Incident Resolution Time definition

Incident Resolution Time means the time taken by the Supplier to Resolve an Incident, as set out in Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

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Incident Resolution Time means the difference in time between when either AWS Managed Services or you create an Incident, and when the Incident is Resolved. Time spent waiting for inputs or approvals from you is excluded from Incident Resolution Time calculations. For Incidents that AWS Managed Services creates, the Incident creation time is the time of the initial customer notification.

Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.

Examples of Incident Resolution Time in a sentence

The Novatalks license rental service is subject to the provider's SLA, Response and Incident Resolution Time during business hours from 8:00 AM to 5:00 PM.
Incident Resolution Time – The time elapsed from the initiation of a Trouble Ticket until Service is restored.
Availability(%) = 100% — unavailability (%) Where unavailability is defined as: S outage duration x 100 Scheduled Time – planned outage Incident Resolution Time – The time elapsed from the initiation of a trouble ticket until service is restored.
The Incident Resolution Time shall be measured in accordance with Paragraph 3.2.1.
Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.
Enterprise Incident Guardrails Incident Guardrails are created for each application reporting on Incident Resolution Time (IRT), Time to Initial Assignment (TTIA), Time to Assignment (TTA), and Incident Update Frequency (IUF).
Incident Resolution Time The time it takes for the AIP helpdesk to acknowledge receipt of an incident and the resolution of the incident The expected resolution time are: Priority 1 - < 2 hours Priority 2 - < 4 hours Priority 3 - < 8 hours or subject to development life cycle if application is involved.
Priority 11 (IPL1) Priority 2 (IPL2) Priority 3 (IPL3) Priority 4 (IPL4) Target Incident Restoration Time Within maximum outage duration defined by SLA 8 hours 1 Business Day Not Applicable Target Incident Resolution Time 1 business day 5 business days 31 calendar days Not Applicable 1 Due to use of third parties for delivery of the service, IPL1 support is not available for QSS.
Severity Level 1 Incident: The Incident Resolution Time shall be 4 hours from Incident Notification.

More Definitions of Incident Resolution Time

Incident Resolution Time means the applicable Service Level period measuring the time elapsed from the moment an Incident is entered in the Event Repository to Resolution.

Incident Resolution Time the time taken to achieve Incident Resolution following the occurrence of an Incident;

Incident Resolution Time means the time taken by the Supplier to Resolve an Incident, as set out in this Schedule; “Planned Downtime” means the time agreed in advance in writing by the Supplier and Buyer within the Agreed Service Time when a Service is not Available; “Provisioning” means the time taken from the placement of an Order for a Service or part thereof until the Service is Available to the Buyer. Provision shall be construed accordingly; “Resolution” means an action taken by or on behalf of the Supplier to fully repair the root cause of an Incident or to implement a workaround, such that the Services are returned to being Available. Resolve and Resolved shall be construed accordingly; "Service Credits" a) any service credits specified in the Annex to Part A of this Schedule being payable by the Supplier to the Buyer in respect of any failure by the Supplier to meet one or more Service Levels; orb) any service credits specified in the Annex to Part B of this Schedule being payable by the Supplier to the Buyer in respect of any failure by the Supplier to meet one or more Service Levels; "Service Credit Cap" a) in the period from the Call-Off Start Date to the end of the first Call-Off Contract Year [N/A]; andb) during the remainder of the Call-Off Contract Period, thirty five percent (35%) of the Charges payable to the Supplier under this Call-Off Contract in the period of twelve (12) Months immediately preceding the Service Period in respect of which Service Credits are accrued;unless otherwise stated in the Order Form during a Further Competition; “Service Desk” means the single point of contact set up and operated by the Supplier to log, monitor and escalate Incidents and Incident Resolutions; “Service Failure Threshold” means the level of performance of a Service which becomes unacceptable to the Buyer, including as set out in each Service Level Performance Criteria and where the Supplier fails to provide the Services in accordance with this Contract; “Service Levels” means any service levels applicable to theprovision of the Services under this Call-Off Contract specified in Call-Off Schedule 14 (Service