{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "operation-of-the", "type": "clause", "offset": [34, 50]}, {"key": "ancillary-equipment", "type": "clause", "offset": [71, 90]}, {"key": "other-services", "type": "clause", "offset": [118, 132]}, {"key": "support-services", "type": "definition", "offset": [144, 160]}, {"key": "resources-for", "type": "clause", "offset": [175, 188]}, {"key": "access-and-use", "type": "definition", "offset": [207, 221]}, {"key": "by-the-state", "type": "clause", "offset": [222, 234]}, {"key": "authorized-users", "type": "clause", "offset": [243, 259]}, {"key": "services-and-facilities", "type": "clause", "offset": [275, 298]}, {"key": "related-to", "type": "definition", "offset": [299, 309]}, {"key": "recovery-obligations", "type": "definition", "offset": [319, 339]}], "size": 109, "samples": [{"hash": "3OfWWojod7B", "uri": "https://www.michigan.gov/dtmb/-/media/Project/Websites/dtmb/Procurement/Contracts/014/220000000195.pdf", "label": "Notice", "score": 14.9603013992, "published": false}, {"hash": "jtmh0cwN1y2", "uri": "https://www.michigan.gov/dtmb/-/media/Project/Websites/dtmb/Procurement/Contracts/003/210000000128.pdf", "label": "Contract", "score": 14.9575634003, "published": false}, {"hash": "6a4gCgsN2hM", "uri": "https://www.michigan.gov/documents/dtmb/210000000027_721692_7.pdf", "label": "Contract", "score": 14.6399726868, "published": false}], "snippet": "means the hosting, management and operation of the computing hardware, ancillary equipment, Software, firmware, data, other services (including support services), and related resources for remote electronic access and use by the State and its Authorized Users, including any services and facilities related to disaster recovery obligations.", "hash": "8e79a7a9eea0d80b312bac237ea3f46e", "id": 1}, {"snippet_links": [{"key": "relating-to", "type": "definition", "offset": [74, 85]}, {"key": "the-licensed-software", "type": "clause", "offset": [86, 107]}, {"key": "software-as-a-service", "type": "definition", "offset": [110, 131]}, {"key": "services-provided-under-the-agreement", "type": "clause", "offset": [168, 205]}], "size": 77, "samples": [{"hash": "bkSPapiPXIr", "uri": "/contracts/bkSPapiPXIr#hosted-services", "label": "Master Agreement", "score": 36.1003417969, "published": true}, {"hash": "ddY9OfVosAC", "uri": "/contracts/ddY9OfVosAC#hosted-services", "label": "Standard Agreement", "score": 36.0596084595, "published": true}, {"hash": "96dB5BGY4Jp", "uri": "/contracts/96dB5BGY4Jp#hosted-services", "label": "Master Agreement", "score": 35.8738555908, "published": true}], "snippet": "means any cloud-based services, hosted service (including hosted services relating to the Licensed Software), software as a service, or other Internet or network-based services provided under the Agreement.", "hash": "78c7578dfe105dfe5b8f2005ba4549b3", "id": 2}, {"snippet_links": [{"key": "computer-software", "type": "definition", "offset": [6, 23]}, {"key": "services-provided-by", "type": "clause", "offset": [56, 76]}, {"key": "our-affiliates", "type": "definition", "offset": [137, 151]}, {"key": "cloud-infrastructure", "type": "definition", "offset": [193, 213]}], "size": 56, "samples": [{"hash": "cGHNYDqdsHi", "uri": "/contracts/cGHNYDqdsHi#hosted-services", "label": "End User License Agreement", "score": 36.3473434448, "published": true}, {"hash": "41QNeIA2rIW", "uri": "/contracts/41QNeIA2rIW#hosted-services", "label": "End User License Agreement", "score": 36.3432731628, "published": true}, {"hash": "gTmlwE1VTyg", "uri": "/contracts/gTmlwE1VTyg#hosted-services", "label": "End User License Agreement", "score": 36.3419151306, "published": true}], "snippet": "means computer software program(s), content and related services provided by us on a software-as-a-service basis through computers we or our Affiliates or our respective contractors (including cloud infrastructure suppliers) control.", "hash": "43ed8e570e1ce71baa478a7113373681", "id": 3}, {"snippet_links": [{"key": "certain-other-services", "type": "clause", "offset": [6, 28]}, {"key": "certain-affiliates", "type": "clause", "offset": [83, 101]}, {"key": "access-over", "type": "clause", "offset": [130, 