{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "a-defect", "type": "definition", "offset": [51, 59]}, {"key": "directly-or-indirectly", "type": "clause", "offset": [105, 127]}, {"key": "default-of-the-customer", "type": "clause", "offset": [172, 195]}, {"key": "breach-of-this-agreement", "type": "clause", "offset": [217, 241]}, {"key": "the-operation", "type": "clause", "offset": [249, 262]}, {"key": "equipment-or-software", "type": "clause", "offset": [303, 324]}, {"key": "owned-or-controlled", "type": "definition", "offset": [325, 344]}, {"key": "by-the-customer", "type": "clause", "offset": [345, 360]}, {"key": "equipment-provided", "type": "clause", "offset": [372, 390]}, {"key": "in-accordance-with", "type": "definition", "offset": [409, 427]}, {"key": "third-party-action", "type": "definition", "offset": [458, 476]}, {"key": "act-or-omission", "type": "definition", "offset": [495, 510]}, {"key": "any-person", "type": "definition", "offset": [530, 540]}, {"key": "services-by-the", "type": "clause", "offset": [561, 576]}, {"key": "in-arrears", "type": "definition", "offset": [610, 620]}, {"key": "costs-incurred", "type": "clause", "offset": [665, 679]}, {"key": "in-connection-with", "type": "clause", "offset": [721, 739]}], "snippet": "If Arrow determines in its reasonable opinion that a defect, fault or impairment to the Services results directly or indirectly from: (i) the negligence, act, omission, or default of the Customer; (ii) the Customer's breach of this Agreement; (iii) the operation, failure or malfunction of any network, equipment or software owned or controlled by the Customer other than equipment provided by Arrow and used in accordance with its instructions; or (iv) any third party action in response to an act or omission of the Customer or any person given access to the Services by the Customer, then Arrow may recover in arrears or advance from the Customer all reasonable costs incurred or to be incurred by it or on its behalf in connection with the remedy of such defect, fault or impairment.", "size": 10, "samples": [{"hash": "hOXAHTgpQuO", "uri": "/contracts/hOXAHTgpQuO#faults", "label": "Terms and Conditions", "score": 34.3855857849, "published": true}, {"hash": "jWpWXZF2kZP", "uri": "/contracts/jWpWXZF2kZP#faults", "label": "Terms and Conditions", "score": 33.5968704224, "published": true}, {"hash": "7DGae5RFaY2", "uri": "/contracts/7DGae5RFaY2#faults", "label": "Terms and Conditions", "score": 32.9877738953, "published": true}], "hash": "513e19ef6793af93257aafb0ed101dfc", "id": 1}, {"snippet_links": [{"key": "a-defect", "type": "definition", "offset": [51, 59]}, {"key": "to-the-services", "type": "clause", "offset": [81, 96]}, {"key": "directly-or-indirectly", "type": "clause", "offset": [105, 127]}, {"key": "default-of-the-customer", "type": "clause", "offset": [172, 195]}, {"key": "breach-of-this-agreement", "type": "clause", "offset": [217, 241]}], "snippet": "If Arrow determines in its reasonable opinion that a defect, fault or impairment to the Services results directly or indirectly from: (i) the negligence, act, omission, or default of the Customer; (ii) the Customer's breach of this Agreement;", "size": 9, "samples": [{"hash": "9GtjjLPjWOH", "uri": "/contracts/9GtjjLPjWOH#faults", "label": "Terms and Conditions", "score": 31.3592147827, "published": true}, {"hash": "WIY8V7k38m", "uri": "/contracts/WIY8V7k38m#faults", "label": "Terms and Conditions", "score": 31.1421375275, "published": true}, {"hash": "cTEEmemEud7", "uri": "/contracts/cTEEmemEud7#faults", "label": "Terms and Conditions", "score": 30.2551631927, "published": true}], "hash": "397d8bdaff3958d92fcb951cf823d5c2", "id": 2}, {"snippet_links": [{"key": "error-or-omission", "type": "clause", "offset": [46, 63]}, {"key": "the-services", "type": "definition", "offset": [67, 79]}, {"key": "caused-by", "type": "clause", "offset": [80, 89]}, {"key": "design-defect", "type": "clause", "offset": [90, 103]}, {"key": "other-reason", "type": "clause", "offset": [142, 154]}, {"key": "failure-to-meet", "type": "clause", "offset": [160, 175]}, {"key": "agreed-specification", "type": "definition", "offset": [180, 