Deskside Services definition
Examples of Deskside Services in a sentence
Supplier will perform the tasks necessary for the Transition of the Deskside Services, including the following: KT; tools implementation; process integration; and employee transfers, all in coordination with the implementation of the Services Desk in support of HWAY’s requirements as provided in the Service Desk Services Transition section above.
Supplier will perform KT for Deskside Services from the Effective Date.
Supplier will coordinate timelines for the Service Desk implementation with the associated Deskside Services implementation.
Deskside Services are a combination of Level 3 Support invoked by the Help Desk (when Level 1 and Level 2 Support cannot adequately address the End User’s problem) and Supported Desktop Hardware related support such as Break/Fix (i.e., hardware maintenance).