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Portal</strong> is unavailable for any reason the Customer\u2019s Authorised Representative may raise Incidents directly to the Technical Support Desk (as defined below).", "The Customer shall, via its Authorised Representative, raise any such requests for authorisation through the <strong>Customer Support Portal</strong> and BAE Systems shall endeavour to respond within 3 Business Days.", "You must register all of your ADCPs that you use this software with on our <strong>Customer Support Portal</strong> on our web site, \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/support/software-firmware, where you will be required to login and provide the following information: User Name, Company, ADCP Type (OS, BB, WH), ADCP Frequency (38,75,150,300,600,1200), and ADCP serial number(s).", "The End user can contact Somnetics Support Team by telephone or e-mail during the Service Hours by giving the reference to the ticket number generated by the <strong>Customer Support Portal</strong>.", "More information about Somnetics Managed Services can be found in Somnetics <strong>Customer Support Portal</strong>.", "Standard communication methods will be employed: MS Project Exchange Server, telephone, email, GoToMeeting, <strong>Customer Support Portal</strong>, and the Enterprise Customer Relationship Portal, and on-site meetings.", "Support of LICENSEE\u2019s use of the Product shall be requested via the support portal (\u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587) by using the <strong>Customer Support Portal</strong> ID stated in Product Schedule #1 and is provided 24 hours per day.", "BCAD will open a support case in the EDI <strong>Customer Support Portal</strong> to request this service.", "The list of supported browsers is detailed in the <strong>Customer Support Portal</strong> ."], 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