200]}], "snippet": "means but shall not be limited to, any fault, error or omission in the Services caused by design defect, faulty materials, bad workmanship or other reason or a failure to meet any agreed specification.", "size": 4, "samples": [{"hash": "dTeMZLmu9bc", "uri": "https://www.coillte.ie/wp-content/uploads/2023/02/Coillte-General-Terms-and-Conditions-Jan-2023.pdf", "label": "www.coillte.ie", "score": 11.5448322296, "published": false}, {"hash": "23PEO75TPeh", "uri": "https://www.coillte.ie/media/2018/07/V4-Coillte-General-Terms-and-Conditions-July-2018.pdf", "label": "www.coillte.ie", "score": 10.7371664047, "published": false}, {"hash": "220vBnfK9Ah", "uri": "https://www.coillte.ie/wp-content/uploads/2018/02/V3-Coillte-General-Terms-and-ConditionsDec2017.pdf", "label": "www.coillte.ie", "score": 9.0424365997, "published": false}], "hash": "7ab17da9ec4804b250c5b7a3ceb20e5c", "id": 3}, {"snippet_links": [{"key": "the-service", "type": "clause", "offset": [10, 21]}, {"key": "not-available", "type": "clause", "offset": [25, 38]}, {"key": "the-supplier-shall", "type": "clause", "offset": [40, 58]}, {"key": "in-accordance-with", "type": "definition", "offset": [91, 109]}, {"key": "section-2", "type": "clause", "offset": [137, 146]}, {"key": "in-the-event", "type": "clause", "offset": [154, 166]}, {"key": "the-parties", "type": "clause", "offset": [172, 183]}, {"key": "fault-level", "type": "definition", "offset": [229, 240]}], "snippet": "mean that the Service is not available. The Supplier shall subsequently classify the fault in accordance with the levels specified under Section 2 above. In the event that the parties disagree regarding the classification of the fault level, the Supplier\u2019s view shall take precedence.", "size": 4, "samples": [{"hash": "gUPwqVszwBV", "uri": "/contracts/gUPwqVszwBV#faults", "label": "Customer Agreement", "score": 29.6264610291, "published": true}, {"hash": "kFPIIvK99EO", "uri": "/contracts/kFPIIvK99EO#faults", "label": "Customer Agreement", "score": 29.287027359, "published": true}, {"hash": "7O5fYyuw9TZ", "uri": "/contracts/7O5fYyuw9TZ#faults", "label": "Customer Agreement", "score": 29.183008194, "published": true}], "hash": "845897930578368d486648d7d164acb8", "id": 4}, {"snippet_links": [{"key": "to-the-services", "type": "clause", "offset": [29, 44]}], "snippet": "means any faults in relation to the Services.", "size": 3, "samples": [{"hash": "40lILMJ05rq", "uri": "https://www.fibrus.com/download/symmetric-business-broadband-terms-and-conditions_14.11.22.pdf", "label": "www.fibrus.com", "score": 9.4339494705, "published": false}, {"hash": "c5fY7zGrfo8", "uri": "https://www.fibrus.com/download/asymmetric-terms-and-conditions_14.11.22.pdf", "label": "www.fibrus.com", "score": 9.4339494705, "published": false}, {"hash": "6AwbaqtIH1p", "uri": "https://www.fibrus.com/download/BusinessTermsandConditions4.1.pdf", "label": "www.fibrus.com", "score": 8.2183437347, "published": false}], "hash": "54f446aedeff9bbb062861d418808bac", "id": 5}, {"snippet_links": [{"key": "to-use-the-service", "type": "clause", "offset": [34, 52]}, {"key": "in-accordance-with-the-agreement", "type": "definition", "offset": [53, 85]}, {"key": "using-the-service", "type": "clause", "offset": [137, 154]}, {"key": "for-the-customer", "type": "clause", "offset": [195, 211]}, {"key": "purposes-of-the-agreement", "type": "clause", "offset": [250, 275]}, {"key": "the-terms", "type": "clause", "offset": [324, 333]}, {"key": "in-the-agreement", "type": "clause", "offset": [334, 350]}, {"key": "management-provisions", "type": "clause", "offset": [396, 417]}, {"key": "reasonable-time", "type": "clause", "offset": [428, 443]}, {"key": "for-example", "type": "definition", "offset": [502, 513]}, {"key": "obligation-to-remedy", "type": "clause", "offset": [536, 556]}, {"key": "a-third-party", "type": "clause", "offset": [602, 615]}, {"key": "caused-by", "type": "clause", "offset": [658, 667]}, {"key": "by-third-parties", "type": "clause", "offset": [899, 915]}, {"key": "section-37", "type": "clause", "offset": [1120, 1131]}], "snippet": "means that the