141]}, {"key": "the-internet", "type": "clause", "offset": [142, 154]}, {"key": "the-software", "type": "clause", "offset": [183, 195]}, {"key": "terms-used", "type": "clause", "offset": [205, 215]}, {"key": "not-defined", "type": "definition", "offset": [234, 245]}, {"key": "supplemental-terms-and-conditions", "type": "definition", "offset": [273, 306]}, {"key": "attachment-2", "type": "definition", "offset": [310, 322]}], "size": 31, "samples": [{"hash": "aA6gZkB5xf8", "uri": "/contracts/aA6gZkB5xf8#hosted-services", "label": "Master Purchase Agreement", "score": 36.2900924683, "published": true}, {"hash": "8azIOGUpjFx", "uri": "/contracts/8azIOGUpjFx#hosted-services", "label": "Master Purchase Agreement", "score": 34.9925537109, "published": true}, {"hash": "5JZRIdaUzIE", "uri": "/contracts/5JZRIdaUzIE#hosted-services", "label": "Master Purchase Agreement", "score": 34.9792404175, "published": true}], "snippet": "means certain other services hosted by Vocera and/or its designee to which you and certain affiliates will be provided electronic access over the Internet for use in conjunction with the Software. Defined terms used in this \u2587\u2587\u2587\u2587, but not defined herein, are defined in the Supplemental Terms and Conditions in Attachment 2.", "hash": "5a291f6f7eed7d6a45b3d9b80ff62c67", "id": 4}, {"snippet_links": [{"key": "operation-of-the-software", "type": "clause", "offset": [34, 59]}, {"key": "services-for", "type": "clause", "offset": [70, 82]}, {"key": "access-and-use", "type": "definition", "offset": [101, 115]}, {"key": "by-the-state", "type": "clause", "offset": [116, 128]}, {"key": "authorized-users", "type": "clause", "offset": [137, 153]}, {"key": "statements-of-work", "type": "clause", "offset": [214, 232]}, {"key": "this-contract", "type": "definition", "offset": [245, 258]}, {"key": "schedule-a", "type": "definition", "offset": [375, 385]}], "size": 28, "samples": [{"hash": "axj4ORD8XEj", "uri": "https://www.michigan.gov/dtmb/-/media/Project/Websites/dtmb/Procurement/Contracts/MiDEAL-Media/007/210000001311.pdf?rev=110c7d2ed35041b6b97776df72cd3b3c&hash=CD1988E38AD1AB15A680E770BE8FFC0D", "label": "Notice", "score": 15.1013002396, "published": false}, {"hash": "3OfWWojod7B", "uri": "https://www.michigan.gov/dtmb/-/media/Project/Websites/dtmb/Procurement/Contracts/014/220000000195.pdf", "label": "Notice", "score": 14.9603013992, "published": false}, {"hash": "8ThYwco0tbp", "uri": "https://www.michigan.gov/dtmb/-/media/Project/Websites/dtmb/Procurement/Contracts/MiDeal-Media/001/210000001310.pdf", "label": "Notice", "score": 14.8247776031, "published": false}], "snippet": "means the hosting, management and operation of the Software and other services for remote electronic access and use by the State and its Authorized Users as described in one or more written, sequentially numbered, statements of work referencing this Contract, including all Specifications set forth in such statements of work, which, upon their execution will be attached as Schedule A to this Contract and by this reference are incorporated in and made a part of this Contract.", "hash": "58a916257ea3102ffefed17fe89c656a", "id": 5}, {"snippet_links": [{"key": "as-specified", "type": "clause", "offset": [34, 46]}, {"key": "hosted-services-specification", "type": "definition", "offset": [55, 84]}, {"key": "by-the-provider", "type": "clause", "offset": [117, 132]}, {"key": "the-customer", "type": "definition", "offset": [136, 148]}, {"key": "as-a-service", "type": "definition", "offset": [149, 161]}, {"key": "the-internet", "type": "clause", "offset": [166, 178]}, {"key": "in-accordance-with", "type": "definition", "offset": [179, 197]}, {"key": "this-agreement", "type": "clause", "offset": [198, 212]}], "size": 27, "samples": [{"hash": "KZRHwUkcHG", "uri": "/contracts/KZRHwUkcHG#hosted-services", "label": "Saas Agreement", "score": 29.3387718201, "published": true}, {"hash": "eF5larXfAcW", "uri": "/contracts/eF5larXfAcW#hosted-services", "label": "Saas Agreement", "score": 24.2799453735, "published": true}, {"hash": "g8LLbAXjX1L", "uri": "/contracts/g8LLbAXjX1L#hosted-services", "label": "Saas