{"component": "definition", "props": {"groups": [{"size": 31, "snippet": "means any period of maintenance for which, due to reasons beyond its reasonable control, the Company is unable to provide prior notice of.", "samples": [{"hash": "3tkG5AmwWEd", "uri": "https://apex4-production.s3-eu-west-1.amazonaws.com/tenant_8b739560-503c-4f28-b744-c11a37d00f3f/media/uploads/supplementary-terms-apex-services-issue-4-0docx.pdf", "label": "apex4-production.s3-eu-west-1.amazonaws.com", "score": 20.5345668793, "published": false}, {"hash": "53Kw6p28V9L", "uri": "https://apex4-production.s3-eu-west-1.amazonaws.com/tenant_8b739560-503c-4f28-b744-c11a37d00f3f/media/uploads/supplementary-terms-web-hosting-services-issue-4-0.pdf", "label": "apex4-production.s3-eu-west-1.amazonaws.com", "score": 19.8188018799, "published": false}, {"hash": "3VTBGHkW803", "uri": "https://www.itrm.co.uk/source/Supplementary%20Terms%20-%20Security%20Services%20Issue%202_0.pdf", "label": "www.itrm.co.uk", "score": 19.5694923401, "published": false}], "snippet_links": [{"key": "period-of-maintenance", "type": "definition", "offset": [10, 31]}, {"key": "reasonable-control", "type": "clause", "offset": [69, 87]}, {"key": "the-company", "type": "definition", "offset": [89, 100]}, {"key": "to-provide", "type": "clause", "offset": [111, 121]}, {"key": "notice-of", "type": "definition", "offset": [128, 137]}], "hash": "a0f0be393e37e1a26b17245e96823061", "id": 1}, {"size": 26, "snippet": "means all maintenance performed when a Cloud Service Request demands immediate, unplanned attention, as reasonably determined by Hexagon.", "samples": [{"hash": "9epqXOyKEkb", "uri": "/contracts/9epqXOyKEkb#emergency-maintenance", "label": "Master Agreement", "score": 30.4959278107, "published": true}, {"hash": "1wsJJag2Gqd", "uri": "/contracts/1wsJJag2Gqd#emergency-maintenance", "label": "Master Agreement", "score": 27.5681037903, "published": true}, {"hash": "laZI4Vxjj7z", "uri": "https://www.hexagonsafetyinfrastructure.com/-/media/Legal/Hexagon/SI/Sales/MT/UKMT092019L.pdf", "label": "www.hexagonsafetyinfrastructure.com", "score": 10.1334705353, "published": false}], "snippet_links": [{"key": "cloud-service-request", "type": "definition", "offset": [39, 60]}], "hash": "ab855f22d86f64b1bfe3dadfdd326524", "id": 2}, {"size": 23, "snippet": "is maintenance which may delay or interrupt Customer\u2019s use of the Booking Service and that is critical and cannot be delayed.", "samples": [{"hash": "fUWKG9FdSMd", "uri": "/contracts/fUWKG9FdSMd#emergency-maintenance", "label": "Master Subscription Agreement (Msa)", "score": 33.304561615, "published": true}, {"hash": "kbzYB9Kqj4y", "uri": "/contracts/kbzYB9Kqj4y#emergency-maintenance", "label": "Master Subscription Agreement (Msa)", "score": 33.2627830505, "published": true}, {"hash": "ceLX5FZyvJ8", "uri": "/contracts/ceLX5FZyvJ8#emergency-maintenance", "label": "Master Subscription Agreement (Msa)", "score": 33.1387138367, "published": true}], "snippet_links": [{"key": "booking-service", "type": "definition", "offset": [66, 81]}], "hash": "9730616585e23d10af77a0c6fcd25f12", "id": 3}, {"size": 20, "snippet": "are maintenance activities required to address any unforeseeable circumstances aiming to prevent significant impact to the Cloud Service. Such situations include application of critical application patches and operating system security patches (security patches with priority \u201cvery high\u201d) and/or performing critical operating system activities (urgent upgrades and/or refresh of shared