Customer is unable to use the Service in accordance with the Agreement. Incidents, which do not prevent the Customer from using the Service, or that are only of minor significance for the Customer are not classified as a Fault for the purposes of the Agreement. Infracom must remedy Faults in accordance with the terms in the Agreement, or, if the Agreement does not contain fault management provisions, within a reasonable time. Infracom is responsible only for Faults due to Infracom. For example, Infracom is under no obligation to remedy Faults:\na) when the Fault is attributable to a third party\u2019s network, or;\nb) when the Fault has been caused by adverse transmission or reception conditions regarding radio communication, or;\nc) when the Fault has been caused by viruses or other external attacks on the Customer\u2019s or a third party\u2019s software, or the Fault otherwise is caused by third parties or by circumstances outside Infracom\u2019s control and unless it may reasonably be considered that Infracom will remedy the Fault, or;\nd) when the Fault is otherwise due to such circumstances as described in section 3.7.", "size": 2, "samples": [{"hash": "lk3TiUxEfod", "uri": "/contracts/lk3TiUxEfod#faults", "label": "General Terms and Conditions", "score": 24.6173858643, "published": true}, {"hash": "4ZTdsLZ8KFl", "uri": "/contracts/4ZTdsLZ8KFl#faults", "label": "General Terms and Conditions", "score": 23.5838470459, "published": true}], "hash": "1013beed9cf90fcce16805499f127856", "id": 6}, {"snippet_links": [{"key": "hosted-software", "type": "clause", "offset": [41, 56]}, {"key": "device-software", "type": "definition", "offset": [66, 81]}], "snippet": "means errors, faults, or failures in the Hosted Software and / or Device Software;", "size": 2, "samples": [{"hash": "fIrsCFNCb1P", "uri": "/contracts/fIrsCFNCb1P#faults", "label": "Contract", "score": 30.8025131226, "published": true}, {"hash": "aJEdqyzTzmD", "uri": "/contracts/aJEdqyzTzmD#faults", "label": "Contract", "score": 25.9007530212, "published": true}], "hash": "18491cd26d339f6bef4e8e657c24a29a", "id": 7}, {"snippet_links": [{"key": "relating-to", "type": "definition", "offset": [21, 32]}], "snippet": "means fault or issue relating to hardware;", "size": 1, "samples": [{"hash": "iVYi0uulYa3", "uri": "https://daisyuk.tech/wp-content/uploads/2024/09/SC-I7-Microsoft-Application-Support-Services-15.08.24.pdf", "label": "daisyuk.tech", "score": 19.401140213, "published": false}], "hash": "de5df4f8127ee1fd7591a8d56b7dd32b", "id": 8}, {"snippet_links": [{"key": "the-system", "type": "definition", "offset": [40, 50]}, {"key": "component-part", "type": "clause", "offset": [58, 72]}], "snippet": "means all faults and failures affecting the System or any component part thereof.", "size": 1, "samples": [{"hash": "du4jko4vTbN", "uri": "/contracts/du4jko4vTbN#faults", "label": "Contract for the Operation and Maintenance of Luas Light Railway System", "score": 32.9157600403, "published": true}], "hash": "800a9d96ecfbc8696012e8ab7ec501b0", "id": 9}, {"snippet_links": [{"key": "common-pest", "type": "definition", "offset": [53, 64]}], "snippet": "means the presence of mosquito breeding habitats and common pest trails/ infestations and the like.", "size": 1, "samples": [{"hash": "7d1bdLt5Urd", "uri": "https://gpa.taiwantrade.com.tw/media/attachments/ced7b833-49e2-420a-8c15-be665db21646/04%20Requirement%20Specifications.pdf", "label": "gpa.taiwantrade.com.tw", "score": 19.2636871338, "published": false}], "hash": "1f72be04de26f5be02f391bd5eccd24e", "id": 10}], "next_curs": "ClMSTWoVc35sYXdpbnNpZGVyY29udHJhY3Rzci8LEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIPZmF1bHRzIzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"snippet": "If Arrow determines in its reasonable opinion that a defect, fault or impairment to the Services results directly or indirectly from: (i) the negligence, act, omission, or default of the Customer; (ii) the Customer's breach of this Agreement; (iii) the operation, failure or malfunction of any network, equipment or software owned or controlled by the Customer other than equipment provided by Arrow