Incident Resolution Targets definition

Incident Resolution Targets. Tickets resolved within thresholds identified by Service Criticality. Incident Resolution Targets are made up of three component parts: “Target Response Time”, “Target Resolution Time” and “Resolution Efforts” (see table at Section 5.4.2 for details).

Examples of Incident Resolution Targets in a sentence

Priority Level Characteristics of Support Incident Resolution Targets 1 Critical Support incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.

Priority Level Characteristics of Support Incident Resolution Targets 4 Non- critical Support incident that causes failure of non-essential functionality or a cosmetic or other issue that does not qualify as any other Priority Level.

Priority Level Characteristics of Support Incident Resolution Targets 4 Non‐ critical Support incident that causes failure of non‐essential functionality or a cosmetic or other issue that does not qualify as any other Priority Level.

Priority Level Characteristics of Support Incident Resolution Targets 3 Medium Priority Level 1 incident with an existing circumvention procedure, or a Priority Level 2 incident that affects only one user or for which there is an existing circumvention procedure.

Priority Level Characteristics of Support Incident Resolution Targets 1CriticalSupport incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.Tyler shall provide an initial response to Priority Level 1 incidents within one (1) business hour of receipt of the support incident.

Once the incident has Priority Level Characteristics of Support Incident Resolution Targets only one user or for which there is an existing circumvention procedure.

Priority Level Characteristics of Support Incident Resolution Targets 3MediumPriority Level 1 incident with an existing circumvention procedure, or a Priority Level 2 incident that affects only one user or for which there is an existing circumvention procedure.Tyler shall provide an initial response to Priority Level 3 incidents within one (1) business day of receipt of the support incident.

An EVW Document may not be issued more than 3 months before the date of the holder's scheduled departure to the United Kingdom as specified on the EVW Document or, where the holder intends to cross the land border with the Republic of Ireland, before the intended date of the holder's arrival in the United Kingdom as specified on the EVW Document.

Severity 1 issues for which a feasible workaround is presented but which causes a degradation ofservice.3Failure of a system function having no significant effect on the system/Service operation.4Requests for information/administrative changes.5Enhancement requests.2. Support Incident Resolution Targets and Escalation Matrix.

Incident Resolution Targets for problems you may have with the Software from the Provider are prioritised in order of business impact, to ensure the more critical issues are dealt with first.

Related to Incident Resolution Targets

Board means the Board of Directors of the Company.
Director means a member of the Board.
Agreement has the meaning set forth in the preamble.
Person means any individual, corporation, limited liability company, partnership, joint venture, association, joint-stock company, trust, unincorporated organization or government or any agency or political subdivision thereof.
Company means the Person named as the “Company” in the first paragraph of this instrument until a successor Person shall have become such pursuant to the applicable provisions of this Indenture, and thereafter “Company” shall mean such successor Person.
Affiliate of any specified Person means any other Person directly or indirectly controlling or controlled by or under direct or indirect common control with such specified Person. For the purposes of this definition, “control” when used with respect to any specified Person means the power to direct the management and policies of such Person, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise; and the terms “controlling” and “controlled” have meanings correlative to the foregoing.
Subsidiary means a “subsidiary corporation,” whether now or hereafter existing, as defined in Section 424(f) of the Code.
Department means the department of natural resources.
Exchange Act means the Securities Exchange Act of 1934, as amended.
Commission means the Securities and Exchange Commission.
Business Day means any day except any Saturday, any Sunday, any day which is a federal legal holiday in the United States or any day on which banking institutions in the State of New York are authorized or required by law or other governmental action to close.
U.S. Special Resolution Regimes has the meaning specified in Section 11.21.
Initial Resolution Period As defined in Section 2.03(e) of this Agreement.
Collaboration Target means any Antigen listed on Appendix C, as such appendix may be amended pursuant to this Agreement.
U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Dodd-Frank Wall Street Reform and Consumer Protection Act and the regulations promulgated thereunder.
unanimous resolution means a resolution which is unanimously passed at a duly convened general meeting of a body corporate at which all persons entitled to exercise the powers of voting conferred by or under this Act are present personally or by proxy or vote in writing at the time of the motion.
Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.
Clinical Study or “Clinical Studies” means a Phase 1 Trial, Phase 2 Trial, Phase 3 Trial or Phase 4 Trial, or such other study in humans that is conducted in accordance with good clinical practices and is designed to generate data in support or maintenance of an NDA, MAA or other similar marketing application.
Arrangement Resolution means the special resolution approving the Plan of Arrangement to be considered at the Company Meeting, substantially in the form of Schedule B.
Clinical Studies means Phase 0, Phase I, Phase II, Phase III, and such other tests and studies in human subjects that are required by Applicable Law, or otherwise recommended by the Regulatory Authorities, to obtain or maintain Regulatory Approvals for a Licensed Product for one (1) or more Indications, including tests or studies that are intended to expand the Product Labeling for such Licensed Product with respect to such Indication.
Resolution of Directors means either:
Final Resolution of a dispute shall mean when (A) the parties to the dispute have reached an agreement in writing, (B) a court of competent jurisdiction shall have entered a final and non-appealable Order with respect to such dispute, or (C) an arbitration or like panel shall have rendered a final non-appealable determination with respect to a dispute that the parties have agreed to submit thereto.
Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.
Acquisition Target means any Person becoming a Subsidiary of the Company after the date hereof; any Person that is merged into or consolidated with the Company or any Subsidiary of the Company after the date hereof; or any Person with respect to which all or a substantial part of that Person’s assets are acquired by the Company or any Subsidiary of the Company after the date hereof.
JSC has the meaning set forth in Section 3.1.