", "size": 13, "samples": [{"hash": "gZTsVNMJNql", "uri": "/contracts/gZTsVNMJNql#informal-step", "label": "Collective Bargaining Agreement", "score": 32.4346811417, "published": true}, {"hash": "ksIsrFqSXmV", "uri": "/contracts/ksIsrFqSXmV#informal-step", "label": "Collective Bargaining Agreement", "score": 23.7501716614, "published": true}, {"hash": "NKY5qkMcAM", "uri": "/contracts/NKY5qkMcAM#informal-step", "label": "Collective Bargaining Agreement", "score": 23.7501716614, "published": true}], "snippet_links": [{"key": "an-employee", "type": "definition", "offset": [0, 11]}, {"key": "immediate-supervisor", "type": "clause", "offset": [69, 89]}, {"key": "designated-representative", "type": "definition", "offset": [97, 122]}, {"key": "effort-to-resolve", "type": "clause", "offset": [175, 192]}, {"key": "the-problem", "type": "clause", "offset": [193, 204]}], "hash": "a9a7903b8daa2065af4aa7a389af9276", "id": 1}, {"snippet": "An employee having a complaint shall first bring that complaint verbally, within fourteen (14) calendar days of the incident giving rise to the complaint, to the attention of his supervisor. The supervisor shall discuss the complaint with the employee and within three", "size": 6, "samples": [{"hash": "4tu5HKAqfy6", "uri": "/contracts/4tu5HKAqfy6#informal-step", "label": "Collective Bargaining Agreement", "score": 30.9650344849, "published": true}, {"hash": "jf0ZjQHvIEi", "uri": "/contracts/jf0ZjQHvIEi#informal-step", "label": "Collective Bargaining Agreement", "score": 26.8836193085, "published": true}, {"hash": "2imosJ8sPli", "uri": "/contracts/2imosJ8sPli#informal-step", "label": "Collective Bargaining Agreement", "score": 24.3607120514, "published": true}], "snippet_links": [{"key": "an-employee", "type": "definition", "offset": [0, 11]}, {"key": "having-a", "type": "definition", "offset": [12, 20]}, {"key": "calendar-days", "type": "definition", "offset": [95, 108]}, {"key": "attention-of", "type": "definition", "offset": [162, 174]}, {"key": "the-supervisor-shall", "type": "clause", "offset": [191, 211]}, {"key": "the-employee", "type": "clause", "offset": [239, 251]}], "hash": "300a7a78b184e1dd1db7242bcf9b2c87", "id": 2}, {"snippet": "The graduate student employee(s) and, at the graduate student employee(s)\u2019 option,the representative of GEO, shall meet with the representative(s) of the Administration closest to and best able to discuss and resolve the matter. If within ten (10) work days of the request for such meeting, the matter has not been resolved, the graduate student employee(s) may file a formal grievance and submit it to Level Two, Chancellor\u2019s Level. Step Two (Chancellor): The Chancellor\u2019s designee, the graduate student employee(s) and, at the graduate student employee(s)\u2019 option, the representative of GEO, shall meet to discuss and resolve the matter. If within ten (10) work days from the date of submission of the grievance at Step Two the matter has not been resolved, GEO may submit the matter to Arbitration under the terms of Article 31, section c (Level Three Arbitration).", "size": 6, "samples": [{"hash": "74LGxgg6xOl", "uri": "/contracts/74LGxgg6xOl#informal-step", "label": "Collective Bargaining Agreement", "score": 30.4959278107, "published": true}, {"hash": "44Wt2ZuGHjT", "uri": "/contracts/44Wt2ZuGHjT#informal-step", "label": "Collective Bargaining Agreement", "score": 29.8225364685, "published": true}, {"hash": "hjTHHz0iEDG", "uri": "/contracts/hjTHHz0iEDG#informal-step", "label": "Collective Bargaining Agreement", "score": 29.5186882019, "published": true}], "snippet_links": [{"key": "graduate-student", "type": "clause", "offset": [4, 20]}, {"key": "the-representative", "type": "clause", "offset": [82, 100]}, {"key": "the-administration", "type": "clause", "offset": [150, 168]}, {"key": "work-days", "type": "definition", "offset": [248, 257]}, {"key": "request-for", "type": "clause", "offset": [265, 276]}, {"key": "grievance-and", "type": "clause", "offset": [376, 389]}, {"key": "level-two", "type": "clause", "offset": [403, 412]}, {"key": "step-two", "type": "definition", "offset": [434, 442]}, {"key": "the-chancellor", "type": "definition", "offset": [457, 