components).", "samples": [{"hash": "hr6x9ftLFRp", "uri": "/contracts/hr6x9ftLFRp#emergency-maintenance", "label": "Supplemental Terms and Conditions", "score": 32.7761535645, "published": true}, {"hash": "64nUYenrAkt", "uri": "/contracts/64nUYenrAkt#emergency-maintenance", "label": "Supplemental Terms and Conditions", "score": 32.1711959839, "published": true}, {"hash": "kFrYeSNIAdk", "uri": "/contracts/kFrYeSNIAdk#emergency-maintenance", "label": "Supplemental Terms and Conditions", "score": 32.0529937744, "published": true}], "snippet_links": [{"key": "activities-required", "type": "clause", "offset": [16, 35]}, {"key": "unforeseeable-circumstances", "type": "clause", "offset": [51, 78]}, {"key": "significant-impact", "type": "definition", "offset": [97, 115]}, {"key": "the-cloud-service", "type": "clause", "offset": [119, 136]}, {"key": "application-of", "type": "clause", "offset": [162, 176]}, {"key": "application-patches", "type": "clause", "offset": [186, 205]}, {"key": "security-patches", "type": "definition", "offset": [227, 243]}, {"key": "very-high", "type": "definition", "offset": [277, 286]}, {"key": "shared-components", "type": "definition", "offset": [379, 396]}], "hash": "ef39b515a51c19e1b892929ee30f8e3d", "id": 4}, {"size": 19, "snippet": "means any period of maintenance for which, due to reasons beyond its", "samples": [{"hash": "glOyLBNF3fw", "uri": "https://www.itrm.co.uk/source/Supplementary%20Terms%20-%20Leased%20Line%20Services%20Issue%201_0.pdf", "label": "www.itrm.co.uk", "score": 19.4829425812, "published": false}, {"hash": "bZNxOMeQhCR", "uri": "https://www.pstg.co.uk/hubfs/Supplementary%20Terms%20-%20Security%20Services%201.1.pdf", "label": "www.pstg.co.uk", "score": 19.3002319336, "published": false}, {"hash": "9ZsJ4zdZQL", "uri": "https://www.pstg.co.uk/hubfs/Supplementary%20Terms%20-%20Network%20and%20System%20Support%20Services%20Issue%201_1.pdf", "label": "www.pstg.co.uk", "score": 19.2578392029, "published": false}], "snippet_links": [{"key": "period-of-maintenance", "type": "definition", "offset": [10, 31]}], "hash": "99cc134a3a086f108958ae54f208d756", "id": 5}, {"size": 19, "snippet": "means work which is required at short (or no) notice due to an unexpected, unpredictable, or impending Fault and which must be carried out immediately upon appearance of the Fault in order to maintain or restore operation of either the System or a system or equipment not used by the Service Provider but co-located on a Site used by the Service Provider;", "samples": [{"hash": "73Hf47iIuv3", "uri": "/contracts/73Hf47iIuv3#emergency-maintenance", "label": "Wholesale Access Reference Offer", "score": 35.4012908936, "published": true}, {"hash": "7Uwp8jyp8pf", "uri": "/contracts/7Uwp8jyp8pf#emergency-maintenance", "label": "Wholesale Access Reference Offer", "score": 34.497959137, "published": true}, {"hash": "656FcFZA5Fe", "uri": "/contracts/656FcFZA5Fe#emergency-maintenance", "label": "Wholesale Access Reference Offer", "score": 34.497959137, "published": true}], "snippet_links": [{"key": "immediately-upon", "type": "clause", "offset": [139, 155]}, {"key": "to-maintain", "type": "clause", "offset": [189, 200]}, {"key": "operation-of", "type": "clause", "offset": [212, 224]}, {"key": "the-system", "type": "definition", "offset": [232, 242]}, {"key": "by-the-service-provider", "type": "clause", "offset": [277, 300]}, {"key": "a-site", "type": "definition", "offset": [319, 325]}], "hash": "e2718fe2f2fd6ac00834ac4923d56351", "id": 6}, {"size": 17, "snippet": "means