Hyper-Care definition

Hyper-Care is defined as expedited post implementation support services provided by the Consultant. Consultant shall provide four (4) weeks of “Hyper-Care” support after the Go-Live date. All implementation, functional, and performance issues shall be addressed by the Consultant’s implementation team within one (1) business day. Ongoing Support shall include all updates, upgrades, and unlimited support. The following is the Service Level Agreement (SLA) for ▇▇▇▇ as SaaS between the Parties, under which Consultant provides services for City. It sets forth the Parties' objectives and the performance levels Consultant strives to meet in providing the services. This SLA will remain in effect until the termination of the Agreement.
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Examples of Hyper-Care in a sentence

  • Prior to moving to maintenance and ongoing support, DSHS must provide written final acceptance of the system and HyperCare has ended.

  • HyperCare should address customer support, data integrity, system availability and stability..

  • The focus of HyperCare is the system stabilization that occurs after Go-live.

  • The term of this Project Work Order shall be 60 months commencing upon the Go-Live date for TD No. 2 Release No. 5 and the completion of the Hyper-Care period.