and used in accordance with its instructions; or (iv) any third party action in response to an act or omission of the Customer or any person given access to the Services by the Customer, then Arrow may recover in arrears or advance from the Customer all reasonable costs incurred or to be incurred by it or on its behalf in connection with the remedy of such defect, fault or impairment.", "size": 45, "title": "Faults", "id": "faults", "examples": ["In the event that any <strong>Faults</strong> are discovered in relation to payments made to you, the Government reserves the right to recover such payments from you, at your cost (which shall include all legal and collection fees and expenses) or to set off any disputed amounts against unpaid invoices.", "Except as otherwise expressly set forth in this Agreement or in written disclosures to Buyer signed by Seller, (i) Seller does not make, and expressly disclaims, any representation or warranty, express or implied, regarding the Property, and (ii) Buyer acknowledges and agrees that Seller is selling the Property \u201cAs Is, Where Is, With All <strong>Faults</strong> and Limitations\u201d and Seller shall have no liability for or any obligation to make any repairs or improvements of any kind to the Property.", "Company shall be responsible and solely liable for the cost or expense of regenerating any output or other remedial action if the Company, a Permitted User or an agent of either shall have failed to transmit properly and in the correct format any data or information, shall have transmitted erroneous or incorrect information or data, or shall have failed to timely verify or reconcile any such data or information when it is generated by the Licensed System (&quot;Data <strong>Faults</strong>&quot;).", "Company shall be responsible and solely liable for the cost or expense of regenerating any output or other remedial action if the Company, an Authorized User or an agent of either shall have failed to transmit properly and in the correct format any data or information, shall have transmitted erroneous or incorrect information or data, or shall have failed to timely verify or reconcile any such data or information when it is generated by the Licensed System (&quot;Data <strong>Faults</strong>&quot;).", "<strong>Faults</strong> and the entire cost and expenses incurred thereon shall be borne by / made good by and/or be recoverable from the contractor, from any money including retention money due or which may become due to the civil contractor or otherwise.", "Priority 4 Non Service affecting requests (e.g. a Customer request for an incident report) and all other queries not covered by Priority <strong>Faults</strong> 1 \u2013 3 above.", "In the event that any <strong>Faults</strong> are discovered in relation to payments made to you, we reserve the right to recover such payments from you, at your cost (which shall include all legal and collection fees and expenses) or to set off any disputed amounts against unpaid invoices.", "Users must report <strong>Faults</strong>, damage, and malfunctions at the earliest opportunity.", "All Mechanical breakdowns are covered by JUCY\u2019s relevant Roadside Assistance program and include the following: Engine <strong>Faults</strong> Electrical <strong>Faults</strong> Cooling system Vehicle recovery All Non-Mechanical breakdowns are subject to the relevant call out fees being charged by RACQ, or any other third party supplier and are not covered by Stress Free Plus or Stress Free Excess Reduction Cover, an administration fee may also be applied by JUCY.", "We will endeavour to resolve <strong>Faults</strong> in accordance with any applicable Service Levels."], "related": [["latent-defects", "Latent Defects", "Latent Defects"], ["latent-defect", "Latent Defect", "Latent Defect"], ["environmental-conditions", "Environmental Conditions", "Environmental Conditions"], ["environmental-condition", "Environmental Condition", "Environmental Condition"], ["unsubstantiated", "Unsubstantiated", "Unsubstantiated"]], "related_snippets": [], "updated": "2025-07-10T05:58:13+00:00"}, "json": true, "cursor": ""}}