configuration changes, upgrades/downgrades or network maintenance that are deemed critical to the stability of network, equipment and premises in order to provide Services to the Customer.", "samples": [{"hash": "gSUOjDyRGah", "uri": "/contracts/gSUOjDyRGah#emergency-maintenance", "label": "Service Level Agreement", "score": 33.5714378357, "published": true}, {"hash": "jhKvKoA6OxL", "uri": "/contracts/jhKvKoA6OxL#emergency-maintenance", "label": "Service Level Agreement", "score": 25.6173858643, "published": true}, {"hash": "bEmjvlhDrro", "uri": "/contracts/bEmjvlhDrro#emergency-maintenance", "label": "Service Level Agreement", "score": 25.4325809479, "published": true}], "snippet_links": [{"key": "configuration-changes", "type": "clause", "offset": [6, 27]}, {"key": "network-maintenance", "type": "definition", "offset": [52, 71]}, {"key": "the-customer", "type": "definition", "offset": [181, 193]}], "hash": "b866f43705eeaf20862f1227a77acc84", "id": 7}, {"size": 15, "snippet": "means any critical unforeseen maintenance or upgrades needed for the security, redundancy, or performance of the Production Environment, Rackspace infrastructure, and/or the Rackspace Network.", "samples": [{"hash": "iQNJGPZC89n", "uri": "/contracts/iQNJGPZC89n#emergency-maintenance", "label": "Annual Project Support and Hosting Agreement", "score": 32.9458732605, "published": true}, {"hash": "7onJIPq1LnP", "uri": "https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-14/documents/92458/827149998664159-terms-and-conditions-2024-05-07-0026.pdf", "label": "assets.applytosupply.digitalmarketplace.service.gov.uk", "score": 18.9979858398, "published": false}, {"hash": "gCAFsDiIgV7", "uri": "https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-14/documents/92458/779799101400909-terms-and-conditions-2024-05-07-0037.pdf", "label": "assets.applytosupply.digitalmarketplace.service.gov.uk", "score": 18.9979858398, "published": false}], "snippet_links": [{"key": "the-security", "type": "clause", "offset": [65, 77]}, {"key": "production-environment", "type": "definition", "offset": [113, 135]}, {"key": "rackspace-network", "type": "definition", "offset": [174, 191]}], "hash": "2d95e1c309aad25f0e9518799073861a", "id": 8}, {"size": 14, "snippet": "ad hoc and unplanned maintenance provided by the Supplier where: (a) the Authority reasonably suspects that the IT Environment or the Services, or any part of the IT Environment or the Services, has or may have developed a fault, and notifies the Supplier of the same; or (b) the Supplier reasonably suspects that the IT Environment or the Services, or any part the IT Environment or the Services, has or may have developed a fault;", "samples": [{"hash": "3WBYZhOdoY3", "uri": "/contracts/3WBYZhOdoY3#emergency-maintenance", "label": "Model Services Agreement", "score": 36.307926178, "published": true}, {"hash": "eMvUU2enEUc", "uri": "/contracts/eMvUU2enEUc#emergency-maintenance", "label": "Recruitment Services Agreement", "score": 33.2553825378, "published": true}, {"hash": "kl5Qt9jhCYT", "uri": "/contracts/kl5Qt9jhCYT#emergency-maintenance", "label": "Trader Support Service Agreement", "score": 29.1493040413, "published": true}], "snippet_links": [{"key": "ad-hoc", "type": "definition", "offset": [0, 6]}, {"key": "maintenance-provided", "type": "clause", "offset": [21, 41]}, {"key": "the-supplier", "type": "clause", "offset": [45, 57]}, {"key": "the-authority", "type": "clause", "offset": [69, 82]}, {"key": "reasonably-suspects", "type": "definition", "offset": [83, 