471]}, {"key": "meet-to-discuss", "type": "clause", "offset": [600, 615]}, {"key": "the-grievance", "type": "clause", "offset": [700, 713]}, {"key": "to-arbitration", "type": "clause", "offset": [786, 800]}, {"key": "terms-of", "type": "definition", "offset": [811, 819]}, {"key": "section-c", "type": "clause", "offset": [832, 841]}, {"key": "level-three", "type": "definition", "offset": [843, 854]}], "hash": "becbff3b689bf724ac6f0a7ca91fbdf8", "id": 3}, {"snippet": "A bargaining unit member who believes that they may have a grievance shall meet with the bargaining unit member\u2019s identified immediate supervisor or designee in a good faith attempt to resolve the grievance. The informal resolution of a grievance shall be consistent with the terms of this Agreement.", "size": 5, "samples": [{"hash": "bTJo584slzP", "uri": "/contracts/bTJo584slzP#informal-step", "label": "Collective Bargaining Agreement", "score": 33.3848648071, "published": true}, {"hash": "afONm69lYp5", "uri": "/contracts/afONm69lYp5#informal-step", "label": "Collective Bargaining Agreement", "score": 31.9669094086, "published": true}, {"hash": "39TBsixswXz", "uri": "/contracts/39TBsixswXz#informal-step", "label": "Collective Bargaining Agreement", "score": 25.4846000671, "published": true}], "snippet_links": [{"key": "bargaining-unit-member", "type": "clause", "offset": [2, 24]}, {"key": "the-bargaining-unit", "type": "clause", "offset": [85, 104]}, {"key": "immediate-supervisor-or-designee", "type": "clause", "offset": [125, 157]}, {"key": "good-faith-attempt-to-resolve", "type": "clause", "offset": [163, 192]}, {"key": "the-grievance", "type": "clause", "offset": [193, 206]}, {"key": "informal-resolution-of-a-grievance", "type": "clause", "offset": [212, 246]}, {"key": "terms-of-this-agreement", "type": "clause", "offset": [276, 299]}], "hash": "0ccf481da98dcac0e37d31d11f1d038f", "id": 4}, {"snippet": "The aggrieved employee shall meet with the City non-bargaining unit supervisor at the lowest level capable of resolving the grievance and shall orally discuss the grievance within five (5) working days of when the Grievant knew or should have known of the event giving rise to the grievance. If the individual to whom the grievance has been presented orally lacks the authority to resolve the grievance, he or she shall refer the Grievant to the appropriate management official. The official shall make a decision and orally communicate it to the Grievant within five (5) working days of presentation of the grievance. Only individual and not class grievances are subject to the Informal Step. The failure of an employee to present a grievance at the informal step shall not be a basis for denial if the grievance is timely presented at Step 1.", "size": 5, "samples": [{"hash": "4wOXh0wKCPt", "uri": "/contracts/4wOXh0wKCPt#informal-step", "label": "Collective Bargaining Agreement", "score": 27.4548683167, "published": true}, {"hash": "1BClhYAHSGg", "uri": "/contracts/1BClhYAHSGg#informal-step", "label": "Collective Bargaining Agreement", "score": 27.4548683167, "published": true}], "snippet_links": [{"key": "aggrieved-employee", "type": "definition", "offset": [4, 22]}, {"key": "the-city", "type": "clause", "offset": [39, 47]}, {"key": "unit-supervisor", "type": "definition", "offset": [63, 78]}, {"key": "lowest-level", "type": "clause", "offset": [86, 98]}, {"key": "capable-of", "type": "definition", "offset": [99, 109]}, {"key": "grievance-and", "type": "clause", "offset": [124, 137]}, {"key": "working-days", "type": "definition", "offset": [189, 201]}, {"key": "the-grievant", "type": "clause", "offset": [210, 222]}, {"key": "should-have-known", "type": "definition", "offset": [231, 248]}, {"key": "the-event", "type": "definition", "offset": [252, 261]}, {"key": "the-individual", "type": "clause", "offset": [295, 309]}, {"key": "authority-to", "type": "definition", "offset": [368, 380]}, {"key": "management-official", "type": "definition", "offset": [458, 477]}, {"key": "the-official", "type": "clause", "offset": [479, 491]}, {"key": "presentation-of-the-grievance", "type": "clause", "offset": [588, 617]}, {"key": "class-grievances", "type": "definition", "offset": [643, 