Customer Support Requests definition

Customer Support Requests means any written request filed by a Customer’s Super User with the Support Team with respect to an Incident. A Customer Support Request must include a clear and detailed description of the relevant Incident(s) and the impact of such Incident(s) on Customer’s performance and/or access to the UTrakk_DMeS Application.
View Source
Customer Support Requests means any written request relating to an Incident filed by a Customer’s Super-User to the Support Team. A Customer Support Request must include a clear and detailed description of the relevant Incidents, as well as of the impact such Incidents have on the performance of, and/or on the access to, the UTrakk Application for the Customer.
View Source

Examples of Customer Support Requests in a sentence

  • Details regarding Customer Support Requests, Tickets, and Priorities, and Response Times are included in a separate Service Level Agreement (“SLA”) provided to Customers.

  • Customer Support Requests are often resolved more quickly than the target times.

  • Customer Support Requests requiring product code changes will not be held to the corresponding Resolution Times; however, in the case of a product defect, with an Urgent priority, reasonable attempts will be made by Socrata Engineering to provide a correction and/or Customer Support to supply a workaround.

  • Urgent 2 hours 1.5 hours 1 hour 1/2 hour High 4 hours 3 hours 2 hours 1 hour Normal 8 hours 8 hours 4 hours 3 hours Low 24 hours 16 hours 12 hours 8 hours High 20 days 15 days 10 days 5 days Normal 30 days 25 days 20 days 10 days Low 60 days 30 days 25 days 20 days Customer Support Requests reported to Socrata may be confirmed as a product defect.

  • Details regarding Customer Support Requests, Tickets, and Priorities and Response Times are included in a separate Service Level Agreement (“SLA”) provided to Customers.

  • To avoid misunderstandings and delays in responding to Customer Support Requests, Customers need to use one of the contractually agreed support languages.