First Level Technical Support definition

First Level Technical Support means telephone and email support provided in response to the initial inquiry placed by a Customer regarding product operation generally or which identifies, troubleshoots and documents an error in the MSP Service.
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First Level Technical Support means taking calls from users of Authorized Devices, getting complete information from end users regarding problems experienced by such users, testing user authorization to use the service, eliminating common user errors, and escalating unresolved issues with written documentation detailing steps taken prior to escalation.
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First Level Technical Support means Licensee’s or its authorized technical support agents’ attempts to identify and resolve Errors remotely, by telephone, e-mail and fax communication.
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Examples of First Level Technical Support in a sentence

  • MSP shall be solely responsible for providing First Level Technical Support directly to its Customers regarding the Software.

  • Support For users of Authorized Devices, the Licensee will be responsible for providing First Level Technical Support.

  • Licensee shall provide First Level Technical Support to End­Users.

  • Level Support: shall mean support of Licensee’s or its authorized technical support agent’s First Level Technical Support personnel (whom shall be software engineers) to identify and resolve Errors remotely, by telephone, e-mail or fax communication.

  • Addressing medical professionals’ refusals to provide abortion care on grounds of conscience or religion Geneva: CRR, 2018.

  • First Level Technical Support means assisting the End User with general product information, guidance on system configuration, assistance with installation, collection of application or technical details related to a problem, understanding the End User’s network, providing timely and accurate responses to the End User, and escalating complex unresolved issues to Sangoma provided that an appropriate support entitlement on the Product was previously paid for.

  • If the Partner Level requires it, the Partner must provide End Users with First Level Technical Support on the Products.

  • This section is only applicable if the Partner Level requires that Partner provide First Level Technical Support.

  • Three common Nordic grid master plans have been developed in the last ten years in the context of Nordel, the previous cooperative organisation for the Nordic TSOs. The present plan follows along the lines of the Nordic Grid Development Plan 2012 based on the ENTSO-E joint regional planning.


More Definitions of First Level Technical Support

First Level Technical Support means initial support and maintenance services supplied to Customers and End Users which shall include answering incoming calls from End Users, the collection of basic information from End Users (for example, the details of the issues and problems, error codes, impact, actions taken by the Customer or End Users), simple or straightforward diagnostics and the application of simple published remedial action;
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First Level Technical Support means taking End User calls, getting complete information from End Users regarding problems experienced by such End Users, testing the End User name and password, eliminating common End User errors, checking the network status page and escalating unresolved issues with written documentation detailing steps taken prior to escalation.
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First Level Technical Support means the technical and service support the terms of which shall be agreed to by First USA and Cybercash within thirty (30) days from the execution of this Agreement and as such terms may be subsequently modified from time to time. * means *.
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First Level Technical Support means that Licensee will provide Technical Support directly to End­Users concerning general product information, use of the Software, configuration support and collection of relevant technical problem identification information, and will differentiate non­technical problems from technical problems. Licensee will defend, indemnify and hold harmless VoidLabs, and its directors, managers, shareholders, employee and agents, from and against any and all claims, demands, causes of action, damages, costs, expenses, penalties, losses and liabilities, arising out of or relating to any breach by Licensee of the terms of any support agreement between Licensee and any End­User.
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First Level Technical Support means support which Trace will provide directly to End Users, Authorized Distributors, Authorized Service Centers, and Authorized Manufacturers, including, without limitation, answering questions, resolving technical difficulties related to the Wireless Devices and Wireless Services that Trace is capable of resolving without the assistance of STI, and providing on-site technical support to Authorized Distributors, Authorized Service Centers, and Authorized Manufacturers.
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Related to First Level Technical Support

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Family support services means providing opportunities for

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Operationally critical support ’ means supplies or services designated by the Government as critical for airlift, sealift, intermodal transportation services, or logistical support that is essential to the mobilization, deployment, or sustainment of the Armed Forces in a contingency operation.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • New jobs training program or “program” means the project or projects established by a community college for the creation of jobs by providing education and training of workers for new jobs for new or expanding industry in the merged area served by the community college. The proceeds of the certificates, as authorized by the Act, shall be used only to fund program services related to training programs made necessary by the creation of new jobs.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Design Criteria Package means concise, performance-oriented drawings or specifications for a public construction project. The purpose of the Design Criteria Package is to furnish sufficient information to permit Design-Build Firms to prepare a bid or a response to the District’s Request for Proposals, or to permit the District to enter into a negotiated Design- Build Contract. The Design Criteria Package must specify performance- based criteria for the public construction project, including the legal description of the site, survey information concerning the site, interior space requirements, material quality standards, schematic layouts and conceptual design criteria of the project, cost or budget estimates, design and construction schedules, site development requirements, provisions for utilities, stormwater retention and disposal, and parking requirements applicable to the project. Design Criteria Packages shall require firms to submit information regarding the qualifications, availability, and past work of the firms, including the partners and members thereof.

  • Project Management Plan means the management plan that (i) sets out a high level workplan to describe the manner in which the Design-Builder will manage the Project, including to address related matters such as traffic management and communications, and (ii) is prepared by or for the Design-Builder and submitted to the Owner;

  • Source-image receptor distance means the distance from the source to the center of the input surface of the image receptor.

  • Programme of work means the Programme of work submitted by the contractor and approved by the Engineer-in-charge and includes and amendment thereto made from time to time and approved by the Engineer-in-charge;