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Purchaser shall report warranty or maintenance problems to Contractor\u2019s Help Desk for initial trouble-shooting and possible resolution of the problems or for the initiation of repair or replacement services.", "id": "help-desk", "examples": ["If the Member agency detects possible ALMR network infrastructure malfunctions or radio communication coverage loss, the Member should first contact the ALMR <strong>Help Desk</strong> and provide specific information regarding, as requested.", "The <strong>Help Desk</strong> will immediately notify the System Manager, or designated on-call technician, who will promptly investigate and take appropriate corrective action to alleviate the coverage loss or network infrastructure malfunction and report the corrective action to the Member agency.", "S/he should be responsible for setting up the IT backbone required for the interactive and informative <strong>Help Desk</strong>.", "If you have questions about the vendor registration process or electronic fund transfers, you can contact Statewide Payee <strong>Help Desk</strong> at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 or email \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587.\u2587\u2587.\u2587\u2587\u2587.", "The toll-free telephone line will be available during Pharmacy <strong>Help Desk</strong> hours.", "<strong>Help Desk</strong> Support: Helpdesk is available during normal business hours.", "Member agencies are accountable for equipment used on the ALMR system and must report the lost, stolen, damaged or destroyed equipment to the <strong>Help Desk</strong> immediately upon discovery.", "If the service provider determines the problem is not an equipment installation or maintenance problem, the Member should promptly notify the <strong>Help Desk</strong>.", "If you have questions about the vendor registration process, you can contact Statewide Payee <strong>Help Desk</strong> at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 or email \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587.\u2587\u2587.\u2587\u2587\u2587.", "City system administrators and/or end users that will have access to the Vendor <strong>Help Desk</strong> for problem reporting and during non-City business hours, provide a number for customers to call if experiencing an outage or non-working system."], "related": [["ivr", "IVR", "IVR"], ["helpdesk", "Helpdesk", "Helpdesk"], ["tier-1-help-desk", "Tier 1 Help Desk", "Tier 1 <strong>Help Desk</strong>"], ["directory-assistance-database", "Directory Assistance Database", "Directory Assistance Database"], ["connectivity", "Connectivity", "Connectivity"]], "related_snippets": [], "updated": "2025-07-23T06:00:50+00:00"}, "json": true, "cursor": ""}}