Incident Resolution Time definition

Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.
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Incident Resolution Time means the time taken by the Supplier to Resolve an Incident, as set out in Schedule 6 (Service Levels, Service Credits and Performance Monitoring);
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Incident Resolution Time means the applicable Service Level period measuring the time elapsed from the moment an Incident is entered in the Event Repository to Resolution.
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Examples of Incident Resolution Time in a sentence

  • Site descriptions and histories of food policy councils' activities This section provides detailed information on each of the sites visited.

  • Incident Intervention Time and Incident Resolution Time are defined for Incidents within the IoT Platform.

  • Incident Resolution Time is the time from notification of the Evrotrust Support Team until the incident is resolved so that the service is operational.

  • Incident Resolution Time for Online Performance Reporting is calculated as the number of hours (or Working Days for Priority 4 Incidents) between the time Vodafone provides a Unique Identifier and the time Vodafone issues a Closure Notification for the Incident.

  • Incident Resolution Time (Severity Level 2 Incidents Time required for Contractor to Resolve Severity Level 2 Incidents, measured from the point in time that the Severity Level 2 issue is reported by the State to the Contractor Help Desk, and continuing until Resolution of the relevant Incident.

  • Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.

  • Incident Resolution Time The target time-to-resolve an incident (“Something is broken…”) varies depending on the assigned priority.

  • Incident Resolution Time is calculated as the number of whole hours between the time Vodafone issues a Unique Identifier and the time Vodafone issues a Closure Notification for the Incident.

  • AIPs that are not able to meet their SLA targets for Service Availability, Incident Response Time, Incident Resolution Time, and Root Cause Analysis shall be subject to the penalties stated in the SLA.

  • Availability(%) = 100% — unavailability (%) Where unavailability is defined as: S outage duration x 100 Scheduled Time – planned outage Incident Resolution Time – The time elapsed from the initiation of a trouble ticket until service is restored.


More Definitions of Incident Resolution Time

Incident Resolution Time the time taken to achieve Incident Resolution following the occurrence of an Incident;
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Incident Resolution Time means the difference in time between when either AWS Managed Services or you create an Incident, and when the Incident is Resolved. Time spent waiting for inputs or approvals from you is excluded from Incident Resolution Time calculations. For Incidents that AWS Managed Services creates, the Incident creation time is the time of the initial customer notification.
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Related to Incident Resolution Time

  • Resolution Time means 1:00 p.m. New York time on the Local Business Day following the date on which the notice of the dispute is given under Paragraph 5.

  • Initial Resolution Period As defined in Section 2.03(b).

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • Arrangement Resolution means the special resolution approving the Plan of Arrangement to be considered at the Company Meeting, substantially in the form of Schedule B.

  • Resolution Date means the date the funded amount, plus the

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Resolution of Directors means either:

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • unanimous resolution means, subject to subsection (3) -

  • resolution action means the decision to place an institution or entity referred to in point (b), (c) or (d) of Article 1(1) under resolution pursuant to Article 32 or 33, the application of a resolution tool, or the exercise of one or more resolution powers;

  • Resolution shall have the meaning specified in Section 8(E).

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • COMPLETION TIME means the period by date specified in the acceptance of tender for handing over the erected equipment/plant which are found acceptable by the Engineer being of required standard and conforming to the specifications of the contract.

  • Amplification, transmission and distribution equipment means, but is not limited to, production,

  • Series Resolution or “this Resolution” means this Resolution authorizing the issuance and sale of the Series 2020 Bonds in one or more series or sub-series, and including the applicable Certificate of Award for any such series.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Single Series Extraordinary Resolution means a resolution passed at a meeting of Noteholders duly convened and held in accordance with the procedures prescribed by the Issuer and the Fiscal Agent pursuant to Condition 14(a) (Convening Meetings of Noteholders; Conduct of Meetings of Noteholders; Written Resolutions) by a majority of:

  • Credit Event Resolution Request Date means, with respect to a notice to ISDA requesting that a Credit Derivatives Determinations Committee be convened to resolve:

  • Resolution of Shareholders means either:

  • Multiple Series Two Limb Extraordinary Resolution means a resolution considered at separate meetings of the holders of each affected series of Debt Securities Capable of Aggregation, duly convened and held in accordance with the procedures prescribed by the Russian Federation pursuant to Condition 12(b), as supplemented if necessary, which is passed by a majority of:

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • Separation Time means the close of business on the tenth Trading Day after the earlier of:

  • Amalgamation Resolution means the special resolution of the Shareholders concerning the Amalgamation to be considered at the Meeting, substantially in the form set out in Appendix A to the Circular;