659]}, {"key": "subject-to-the", "type": "clause", "offset": [664, 678]}, {"key": "an-employee", "type": "definition", "offset": [709, 720]}, {"key": "a-grievance", "type": "definition", "offset": [732, 743]}, {"key": "basis-for-denial", "type": "clause", "offset": [780, 796]}, {"key": "step-1", "type": "definition", "offset": [837, 843]}], "hash": "b43a07b7190583562962211b7aa4ca6e", "id": 5}, {"snippet": "The aggrieved individual, with an appropriate Union representative if the former so desires, may contact his immediate supervisor and attempt to resolve the dispute orally.", "size": 4, "samples": [{"hash": "2HWwuRoznbh", "uri": "/contracts/2HWwuRoznbh#informal-step", "label": "Collective Bargaining Agreement", "score": 33.1297111511, "published": true}, {"hash": "htMzZCvVxvC", "uri": "/contracts/htMzZCvVxvC#informal-step", "label": "Collective Bargaining Agreement", "score": 33.116519928, "published": true}, {"hash": "hW5sWtKH8OD", "uri": "/contracts/hW5sWtKH8OD#informal-step", "label": "Collective Bargaining Agreement", "score": 32.9579048157, "published": true}], "snippet_links": [{"key": "aggrieved-individual", "type": "definition", "offset": [4, 24]}, {"key": "an-appropriate", "type": "clause", "offset": [31, 45]}, {"key": "union-representative", "type": "clause", "offset": [46, 66]}, {"key": "immediate-supervisor", "type": "clause", "offset": [109, 129]}, {"key": "to-resolve-the-dispute", "type": "clause", "offset": [142, 164]}], "hash": "bf7aa08f034b6f36af41325d60a4bd4e", "id": 6}, {"snippet": "An attempt shall be made by the grievant by means of an informal verbal discussion between the grievant and his/her immediate supervisor. If, however, the informal process fails to satisfy the grievant, a grievance may be processed as follows:", "size": 4, "samples": [{"hash": "dRN6lkOriF5", "uri": "/contracts/dRN6lkOriF5#informal-step", "label": "Collective Bargaining Agreement", "score": 23.7269001007, "published": true}, {"hash": "k8i5uFu7KXO", "uri": "/contracts/k8i5uFu7KXO#informal-step", "label": "Collective Bargaining Agreement", "score": 20.6878852844, "published": true}, {"hash": "8PiSlkuX2lG", "uri": "/contracts/8PiSlkuX2lG#informal-step", "label": "Collective Bargaining Agreement", "score": 20.6071186066, "published": true}], "snippet_links": [{"key": "the-grievant", "type": "clause", "offset": [28, 40]}, {"key": "verbal-discussion", "type": "clause", "offset": [65, 82]}, {"key": "immediate-supervisor", "type": "clause", "offset": [116, 136]}, {"key": "the-informal-process", "type": "clause", "offset": [151, 171]}, {"key": "a-grievance", "type": "definition", "offset": [203, 214]}], "hash": "6960ac70a78505a8a4fe3dfda730a978", "id": 7}, {"snippet": "A grievant shall first take up a complaint or problem with the appropriate supervisor in a private informal conference. Every effort should be made by the grievant and the appropriate supervisor to settle the grievance at this level.", "size": 3, "samples": [{"hash": "74kLl5IC9QT", "uri": "/contracts/74kLl5IC9QT#informal-step", "label": "Collective Bargaining Agreement", "score": 32.0071105957, "published": true}, {"hash": "3mT90zaEGrl", "uri": "/contracts/3mT90zaEGrl#informal-step", "label": "Collective Bargaining Agreement", "score": 24.03764534, "published": true}, {"hash": "iJepFUVcZrP", "uri": "/contracts/iJepFUVcZrP#informal-step", "label": "Collective Bargaining Agreement", "score": 22.4551677704, "published": true}], "snippet_links": [{"key": "appropriate-supervisor", "type": "definition", "offset": [63, 85]}, {"key": "informal-conference", "type": "definition", "offset": [99, 118]}, {"key": "the-grievant", "type": "clause", "offset": [151, 163]}, {"key": "the-grievance", "type": "clause", "offset": [205, 218]}], "hash": "b941ac08c71bab54422e3629ae13db21", "id": 8}, {"snippet": "Immediate Supervisor (Verbal)", "size": 2, "samples": [{"hash": "4sYfe15ZqvY", "uri": "/contracts/4sYfe15ZqvY#informal-step", "label": "Collective Bargaining Agreement", "score": 28.2381038666, "published": true}, {"hash": "ecwwZb0SZwA", "uri": "/contracts/ecwwZb0SZwA#informal-step", "label": "Collective Bargaining Agreement", "score": 22.7344284058, "published": true}], "snippet_links": [{"key": "immediate-supervisor", "type": "clause", "offset": [0, 