{"component": "definition", "props": {"groups": [{"snippet": "means the Financial Ombudsman Service;", "size": 72, "samples": [{"hash": "9oerSm7BhjN", "uri": "/contracts/9oerSm7BhjN#fos", "label": "Terms of Business Agreement", "score": 24.8651638031, "published": true}, {"hash": "k8mm0oOiD9d", "uri": "https://www.fca.org.uk/publication/final-notices/alec-john-cuthbert-2024.pdf", "label": "www.fca.org.uk", "score": 18.2944507599, "published": false}, {"hash": "jvTqovNGXxv", "uri": "https://www.fca.org.uk/publication/supervisory-notices/first-supervisory-notice-hydrogard-legal-services-limited.pdf", "label": "www.fca.org.uk", "score": 17.7491283417, "published": false}], "snippet_links": [{"key": "the-financial-ombudsman-service", "type": "clause", "offset": [6, 37]}], "hash": "330ed9c2a9520e80d739a9e299678541", "id": 1}, {"snippet": "means the Financial Ombudsman Service who can review the Company\u2019s decision to defend Your Claim(s).", "size": 14, "samples": [{"hash": "f2Hy5kV0NWk", "uri": "/contracts/f2Hy5kV0NWk#fos", "label": "Terms of Engagement", "score": 25.6091709137, "published": true}, {"hash": "1hgQTGwrkz3", "uri": "/contracts/1hgQTGwrkz3#fos", "label": "Terms of Engagement", "score": 25.6091709137, "published": true}, {"hash": "fZURBUQ41RZ", "uri": "/contracts/fZURBUQ41RZ#fos", "label": "Terms of Engagement", "score": 25.3066387177, "published": true}], "snippet_links": [{"key": "the-financial-ombudsman-service", "type": "clause", "offset": [6, 37]}, {"key": "the-company", "type": "definition", "offset": [53, 64]}], "hash": "5aae87a95213f5e4c84572e7333863eb", "id": 2}, {"snippet": "or \u201cFOS Questionnaire\u201d means the Financial Ombudsman Service, who can review the Company\u2019s decision about Your Claim(s). TCG will use the information You have provided during the PPI Check and/or Claims Services to complete a FOS Questionnaire, where applicable. Your Claim(s) will not be referred to the FOS without Your Instruction.", "size": 11, "samples": [{"hash": "96l3fMjJjte", "uri": "/contracts/96l3fMjJjte#fos", "label": "Terms of Engagement", "score": 26.0184803009, "published": true}, {"hash": "3GXI2F7vyoG", "uri": "/contracts/3GXI2F7vyoG#fos", "label": "Terms of Engagement", "score": 25.7679672241, "published": true}, {"hash": "haK5tQvOwxl", "uri": "/contracts/haK5tQvOwxl#fos", "label": "Terms of Engagement", "score": 25.6748809814, "published": true}], "snippet_links": [{"key": "the-financial-ombudsman-service", "type": "clause", "offset": [29, 60]}, {"key": "the-company", "type": "definition", "offset": [77, 88]}, {"key": "the-information", "type": "clause", "offset": [134, 149]}, {"key": "ppi-check", "type": "definition", "offset": [179, 188]}, {"key": "claims-services", "type": "definition", "offset": [196, 211]}, {"key": "where-applicable", "type": "clause", "offset": [245, 261]}], "hash": "a1bbcce57e2b41a11b4e73f7013a6599", "id": 3}, {"snippet": "\u2013 means the Financial Ombudsman Service. 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Wellbeing Services Limited will use the information You have provided during the Claims Services to complete a FOS Questionnaire, where applicable. Your Claim(s) will not be referred to the FOS without Your Instruction.", "size": 8, "samples": [{"hash": "fABq06E7Iu", "uri": "/contracts/fABq06E7Iu#fos", "label": "Claims Management Agreement", "score": 35.0454330444, "published": true}, {"hash": "6diJjSCqSWv", "uri": "/contracts/6diJjSCqSWv#fos", "label": "Claims Management Agreement", "score": 34.8592910767, "published": true}, {"hash": "gNSm8ZIiAOU", "uri": "/contracts/gNSm8ZIiAOU#fos", "label": "Claims Management Agreement", "score": 34.1026268005, "published": true}], "snippet_links": [{"key": "the-financial-ombudsman-service", "type": "clause", "offset": [6, 37]}, {"key": "the-loan", "type": "clause", "offset": [54, 62]}, {"key": "card-provider", "type": "definition", "offset": [72, 85]}, {"key": "services-limited", "type": "clause", "offset": [128, 144]}, {"key": "the-information", "type": "clause", "offset": [154, 169]}, {"key": "claims-services", "type": "definition", "offset": [199, 214]}, {"key": "where-applicable", 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"examples": ["You can also find more information about the <strong>FOS</strong> on its website: \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587 A summary of the Manager\u2019s complaints management policy is available on request.", "We are covered by the Financial Ombudsman Service (\u201c<strong>FOS</strong>\u201d), you can get in touch with the <strong>FOS</strong> if you have any complaints which we cannot settle, provided your complaint falls within its jurisdiction.", "The <strong>FOS</strong> Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: \u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587/ Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited.", "Even in circumstances where you are not eligible to refer such concerns to the <strong>FOS</strong> we will attempt to resolve a particular matter promptly through negotiation, if the matter cannot be resolved directly with us (usually with 6 months from the date of receipt of the concern) we will seek the assistance of an independent compliance firm or mediator as might be agreed between us and any complainant or as any parties may agree to try and resolve the matter.", "The <strong>FOS</strong> Consumer Helpline is on 0800 023 4567 (free for people phoning from a &quot;fixed line&quot; (for example, a landline at home) or \u2587\u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587\u2587\u2587 (free for mobile-phone users paying monthly charge for calls to numbers starting 01 or 02).", "If you are not happy with our final response, or the position after a period of 8 weeks, we will tell you about your eligibility to refer the complaint to the <strong>FOS</strong>.", "We will formally acknowledge the complaint lodged with us, detailing our understanding of your concerns and send you a copy of our complaints process to help you understand the next steps in the complaints process as well as the right to refer such concerns to the Financial Ombudsman Service (<strong>FOS</strong>) for an independent assessment and opinion.", "You can find more information about the <strong>FOS</strong> at By calling them on \u2587\u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587\u2587\u2587.", "If we are unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service (the <strong>FOS</strong>).", "Their address is: The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: \u2587\u2587\u2587\u2587 \u2587\u2587\u2587 \u2587 \u2587\u2587\u2587 Email: \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587 Website: \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587 You have the right to refer Your complaint to the <strong>FOS</strong>, free of charge, but You must do so within six months of the date of Our final response letter."], "related": [["minibus", "Minibus", "Minibus"], ["foster-youth", "Foster youth", "Foster youth"], ["promotores", "Promotores", "Promotores"], ["beo", "BEO", "BEO"], ["microenterprise", "Microenterprise", "Microenterprise"]], "related_snippets": [], "updated": "2026-03-01T05:21:46+00:00"}, "json": true, "cursor": ""}}