Expected Service Level definition
Expected Service Level means the desired level of current year performance for a Critical Service Level, as set forth in the applicable Supplement.
Expected Service Level means the desired level of performance for a Critical Service Level or Key Performance Indicator, as set forth in a Service Level Matrix.
Expected Service Level means the desired level of performance for a Critical Service or Key Measurement, as established in accordance with this Exhibit.
Examples of Expected Service Level in a sentence
For example, if the Expected Service Level being adjusted were 99.6%, and there were three actual results that were higher and none equal (e.g., 99.9%, 99.8%, and 99.7%), the calculation would be ((99.9% + 99.8% + 99.7% + 99.6%) / 4) = 99.75% with the subsequent reset governed by Section 16.01(2), below.
For example, if the Expected Service Level being adjusted were 99.6%, the maximum increase for that reset would be 0.04% (i.e. from 99.6% to 99.64%).
More Definitions of Expected Service Level
Expected Service Level or “ESL”– means a measurable aspect of performance specified in Attachment SLA-2 for each Key Measurement Service Level.
Expected Service Level means the desired level of performance for a Critical Service Level or Key Measurement as set forth in ATTACHMENT A as defined in SCHEDULE G. "[**]" has the meaning ascribed to such term in SECTION 11.5(a). "FARA EFFECTIVE DATE" has the meaning ascribed to such term in the Preamble to the RESTRICTED - PROPRIETARY INFORMATION The information contained herein is for use by authorized employees of AT&T, Amdocs, and their Affiliated Companies, only, and is not for general distribution within those companies or for distribution outside those companies except by written agreement. Schedule Y Certain Defined Terms Contract No. 02026409 Amendment No. 02026409.A.010 Agreement.
Expected Service Level means the performance metric the Vendor is required to meet to prevent a Service Level Default (as defined below). The Expected Service Levels are set forth in the Expected Service Level column of the Service Level Attachment.
Expected Service Level means the expected level of performance for a Service, as set forth in the column headed “Expected Service Level” on Schedule B.1.
Expected Service Level means the level of performance designated as such for a Service Level, as set forth in Attachment G.1, below which an Expected Service Level Default shall be deemed to occur.