20]}], "hash": "2f3268562ad6a8b697151c0a660f5a1a", "id": 9}, {"snippet": "The grievant or the Association shall attempt to resolve any grievance in informal discussion with his/her Supervisor prior to filing his/her grievance in writing. A grievance involving the act of any Administrator above such level shall initially be filed at Step 2 of the grievance procedure, after the grievant has first consulted the involved Administrator.", "size": 2, "samples": [{"hash": "20BxYtLMFHD", "uri": "/contracts/20BxYtLMFHD#informal-step", "label": "Collective Bargaining Agreement", "score": 33.3957481384, "published": true}, {"hash": "gQVGmI1RhpO", "uri": "/contracts/gQVGmI1RhpO#informal-step", "label": "Collective Bargaining Agreement", "score": 29.996006012, "published": true}], "snippet_links": [{"key": "the-grievant", "type": "clause", "offset": [0, 12]}, {"key": "the-association", "type": "clause", "offset": [16, 31]}, {"key": "attempt-to-resolve", "type": "clause", "offset": [38, 56]}, {"key": "informal-discussion", "type": "clause", "offset": [74, 93]}, {"key": "prior-to", "type": "definition", "offset": [118, 126]}, {"key": "grievance-in-writing", "type": "clause", "offset": [142, 162]}, {"key": "a-grievance", "type": "definition", "offset": [164, 175]}, {"key": "the-act", "type": "clause", "offset": [186, 193]}, {"key": "step-2-of-the-grievance-procedure", "type": "clause", "offset": [260, 293]}], "hash": "4821baddf5a1ae56d9e86e26426dc031", "id": 10}], "next_curs": "CloSVGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjYLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIWaW5mb3JtYWwtc3RlcCMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"snippet": "An employee shall discuss a complaint or problem orally with his/her immediate supervisor or his designated representative within ten (10) days following its occurrence in an effort to resolve the problem in an informal manner.", "size": 65, "title": "Informal Step", "id": "informal-step", "examples": ["The failure of the employee or the Union in <strong>Informal Step</strong> A, or the Union thereafter to meet the prescribed time limits of the Steps of this procedure, including arbitration, shall be considered as a waiver of the grievance.", "The local parties are not prohibited from using the Joint Step A Grievance Form to memorialize a resolution reached at an <strong>Informal Step</strong> A Meeting.", "An <strong>Informal Step</strong> A Union grievance may involve a complaint affecting more than one employee in the office.", "Grievances shall be presented as outlined below: <strong>Informal Step</strong> Any employee who believes that he/she may have a grievance, (if acting on their own behalf), or the Local Union representative, (acting on behalf of an employee) may inform the employee&#x27;s immediate supervisor that a potential grievance exists.", "This <strong>Informal Step</strong> does not apply to the Union as an individual grievant.", "The Union also may initiate a grievance at <strong>Informal Step</strong> A within 14 days of the date the Union first became aware of (or reasonably should have become aware of) the facts giving rise to the grievance.", "The grievance shall be presented in writing within ten (10) days of the completion of the <strong>Informal Step</strong>.", "If the <strong>Informal Step</strong> does not resolve the grievance, the employee may proceed to the Formal Step.", "If the grievance is resolved at this <strong>Informal Step</strong>, the resolution may be reduced to writing by one or both of the parties involved.", "If the campus designates another individual who is not the subject of the grievance, the grievant(s) shall participate in the <strong>Informal Step</strong> 2 meeting."], "related": [["informal-proceedings", "Informal proceedings", "Informal proceedings"], ["informal-resolution", "Informal resolution", "Informal resolution"], ["informal-communications", "Informal communications", "Informal communications"], ["transparency-reports", "Transparency Reports", "Transparency Reports"], ["informality", "Informality", "Informality"]], "related_snippets": [], "updated": "2025-07-10T05:58:13+00:00"}, "json": true, "cursor": ""}}