102]}, {"key": "it-environment", "type": "definition", "offset": [112, 126]}, {"key": "the-services", "type": "definition", "offset": [130, 142]}], "hash": "4d73567f653375b84125ee8f7e27d14a", "id": 9}, {"size": 14, "snippet": "means maintenance carried out under a condition or situation which poses danger to the system, equipment, network, facilities required for rendering the Service etc. as the case may be and has to be attended immediately. Service Provider shall try to notify the Customer about the emergency maintenance in advance, whenever feasible.", "samples": [{"hash": "iXbxgS9D1fT", "uri": "/contracts/iXbxgS9D1fT#emergency-maintenance", "label": "Master Service Agreement", "score": 32.0918121338, "published": true}, {"hash": "aT0gMe2tUXt", "uri": "/contracts/aT0gMe2tUXt#emergency-maintenance", "label": "Service Level Agreement", "score": 31.5398807526, "published": true}, {"hash": "9RkRKeeldxM", "uri": "/contracts/9RkRKeeldxM#emergency-maintenance", "label": "Service Level Agreement", "score": 30.0716362, "published": true}], "snippet_links": [{"key": "the-system", "type": "definition", "offset": [83, 93]}, {"key": "facilities-required", "type": "clause", "offset": [115, 134]}, {"key": "the-service", "type": "clause", "offset": [149, 160]}, {"key": "the-case", "type": "definition", "offset": [169, 177]}, {"key": "provider-shall", "type": "clause", "offset": [229, 243]}, {"key": "the-customer", "type": "definition", "offset": [258, 270]}, {"key": "in-advance", "type": "clause", "offset": [303, 313]}], "hash": "0d854f159385dd15899809f0653156bf", "id": 10}], "next_curs": "CmISXGoVc35sYXdpbnNpZGVyY29udHJhY3Rzcj4LEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIeZW1lcmdlbmN5LW1haW50ZW5hbmNlIzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"size": 841, "snippet": "means any period of maintenance for which, due to reasons beyond its reasonable control, the Company is unable to provide prior notice of.", "title": "Emergency Maintenance", "id": "emergency-maintenance", "examples": ["GUARDIAN RFID reserves the right to perform unscheduled <strong>Emergency Maintenance</strong> at any time.", "If Downtime is known to be necessary to perform any <strong>Emergency Maintenance</strong>, then GUARDIAN RFID will notify an appropriate Customer contact via email or telephone call, a minimum of four (4) hours or as early as is reasonably practicable, prior to the start of such <strong>Emergency Maintenance</strong>.", "Laserfiche will exercise reasonable efforts to inform Subscriber in advance before interrupting Laserfiche Cloud for <strong>Emergency Maintenance</strong>, but such notice is not guaranteed and failure thereof does not constitute Failure.", "Except for <strong>Emergency Maintenance</strong>, cBEYONData will provide at least two (2) days\u2019 advance notice to Customer prior to engaging in any back-end maintenance in connection with the cBEYONData Software that may reasonably be expected to result in Unavailability (\u201cScheduled Maintenance\u201d)."], "related": [["planned-maintenance", "Planned Maintenance", "Planned Maintenance"], ["routine-maintenance", "Routine maintenance", "Routine maintenance"], ["operation-and-maintenance", "Operation and Maintenance", "Operation and Maintenance"], ["generator-maintenance-outage", "Generator Maintenance Outage", "Generator Maintenance Outage"], ["deferred-maintenance", "Deferred Maintenance", "Deferred Maintenance"]], "related_snippets": [], "updated": "2025-07-24T04:27:56+00:00"}, "json": true, "cursor": ""}}