Agreement", "score": 20.011636734, "published": true}], "snippet": "means [name of hosted services][, as specified [in the Hosted Services Specification],] which will be made available by the Provider to the Customer as a service via the internet in accordance with this Agreement;", "hash": "e3415945dea48ac395ab3cf39396cc6d", "id": 6}, {"snippet_links": [{"key": "section-21", "type": "clause", "offset": [29, 40]}], "size": 24, "samples": [{"hash": "b7wdBhTl3lm", "uri": "/contracts/b7wdBhTl3lm#hosted-services", "label": "Software and Services License Agreement (Musicow US Vol. 1 LLC)", "score": 35.3073234558, "published": true}, {"hash": "e8MZsuOjJN1", "uri": "/contracts/e8MZsuOjJN1#hosted-services", "label": "Software and Services License Agreement (Casa Shares Assets, LLC)", "score": 33.8891181946, "published": true}, {"hash": "1NoA5xiqFEn", "uri": "/contracts/1NoA5xiqFEn#hosted-services", "label": "Hosted Services Agreement", "score": 33.7616081238, "published": true}], "snippet": "has the meaning set forth in Section 2.1.", "hash": "12e4a5d0f1b5fcf1dbf3e958ec252605", "id": 7}, {"snippet_links": [{"key": "order-form", "type": "definition", "offset": [44, 54]}], "size": 23, "samples": [{"hash": "aAb5WOysuxP", "uri": "/contracts/aAb5WOysuxP#hosted-services", "label": "Master Service Agreement", "score": 33.3701629639, "published": true}, {"hash": "bxZVqix7yd7", "uri": "/contracts/bxZVqix7yd7#hosted-services", "label": "Master Services Agreement", "score": 33.1377334595, "published": true}, {"hash": "eFiR4Z44jCd", "uri": "/contracts/eFiR4Z44jCd#hosted-services", "label": "Affiliate Agreement", "score": 32.4404945374, "published": true}], "snippet": "means \u2018Hosted Services\u2019 as described in the Order Form.", "hash": "a1645593ad99f16367fdf7ee4e02079b", "id": 8}, {"snippet_links": [{"key": "available-by", "type": "definition", "offset": [31, 43]}, {"key": "pursuant-to-this-agreement", "type": "clause", "offset": [78, 104]}, {"key": "in-detail", "type": "clause", "offset": [140, 149]}, {"key": "product-descriptions", "type": "definition", "offset": [168, 188]}, {"key": "provided-by-third-parties", "type": "clause", "offset": [248, 273]}], "size": 20, "samples": [{"hash": "kpXgpTF0fMZ", "uri": "/contracts/kpXgpTF0fMZ#hosted-services", "label": "Framework Agreement", "score": 35.1220932007, "published": true}, {"hash": "3Hz4Ii5HMrp", "uri": "/contracts/3Hz4Ii5HMrp#hosted-services", "label": "Framework Agreement", "score": 33.7485580444, "published": true}, {"hash": "geSNHFIcaiB", "uri": "/contracts/geSNHFIcaiB#hosted-services", "label": "Amendment to Oclc Master Services Agreement", "score": 32.573589325, "published": true}], "snippet": "means the hosted services made available by OCLC which Institution may access pursuant to this Agreement. The Hosted Services are described in detail in the applicable Product Descriptions but do not include services (including API\u2019s and the like) provided by third parties.", "hash": "c0dfab4869e4cca7eb8d447522e95cc6", "id": 9}, {"snippet_links": [{"key": "as-specified", "type": "clause", "offset": [16, 28]}, {"key": "hosted-services-specification", "type": "definition", "offset": [36, 65]}, {"key": "by-the-provider", "type": "clause", "offset": [96, 111]}, {"key": "the-customer", "type": "definition", "offset": [115, 127]}, {"key": "as-a-service", "type": "definition", "offset": [128, 140]}, {"key": "the-internet", "type": "clause", "offset": [145, 157]}, {"key": "in-accordance-with", "type": "definition", "offset": [158, 176]}, {"key": "these-terms-and-conditions", "type": "clause", "offset": [177, 203]}], "size": 14, "samples": [{"hash": "3UfzOwmCeAO", "uri": "https://da-systems.co.uk/wp-content/uploads/2020/12/DA-Systems-%E2%80%93-topbox-Terms-and-Conditions-v1.2.pdf", "label": "da-systems.co.uk", "score": 11.3039016724, "published": false}, {"hash": "l3hkTx6anp8", "uri": "https://da-systems.co.uk/wp-content/uploads/2020/09/DA-Systems-%E2%80%93-topbox-Terms-and-Conditions-v1.0.pdf", "label": "da-systems.co.uk", "score": 10.364818573, "published": false}], "snippet": "means \u2018topbox\u2019, as specified in the Hosted Services Specification, which will be made available by the Provider to the Customer as a service via the internet in accordance with these Terms and Conditions;", "hash": "cf101e75e7f4d8e1ee13d5b0bb89d571", "id": 10}], "next_curs": "ClwSVmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjgLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIYaG9zdGVkLXNlcnZpY2VzIzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"title": "Hosted Services", "size": 862, "snippet": "means the hosting, management and operation of the computing hardware, ancillary equipment, Software, firmware, data, other services (including support services), and related resources for remote electronic access and use by the State and its Authorized Users, including any services and facilities related to disaster recovery obligations.", "id": "hosted-services", "examples": ["Customer shall employ all physical, administrative and technical controls, screening and security procedures and other safeguards necessary to: (a) securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the <strong>Hosted Services</strong>; and (b) control the content and use of Customer Data, including the uploading or other provision of Customer Data for Processing by the <strong>Hosted Services</strong>.", "For any breach of this warranty set forth in this Section 8.2.VIQ will repair or replace any reported nonconformity in the <strong>Hosted Services</strong> at no cost to Company.", "Provider will use commercially reasonable efforts to schedule downtime for routine maintenance of the <strong>Hosted Services</strong> between the hours of 12:00 a.m. and 6:00 a.m. Central Standard Time (&quot;Scheduled Downtime&quot;).", "Service Provider takes full responsibility for the entirety of the <strong>Hosted Services</strong> infrastructure within its perimeter of control, except any Customer component (e.g. VPN tunnel, customer internet connectivity, customer router etc.).", "GSI warrants that the <strong>Hosted Services</strong> will meet the following service level standards: Data Center Infrastructure - Data Center HVAC and power will be functioning 99% of the time in any given monthly period, excluding Scheduled Environment Maintenance.", "Service Provider reserves the right to upgrade, at its sole discretion, the <strong>Hosted Services</strong> infrastructure, environments and processes to ensure service efficiency and data protection in line with capacity management, compliance regulations and good industry practice.", "<strong>Hosted Services</strong> shall be made available in substantial and material conformity with its Documentation.", "Subject to the terms and conditions of this Agreement, Provider will use commercially reasonable efforts to make the <strong>Hosted Services</strong> Available at least ninety-nine percent (99.0%) of the time as measured over the course of each calendar month during the Term (each such calendar month, a &quot;Service Period&quot;), excluding unavailability as a result of any of the Exceptions described below in this Section 5.1 (the &quot;Availability Requirement&quot;).", "If repair or replace is not feasible in VIQ\u2019s sole and reasonable opinion, or the <strong>Hosted Services</strong> continue to not function in accordance with this warranty after fifteen (15) days from Company\u2019s first notice to VIQ of such non-conformity, or such other timeframe Company authorizes in writing, Company may terminate the applicable Order and receive a refund of any prepaid and unused fees.", "Scheduled <strong>Hosted Services</strong> Maintenance: means maintenance to the serverenvironment that is announced at least ten business days in advance, and that does not exceed sixty minutes in any calendar month THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESSED AND IMPLIED WARRANTIES."], "related": [["hosted-service", "Hosted Service", "Hosted Service"], ["hosting-services", "Hosting Services", "Hosting Services"], ["voice-services", "Voice Services", "Voice Services"], ["hospice-services", "Hospice services", "Hospice services"], ["cloud-services", "Cloud Services", "Cloud Services"]], "related_snippets": [], "updated": "2025-07-26T06:10:51+00:00"}, "json": true, "cursor": ""}}